DONALD BLACKWELL

417 Aspen Dr. * Newport News, VA 23608

dbdb06c0@westpost.net * (Phone) 757-349-7545
DIVERSE MANAGER
* Customer Service * Logistics * Physical Security * Food Service Management
I am an accomplished management professional with over 25 years of success leadi
ng diverse, productive teams in security, logistics, quality assurance/control,
and supply chain management in various customer-focused environments and interna
tional settings. I bring strong problem-resolution and multitasking abilities; S
olid leadership and supervisory skills, providing product training and quality c
ustomer service; Broad knowledge of operations management, including metrics and
forecasting, production, quality control and reporting; Strategic thinking and
decision making, with the ability to quickly assess issues and develop solutions
. Demonstrated success directing projects and programs while effectively managin
g budgets and controlling cost; excellent communication skills with proven succe
ss collaborating with executive teams and department managers across large, mult
ifunctional organizations to facilitate company policies; proven track record in
process improvement; Proficient in Microsoft Office Suite (Word, Excel, PowerPo
int, Outlook).
CORE COMPETENCIES
* Financial Management
* Staff Management
* Conflict Management
* Team Building / Leadership
* Safety & Risk Assessment
* Staff Training
* Employee Development Planning
* Customer Service
* Contract Oversight
* Vendor Negotiation
* WINTEAM
* Trend Analysis
* Regulatory Compliance
Professional Experience
NCL Logistics, LLC. - Kandahar, Afghanistan
07/2010 - Present
Logistics Liaison Officer - Host Nation Trucking Program
Responsible as the sole officer in Kandahar representing company interests for t
he Host Nation Trucking Program and ensuring that all statement of work guidelin
es are met.
Responsible for quality assurance and control of t
ransport inspections processes to meet or exceed US military guidelines. Conduct
surveillance of transport activities, priority of supplies, and access threat l
evels in the area. Monitor transport movement of company assets, complete daily
activity reports, prepare monthly budget reports, and maintain company property.
Provide customer service and maintain customer focus with our carriers in the a
rea..
AlliedBarton Security Services - Denver, CO
07/2007- 07/2010
Security Services Account Manager - Colorado Center - (01/2010 - 07/2010)
Managing operational security for 360 hrs of labor, directing up to 12 employees
, two class "A" hi-rise multi-use buildings (12 stories each), a four story offi
ce building, a movie theater, and a family entertainment facility. Responsible f
or the account ownership, providing exceptional customer service to the client,
coaching and mentoring staff, while meeting or exceeding account standards. Coll
aborating with the district staff to ensure payroll is correct, training objecti
ves are met, staffing requirement are maintained, and account compliance require
ments are satisfied.
Responsible and accountable for day to day security operations - including hirin
g/selection, scheduling, payroll, training, coaching, developing, and support of
officers. Built and maintained effective relationships, while providing excepti
onal customer service to internal and external customers, while building and mai
ntaining effective relationships. Responsible for contractual and regulatory com
pliance; coordinated support services to effectively manage the account while me
eting or exceeding financial/operational goals and providing quality security se
rvice.
Security Services Account Manager - Denver Newspaper Agency - (10/2007 - 01/2010
)
Managed operational security for 432hrs of labor, directed a staff of up to 12 e
mployees and two security accounts, provided customer service/focus in both high
-rise and production plant operation security.
Responsible and accountable for day to day operations of two security accounts,
including hiring/selection, scheduling, payroll, training, coaching, developing,
and support of officers. Built and maintained effective relationships, while pr
oviding exceptional customer service to internal and external customers, while b
uilding and maintaining effective relationships. Responsible for contractual and
regulatory compliance of the account Coordinated support services to effectivel
y run both accounts while meeting or exceeding financial/operational goals and p
roviding quality security service.
SUPREME FOODSERVICE AG - KABUL, AFGHANISTAN
2/2006 - 3/2007
Customer Service Manager - Prime Vender Operations
Manage operations, staff and implementation / validation of customer service dir
ectives and polices for this major military contractor.
