SCOTT STAVNES (952) 884-0081

11025 Little Avenue South E-mail: ssdc06ba@westpost.net

Bloomington, MN 55437
SUMMARY OF * Accomplished and Versatile Supervisor with a proven
PROFESSIONAL record of performance and leadership in a professiomal environment
.
QUALIFICATIONS * Highly effective in building successful customer focused teams.
* Experienced in developing long-term customer relationships.
* Demonstrated results in cost savings and profitability.
* Strong knowledge of the Medicare field.
* Resourceful problem solver at identifying and meeting customer needs.
* Dedicated, organized and results driven, skilled communicator at all levels.
EXPERTISE * Team Leadership & Coaching * Project Management
* Creative Problem Solving * Business Acumen
* New Business Development * Consultative Sales Presentations
* Key Customer Relationships
EXPERIENCE UNIVERSITY OF MINNESOTA MEDICAL CENTER , FAIRVIEW
Supply Chain Supervisor (2006 to O
ctober 2010)
* Supervised the daily operations of the supply chain department for the hospita
l
* Lead a supply chain team of 27 unionized staff members hospital which
included training on new proc
edures, FTE management and performance reviews.
* Management of $180,000 worth of Inventory in the main supply chain storage ar
ea
which included improving inventory turns and reducing ordering line charges
* Apply Lean principles to maximize cost savings throughout hospital storage are
as

UNIVERSAL HOSPITAL SERVICES

Customer Service Supervisor (2004
to 2006)
* Managed daily customer service operations in a medical equipment rental compan
y.
* Responsible for inventory management to increase equipment utilization and imp
rove equipment fill rates.
* Provide customers with accurate monthly rental statements
* AR management to improve DSO and company profitability.
* Worked with sales team locating new equipment to meet customer's requests
PHARMERICA, HCP Division, Tampa, FL (a subsidiary of AmeriSource Bergen)
Provider of Choice to long-term care facilities nationwide.
Field Service Manager & Sales Representative/Warehouse Supervisor/Customer Serv
ice Supervisor (1985 to 2003)
* Hired, trained and motivated a team of eight Field Service Representatives and
eight Midwest Customer Service Representatives.
* Managed daily operations of three Midwest warehouses.
* Actively developed new accounts through customized sales presentations.
* Educated nursing facilities on compliance standards for Medicare billings and
various changes.
* Established solid relationships with administrators and directors of long-term
care facilities; commended for outstanding service and response to unique needs
.
* Built highly productive, cohesive and customer-focused teams.
Highlights:
* Initiated and implemented effective buying and inventory methods; achieved ov
erall profitability and 5% reduction in cost of goods sold.
* Successfully developed 15 new accounts in Western Region.
* Reduced Medicare B unbilled dollar amounts from $800K to $5K; worked with int
ernal billing staff to identify needed documentation.
* Instrumental in improving Accounts Receivable days to industry-leading 69 day
s, resulting in increased profitability to the company and cost savings to the c
ustomer.

EDUCATION UNIVERSITY OF MINNESOTA, Duluth, MN (1985)

Bachelor of Arts in Biology
* The "Trusted Advisor" Sales course