Andrew Blake

Fountain, CO
(719) 244-3458
abdb6afc@westpost.net
QUALIFICATIONS SUMMARY:
*Hold Top Secret Clearance.
*DoD 8570 compliant.
*Forward thinking systems administrator. Demonstrates outstanding analytical sk
ills, evaluating future potential of projects and recommending the most efficien
t solutions based on return on investment (ROI), current status of existing faci
lities, and identification of actual need or problem.
*Highly productive leader, with effective communication, interpersonal, and docu
menting skills; high quality standards.
*Strong team player. Reliably follows instruction and meets objectives.
*Foremost professional, recognized, and respected by professional peers.
PROFESSIONAL EXPERIENCE:
07/09/2003-Present NCI, Inc. Fort Carson, CO
Lead Desktop Administrator
*Lead Desktop Management Systems Administrator for over 8,000 computer systems f
or Non-Classified Internet Protocol Router Network (NIPRnet) as well as Secret I
nternet Protocol Router Network (SIPRnet).
*Oversee five Computer Systems Analysts. Responsible for scheduling daily work,
and project delegation to analysts. Provide support and training as necessary to
newer analysts.
*Manage procurement, installation, operation, and maintenance of new equipment a
nd technologies in support of Network Enterprise Center (NEC) formally known as
the Directorate of Information Management (DOIM).
*Expand role of Desktop Management Team (DMT) which includes Imaging Services, s
ecuring, managing and updating the network infrastructure at the NEC.
*Lead troubleshooting effort for internal DMT issues. Lead efforts bringing mult
iple groups together for solutions to issues that cross groups and contracts.
*Oversee desktop configuration in support of NEC operations. Monitor network fo
r vulnerable systems to ensure compliance with Information Assurance Vulnerabili
ty Assessments (IAVA).
*Analyze, manage and perform work necessary to document, test, implement, integr
ate, maintain, and modify the government fleet of Information Technology (IT) sy
stems.
*Perform tasks using IT management tools and applications. Hourly review of sof
tware vendors and security websites for the latest vulnerability alerts.
*Work closely with Information Assurance (IA) to remediate boxes found to be vul
nerable.
*Implemented and maintain Host Based Security System (HBSS) remotely per Departm
ent of Defense (DoD) / Defense Information Systems Agency (DISA) directive.
*Apply vendor-supplied software patches via Systems Management Server (SMS), Sys
tem Center Configuration Manager (SCCM).
*Create/Edit Batch, Command, Visual Basic (VB) and PowerShell scripts.
*Configure/Maintain/Track Windows Server Update Services (WSUS) clients, approve
/decline/review/test WSUS patches to comply with all IAVAs in accordance with es
tablished policies.
*Responsible for continuity of operations (CONOPS) development; technology evalu
ation; systems administration, implementation, planning, tactics, techniques, an
d procedures; and integrated logistics support plans for new DOIM automated syst
ems.
*Play integral part of Intelligent Network Access Control (INAC) program. Lead p
ilot program for the Army INAC at Fort Carson NEC.
*Lead the integration of a wide variety of technical requirements associated wit
h planning, integrating and executing NEC activities.
*Install/Repair anti-virus software, update definitions on clients, and mitigate
detected adware/spyware/viruses by leveraging Symantec Antivirus Management Ser
ver technology.
*Provide guidance and support for Tier I/II/III Helpdesk personnel; champion esc
alated tickets.
*Develop, build and maintain baseline computer Image for Fort Carson fleet of co
mputers by leveraging Microsoft technologies such as Windows Deployment Services
(WDS).
*Provide input, engineer, and test functionality of new images produced from Ima
ging Department.
*Serve as subject matter expert for all business operations pertaining to DMT.
*Support our government, active duty, and civilian customers, as well as the NCI
contract; upholding a secure, efficient and streamlined environment.
*Resolve escalated Remedy tickets in a timely manner. Track changes and assets v
ia Remedy.
*Contractor department lead. Submit weekly status reports and oversee contractor
operations.
*Completed multiple installations and upgrades (software, hardware, new operatin
g systems) for all computer systems Fort Carson wide.
*Work closely with NEC personnel to maximize service availability for operations
, and eliminate any technical issues that may impact other simultaneously occurr
ing events. Identify and actively monitor identified desktop/configuration probl
ems.
*Provided detailed analysis of current production-level systems; identified tech
nical shortfalls and recommended solutions.
*Built systems, performed systems administration, and maintenance of Windows Ser
vers. Installed vendor recommended patching; ensured compliance of IAVA scans fo
r DISA compliance. Provided administration, and troubleshooting for Windows base
d systems throughout the base as requested by other Directorates. Provided Tier-
III support for systems deployed overseas.

