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KEVIN A.

SMITH
kevinski9@yahoo.com
Cell: 704-923-6937
Home: 704-853-3490
Gastonia, NC 28056
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RETAIL SALES & RETAIL MANAGEMENT PROFESSIONAL
Sales Team Recruitment & Training ... Operations Management
Training Program Development ... Direct Sales
Customer Service & Customer Relations ... P&L Management
Marketing & Lead Development
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Award-winning sales, training, and retail management professional
with 15+ years of success driving top- and bottom-line growth. Proven
results hiring, training, and leading customer service and sales
teams of up to 50. Self-starter with strong work ethic and drive who
earned early selection to retail management training program and
became one of premier fast food franchise's youngest, highest-
performing store managers with full P&L responsibility. Moving into
direct sales, applied consultative sales and team leadership
abilities to post individual sales records and rise quickly to Field
Sales Manager role with leading home improvement company. Trained
dynamic teams and played key role in rise of sales office to #1
ranking nationwide.
* Quick Study * Resourceful Problem Solver * Natural Business Acumen
* Outstanding Communicator * P&L Focus
* Extensive Experience in Highly Competitive Markets
* Able to Deliver in Fast-Paced, Big-Ticket Sales Settings
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RETAIL SALES & OPERATIONS MANAGEMENT EXPERIENCE
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DOMINO'S PIZZA, Clemson, SC
GENERAL MANAGER
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Recruited to apply in-depth knowledge of Domino's store management
developed in premier Team Washington franchise to help launch new
retail franchise in South Carolina. Chartered initially to manage
busiest of first three acquired stores, and then assume role as
District Supervisor.
(2003 - 2004)
* Posted store's all-time record day at 25% over previous year's
sales.
* Recruited staff, and trained drivers and in-store staff. Hired
Marketing Director and Training Driver for store.
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DOMINO'S PIZZA - TEAM WASHINGTON, Washington, DC
STORE MANAGER
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Starting at age 15 as marketing promoter, boosted sales through
tireless effort and design of high-impact marketing/promotion
materials. Outstanding performance earned early entry at age 17 into
management training program.
Completed MIT (Manager-in-Training) program and accepted
responsibility for first store in Montgomery County, Maryland, as one
of organization's youngest managers. Managed four different stores
from 1997 to 2003, with full P&L responsibility for daily operations,
financial management/banking, staff and driver hiring/training,
ordering and inventory management, and maintaining corporate
standards. Trained and mentored future managers.
(1995 - 2003)
Performance Highlights:
* Earned promotion in only one month from first store assignment to
higher volume store.
* As Manager of Wheaton, Maryland store:
- Captured Regional Store of the Period three times.
- Won Team Washington Store of the Period twice.
- Raised year-over-year profits by $25,000.
- Increased sales 4% over prior year.
* As Manager of Franconia Road, Virginia store:
- Won Regional Store of the Period.
* As Manager of North Old Town, Alexandria, Virginia store:
- Routinely posted profits exceeding those of corresponding
previous year reporting period.
- Awarded Golden Whistle award for excellence in training new
store manager.
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RELEVANT SALES & SALES MANAGEMENT EXPERIENCE
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B-DRY, Louisville, Kentucky
SALES CONSULTANT
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Recruited and selected personally by president to manage sales
territory spanning Carolinas for this 50-year-old waterproofing
company. Conducted in home sales consultations, wrote up and
submitted contracts and blueprints, and delivered pre-/post-sales
customer service. Identified and explained complex moisture and
structural foundation problems to prospective customers, and
documented/diagrammed detailed solutions to ensure customer
understanding and proper installation. Networked intensively with
other professionals to match customers' needs to right solutions.
(2010)
* Completed intensive, complex training in highly technical
products, quickly and in sink-or-swim environment.
* Made sale on first independent customer call, and maintained solid
25% net close ratio on qualified leads.
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SEARS HOME IMPROVEMENT PRODUCTS & SERVICES, Washington, DC
FIELD SALES MANAGER / SALES REPRESENTATIVE
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Recruited as Sales Representative, quickly out-performed associates
with greater experience and seniority to earn promotion to Field
Sales Manager, supervising sales team of 25-30 and 50+ indirect
reports within just 16 months. Responsibilities included
hiring/conducting in-office training of sales reps, and riding with,
training, and motivating team in field. Served as right hand to Metro
Sales Manager, maintaining smooth office operations, distributing
assignments, dealing with customer complaints/inquiries, reviewing
all paperwork, and generating sales call reports.
(2004 - 2009)
* Sold 4 out of 5 contacts in first week in field: Hit ground
running after just 6 hours of training covering only one of three
major exterior product categories--ran leads and sold windows before
having laid eyes on them.
* Won numerous awards for Sales Representative of the Month and
excelled in all metrics: Exceeded average sale size by 36%, earned
reputation for ability to win huge sales (up to $55K), consistently
posted "Net Close" statistics of 34-35% versus targeted 20%, and
achieved one of highest "Dollars per Lead" metrics company-wide.
* Identified, recruited, and developed top sales talent as Field
Sales Manager: Brought in and mentored/trained multiple high-
performing sales representatives, including #1 Sales Rep in Region
for 2007.
* Created full-fledged sales training program: Expanded 6-hour
overview to full 2-3 week sales training course, and served as sole
instructor for new hire classes.
* Instituted highly successful cross-training program: Approached
District Sales Manager for Interior Division with strategy to
leverage cross-selling opportunities of sliding doors and garden
windows, and developed/led training course which was videotaped and
adopted as basis for windows training throughout district.
* Played instrumental role in capture of numerous awards for #1
Sales Office in country: Provided outstanding training, field sales
leadership, and sales operations improvements key to driving top
performance--office set records for every month and entire year in
2006.

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EDUCATION AND TRAINING
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Diploma, Hayfield High School, Springfield, Virginia, May 1998
ServSafe Food Handler Certification, August 1998; re-certified April
2002
(recognized by International Food Safety Council)
Direct Sales and Management Training, Sears Home Improvement
"MIT" (Manager-In-Training) Retail Management Training Program,
Domino's Team Washington
Keywords:
Retail Management, Sales Management, Training Management

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