Kera N.

Jones
365 North West Highway Phone: (817) 337-5063
Irving, Tx 75039 kjdcaf3e@westpost.
net
OBJECTIVE: A motivated, results-focused professional, seeking an opportunity to
utilize career experience, skills, and education to contribute to employer objec
tives, profitability, and success with a company offering potential for challeng
e and growth.
EXPERIENCE & ACHIEVEMENTS
________________________________________________________________________________
_______________________
Mar-2008 - PRESENT Kellogg, Brown & Root International, Inc., Government Operat
ions LOGCAP III - Qayyarah, Iraq
Office Administrator
* Execute key roles in the start up process of the Theater Transportation Missio
n in Mosul, Iraq.
* Provide Logistics support to Maintenance and surrounding departments within TT
M throughout Baghdad, Mosul and Qayyarah, Iraq.
* Responsible for maintaining an accurate account of hours worked for all employ
ees in the maintenance department, as it pertains to KBR project controls policy
and procedures.
* Perform Human Resource functions including but not limited to; assist with ori
entation for employees new to base/theater, including informing them about payro
ll information, various department locations, benefits and other pertinent infor
mation, resolving issues within the department, assisting employees with visa ap
plications and passport renewals, IJA submittals, processing L0013 forms for var
ious types of leave, etc.
* Coordinate training sessions for the department, keeping employees current wit
h various procedures and information pertaining to our daily working environment
.
* Institute quality control programs to ensure compliance with the highest compa
ny standards.
* Provide various accurate reports to internal personnel indicating the completi
on of projects by the department as well as employee accountability and activity
.
* Coordinate with various staff for operational support activities of the unit;
serve as a liaison between departments and operating units in the resolution of
day to day administrative and operational problems.
* Supervise maintenance of office files and publication library as well as updat
e personnel files to document actions.
* Communicate department changes with the necessary KBR Personnel Theater wide.
* Assist employees with any payroll inquiries they may have as well as perform d
iverse office duties as assigned.
Apr-2007 - Feb-2008 AT&T Mobility/ Cingular Wireless - Dunwoody, GA
Supply Chain Maintenance Retail Analyst
* Proactively monitored item set up and other key areas to ensure programmabilit
y and client satisfaction.
* Performed daily updates and maintenance to the Supply Chain Website.
* Responsible for processing price list requests as well as updating agent and C
OR price lists.
* Provided various reports to internal customers in order to secure retail trans
actions to all districts.
* Overall reducing the errors being reported on the error logs received by Retai
l Supply Chain.
* Worked with IT, Finance, Network, Accounting, Supply Chain Management and the
general user community to implement projects and Oracle enhancements. Also assis
t in process/procedure documentation and created/ran data loader programs.
* Coordinated with Product Management and Compass IT support to define new retai
l items and updated existing item information.
* Handled special projects for opportunity data management.
* Organized daily tasks and attended to multiple details simultaneously.
* Processed high volume online orders including, but not limited to; obtained cr
edit records from reporting agencies to verify customers required deposit to set
up new accounts.
* Utilized skills as well as internal database and web tools to program phones a
nd resolved customer concerns.
* Tracked all outstanding equipment by region and project as well as performed i
nventory reconciliation duties as assigned.
Feb-2004 - Mar-2007 GE Consumer Finance - Atlanta, GA
Consumer Finance Manager
* Responsibilities included, but were not limited to the resolution of highly es
calated finance issues and improvement of customer satisfaction.
* Processed all payments, suspend or resume spending privileges as well as updat
e database/web tool with customer interactions.
* Interviewed customers to obtain information needed to open a credit account, a
nd credit line increases.
* Resolved billing or service complaints and referred grievances to designated d
epartments for investigation.
* Created and implemented quality improvement process, and established procedure
s for all phases of production and administration.
* Improvised cross-selling techniques to introduce customers to new marketing pr
oducts and services.
* Provided customer service for consumer and commercial accounts, used communica
tion skills to resolve disputes and discrepancies in expedient time frame.
* Succeeded expectations by maintaining a 93% service level for Exxon Mobil and
Home Depot Credit Services.
* Interacted effectively and efficiently with all internal and external partners
.
* Acted as a lead within the department, utilized experience and knowledge of sy
stems/processes, typically provided instruction, guidance or counsel on operatio
ns, standards and methods to more junior positions.

365 North West Highway Phone: (817) 337-5063

Irving, Tx 75039 kjdcaf3e@westpost.net

Dec-2002 - Dec-2004 CTE Engineers, New York, NY

Accounting Department Assistant
* Completed payroll reporting and processing for the company's 200 employees wit
h 100% accuracy.
* Created a form that the engineers used to track business expenses more efficie
ntly, expediting preparation of a final summary and ultimate reimbursement.
* Reviewed and processed expense reports and accounts payable.
* Assisted in the client billing process.
* Answered employee inquires regarding payroll and pertinent benefits informatio
n.
* Received merit award for outstanding performance and dedication.
Jan -1999 - Nov -2000 THE COLLEGE OF NEW ROCHELLE, New Rochelle, NY
Student Orientation Staff Coordinator
* Communicated the mission of the College and generated a positive attitude abou
t membership in the CNR Community.
* Managed the Student Orientation Staff leadership application and selection pro
cess.
* Developed and implemented a comprehensive SOS training program, and supervised
13 team leaders.
* Played a key role in the orientation process for all incoming students.
* Developed social and recreational activities for the fall term, including {cam
ping trip for 150 students}.
* Elicited a standing ovation as the main orator for The College of New Rochelle
's "Achieving your goals" seminar for incoming students and their guests.
Jun -1994 - Dec -1998 BMG ENTERTAINMENT, New York, NY
Human Resources Assistant
* Assisted with orientation for new employees, including informing them about sa
laries, benefits and other pertinent information.
* Communicated with employees or applicants company personnel policies and proce
dures.
* Maintained and updated employee records to document personnel actions and chan
ges in employee status.
* Contributed to the accomplishment of Human Resources procedures and objectives
.
* Provided support with the day to day efficient operation of the HR office.
* Assisted the payroll department with processing and the distribution of payrol
l checks.

EDUCATION & ADDITIONAL TRAINING

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___________________________________
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
The College of New Rochelle, New Rochelle, NY

TRAINING: Procurement Process & Ethics, Estimating for Government Contracting, E

xpense Reporting Process & Allowable Costs, and Code of Business Conduct (COBC)
Training.
SKILLS: Microsoft Office, Access, Excel, Word, PowerPoint, Outlook, Adobe, Siebe
l, Windows XP, Lotus notes6,
typing 50+ WPM, Internet proficient, 10KEY, Oracle 11i, Business Objects, iWeb R
etail, Data Loader, GPS,
eBoutique online, eBoutique committing, CASS, Genesys, Noble Systems, Ensemble,
Davox, DELTEK,
WorkStation, FDR, Telegence, Compass, ESP, CARE, ESR and SMART systems.