09/2002-07/2003 Fleet Credit Card Services

Colorado Springs, CO
Customer Service Representative
*Spearheaded a group to improve employee efficiency and customer satisfaction, c
reated a presentation for the department lead to present to the company CEO who
approved the implementation of all of my group's suggestions.
*Provided customer solutions by providing seamless delivery of service, sales an
d/or fulfillment requests by answering calls, text messages or emails in a conta
ct center environment.
*Knowledge of multiple products and ability to deepen or retain relationships th
rough service and sales.
*Performed routine account-related transactions. Involved referring customers to
the appropriate line of business for products not supported.
*Solved problems and investigate/resolved a wide variety of issues and requests
that include gathering additional information, setting expectations and working
with other support organizations to fulfill the request.
*Handled escalated issues by successfully navigating the organization to resolve
customer requests.
*Routed, maintained and tracked outstanding servicing requests and provided thor
ough follow up.
*Accountable for the successful resolution of all customer requests.

09/2001-09/2002 Compaq Computer Corporation

Colorado Springs, CO
Consumer Sales Associate
*Identify and sell appropriate products and services to meet the full range of c
ustomer and company needs.
*Work effectively in a team environment.
*Provide a superior customer experience according to company standards.
*Responsible for driving revenue ranging from $1-3 million per year.

07/1999-08/2001 Hugh M. Woods

Colorado Springs, CO
Contractor Sales Representative
*First employee in company history to complete non-mandatory company training fo
r all departments in under one year.
*Provided fast, friendly service by actively seeking out customers to assess the
ir needs and provide assistance.
*An emphasis on department and product knowledge, providing information on produ
ct features, and knowing related items to sell an entire project.
*Greet, qualify, recommend and close every customer in each department, and how
to handle basics in adjacent departments.
*Maintain the in-stock condition of assigned areas, and ensure that it is clean,
shoppable, and safe.
*Work in cooperation with the Department Supervisor, Sales Specialist(s), other
associates in the department as well as other sales departments, the Inventory M
anagement Associates, and the Front-end Associates to ensure customers' needs ar
e met.
*Ensure customer satisfaction, driving sales, building sales skills and product
knowledge and maintaining safety, security and integrity.
*Have product knowledge that includes, but is not limited to the following areas
: Interior and exterior dimensional lumber and grading, different plywood types
and uses, deck projects and fencing.
*Use various equipment and machinery to cut lumber and plywood.
*Have product knowledge that includes, but is not limited to the following areas
: Molding types and uses, exterior and interior door types and uses, screen, sto
rm, and security door types and uses and garage door types and uses.
*Use various equipment and machinery to cut glass.
*Have product knowledge that includes, but is not limited to the following areas
: Cement products and uses, insulation types and uses, gutter types and uses, la
dder types and uses, metal fence types and uses, roofing types and uses, drywall
/joint treatment types and uses.

ACCOMPLISHMENTS:
*Tested, implemented and maintained NAC solution across environment to guarantee
network security.
*Participated in release management team as subject matter expert on desktops an
d imaging.
*Saved DOIM $100,000 by deploying DISA platinum security standards to every netw
orked PC.
*First DOIM in the Army to be awarded Platinum ATO (Authority to Operate).
*Played integral role in Fort Carson DOIM being awarded DOIM OF THE YEAR (2008 &
2010).
*Awarded Department of the Army Certificate of Achievement twice.
*Awarded MP Battalion Commander's Award of Excellence.
*Engineered a single XP image to work on ALL computer platforms.
*Manned a department alone for almost a year that is currently manned by three o
r more employees.
*Developed bootable CD for 130 different network cards to improve automation and
deployment.
*Participation in INAC project and work with Lean Six Sigma to achieve maximum r
esults.
*Member of CIRMT (Computer Image Release Management Team).
*Created script to remotely change all unit computer names when re-flagged.
*Modified script to automate Ghost imaging process.
*Taught Army wide webinar for Network Access Control utilizing Safe Access.

TECHNICAL SKILLS:
OS:
Windows 2000/XP/Vista/7, Windows Server 2000/2003/2008, Macintosh All Flavors, L
inux Ubuntu/Fedora/SUSE/Red Hat 5.0
Software/Protocols:
HTML, Visual Basic, Symantec Antivirus, Norton Ghost, WSUS, SMS/SCCM, HBSS, Safe
Access, PowerShell, Secure CRT, Windows Deployment Services (WDS), Remote Insta
llation Services (RIS), Microsoft Deployment Toolkit 2010, Terminal Services, Te
lnet, RDP, PKI, ActivClient, Tumbleweed, Hercules, ADUC, DCO, Juniper, VPN, Pure
Edge, All Adobe Products, Java Runtime Environment, Psexec, Systernals, ERD Comm
ander, 802.1x, DHCP, DNS, TCP/IP, FTP, SSH, SMTP, Tivoli, IIS, Office, Visio, Pr
oject, Remedy, Local/Group Policy, ODBC, SQL, etc.
Hardware:
Servers: HP, Dell and all manner and forms of desktops and laptops.

EDUCATION TRAINING AND CERTIFICATION:

Remington College 2003-2005
Associates of Applied Science emphasis in Computer and Network Administration
CompTIA Security+
Microsoft SCCM Training
Microsoft Desktop Deployment
Host Based Security System HBSS
HP Imaging Development Training

REFERENCES:
References available upon request