Supervise and guide 22 employees, including a team of six customer service field
representatives leveraging operational experience and knowledge of materials, v
endors and historical data to resolve customer order, product and service issues
. Conduct weekly meetings and briefings with customers about company products an
d services. Analyze and apply factors affecting shelf-life and product quality,
and review usage to determine demand. Maintain customer databases and complete s
tatistical forecasts. Provide daily feedback to supply chain and procurement tea
ms on demand patterns. Make business decisions based on information collected in
reports and metrics. Evaluate performance trends based on key performance indic
ators and operating metrics and make adjustments.
PWC LOGISTICS- SAFAT, KUWAIT
06/2004 - 02
Manager - Prime Vendor Operations, Iraq - (3/ 2005 - 2/ 2006)
Responsible for day-to-day ope
rations and performance of the distribution centers to ensure adherence to all o
rganizational policies, procedures and processes while maintaining focus on esta
blished operating metrics, company goals and objectives. Worked closely with war
ehousing, transportation, finance, quality control, marketing, senior company an
d military officials to ensure all products were delivered in good condition. Re
sponsible for all aspects for in-country distribution to US Government facilitie
s including cost budgeting, budget compliance, invoice approval, damage reductio
n management and tracking, inventory reconciliation, analysis, transport trackin
g systems, customer service satisfaction, transportation cost saving initiatives
, carrier performance and overall adherence to the service contract.
 Assistant Operations Manager - Prime Vendor, Iraq
- (11/ 2004 - 3/2005) Managed the delivery process from the distribution center
to the back-of-business delivery; provided weekly and monthly operational report
s to management; Ensured adherence to safety rules, government regulations and c
ompany policies and procedures; interviewed, hired and trained new field custome
r service representatives; Lead employees utilizing Human Resources processes; p
lanned and directed work efforts; conducted annual performance appraisals; rewar
ded and disciplined employees; addressed complaints and resolved customer order
problems; and implemented strategies to improve operations and inventory efficie
ncies.
Field Customer Service Representative - Southern Iraq - (6/ 2004 - 11/2004)
Led team of 10 customer service field
representative to exceed service expectations and provide coverage across Iraq s
upporting prime vendor operations in sensitive environments for the US Departmen
t of Defense and its contractors. Handled escalated matters and troubleshot syst
em-wide transportation issues, liaising with senior military leadership. Trained
team and peer supervisors on new products and policies, career development stra
tegies, while providing overall snapshot of program's operational aspects. Analy
zed team and individual statistics and prepared reports.
Province Place of Maryview - Portsmouth, VA
12/2003 - 6/2004
Food Service Coordinator
Responsible for every aspect of food and beverage service management activities
for a 63-suite assisted-living facility; coordinated with management and vendors
to provide exceptional customer service to clients and their guests. Managed fi
nancial responsibility, ensured compliance to state and local laws, trained and
coached staff, and maintained staffing levels.
UNITED STATES ARMY - VARIOUS LOCATIONS WORLDWIDE
6/1983 - 11/2003
Senior Operations Manager
Responsible for up to 106 soldiers at various levels of management in combat sec
urity operations, service production, recruitment, and support operations. Train
ed, mentored and provided coordination in a military environment and various bus
iness aspects.
EDUCATION & PROFESSIONAL DEVELOPMENT
US ARMY EDUCATION AND PROFESSIONAL DEVELOPMENT
Operations Management * Supervisor / Leadership Development * Quality assurance/
quality control * Recruiter (Sales & Human Resources Management) * Equal Opport
unity / Conflict Management * Property Accountability
University of Phoenix
Currently enrolled in the Business Management Program
8/2009 - Present
(Expected Graduation - Dec 2011 with a BS in Business Management/ 76 SH complete
d with a 3.58 GPA)
Alabama A& M University
9/1994 - 12/1994
General Studies - no declared major
Calhoun Community College
10/1993 - 12/1993
General Studies - no declared major
Fayetteville Technical Community College
 11/1985 - 5/1992
General Studies (various job related courses) - no declared major