KATHERINE SANDOVAL

Chicago, Illinois 60659

(773) 816-2105
katherine_sandov@hotmail.com
CAREER SUMMARY
Administrative Professional with 4+ years of experience in Health & Welfare Bene
fits operations, ERISA, HIPAA, COBRA. Tracked record of working effectively and
efficiently on numerous assignments, leading meetings and following up on open i
tems. Advanced interpersonal skills, leading conversations with clients and vend
ors; Bi-lingual English/Spanish. Advanced user of Total Benefits Administration
System, SQL server, DB2, Lotus Notes, Microsoft Office Suite, Windows XP, SAP Bu
siness One, ACT 2000, Oak Street, and Adobe Acrobat 7.0.
PROFESSIONAL EXPERIENCE
HEWITT ASSOCIATES, Lincolnshire, IL
2006 – August 2010
Benefit Operations Administrator
• Developed and documented Client plan requirements and SPDs; reviewed technical s
pecifications and identified issues, signoff and target dates.
• Coordinated with the Benefits Operations Manager on process improvements and coa
ching and training opportunities that were identified from recurring edit report
s, process delays, and quality problems.
• Interpreted Client requirements to create standardized moderate to complex, tech
nical specifications.
• First contact to a global/virtual team; mentored and partnered with other intern
al/external organizations such as Human Resources, Customer service, Direct bill
ing, Payroll, Personalized communication, Batch/file administration team, QMCSO
team, etc.
• Researched complex participant benefit issues through workflows and formulated r
esolutions by analyzing Client plan provisions and company best practices.
• Conducted system edit clean up including researching and determining reasons for
errors and resolving errors which may include working directly with Client, sha
red services or third party vendors such as BCBS, Delta, Minnesota life among ot
hers to obtain correct data/information.
• Generated ad hoc reports, census and statistical data for all levels of the orga
nization by writing queries.
• Manually performed complex calculations that were not automated (such as new hir
es, transfers, LOA’s, pay changes, annual enrollment, benefit enrollments, terminati
ons, life events, etc.)
REMESAS HISPANO AMERICANOS INC./EASY CALL, INC., Chicago, IL
2002 - 2006
Executive Assistant/Administrator
• Responsibilities included, but not limited to, training new staff, managing bank
issues, organizing meetings/conferences, translating Spanish-English documents,
serving as liaison with headquarters, handling sensitive information and workin
g with all company departments.
• Selected to assist president/owner of two firms operating under the same ownersh
ip that specialized in international money transfer and prepaid communications p
roducts and services.
• Completed projects as they were assigned, company database updates, provided acc
ount support for business chain and non-Hispanic accounts; managed the administr
ative department.
• Conducted Training to active agents about the anti-money laundering regulations
and use of service.
• Handled the application process for Minority Business Certification at the count
y, city and state levels.
PEOPLESCOUT (FORMERLY ADLAB. INC.) – Chicago, Illinois
 2001 - 2002
Telephone Recruiter, Level II
• Brought on to screen job seekers and conduct home telephone interviews for staff
ing industry leader that manages candidate processing systems for clients.
• Position required taking incoming calls from Puerto Rico and the United States,
using client-specific questions to interview prospects in Spanish and English an
d guiding candidates through the application process.
EDUCATION
Bachelors of Science –Business Management and Marketing Northeastern Illinois Univer
sity, Chicago, IL 2005