Kenya Johnston

913 N Van Dorn St #100, Alexandria, VA 22304 * Phone: (804)405-6035

E-mail: kjdcfac0@westpost.net
QUALIFICATION SUMMARY
Regional Account Manager with proven experience in healthcare, education, inform
ation technology, and banking industries currently seeking a progressive Healthc
are Management position where I can use my skills, abilities, and knowledge of m
anaged care and cash operations workflow to help support the organization's goal
s.

EXPERIENCE
03/06 - Current Regional Account Manager, AIM Healthcare Services, Inc., Falls C
hurch, VA
*Primary contact and liaison between organization and clients to insure that qua
lity service is provided while driving the client's business strategies.
*Implement and oversee various client projects requiring research and analysis o
n credits and incorrectly applied cash to reconcile accounts.
*Research and analyze complex issues on patient accounts to recover revenue, res
olve unpaid claims and/or reimburse insurance overpayments.
*Monitor Account Managers' operational expenses to comply with established perce
ntage to revenue limits.
*Developed, manage, and implement employee orientation and training for all new
Regional Account Managers.
*Conduct in-service training for staff members at routine intervals.
*Maintain hospital schedules and prepare monthly productivity reports for variou
s client sites.
02/05 - 03/06 Project Coordinator, ACS-Heritage, Inc., Richmond, VA
*Coordinated projects for Account Managers to effectively meet monthly goals
*Validated pharmacy and medical data for clients
*Scheduled representatives and provided back-up help for the call center.
*Managed and reported daily accounting of mail service correspondence.
*Generated correspondence letters and reports to illustrate client's expectation
s and requirements.
08/03 - 02/05 Asset Management Compliance Project Coordinator, Phillip Morris, R
ichmond, VA (contracted through Exclusive Staffing)
*Prepared monthly workstation hardware tracking reports for Asset Management Tea
m.
*Provided desktop support for PC's and managed workstation hardware compliance d
ocumentation.
*Performed daily trouble shooting for company tracking asset program.
*Conducted physical inventory of Information Technology assets at several Philli
p Morris locations and verified information in Asset Management system.
*Performed survey of Philip Morris Employees to define their responsibilities to
better manage the company's Information Technology assets.
09/00 - 08/03 Information Assistant II/Trainer, Virginia Commonwealth University
, Richmond, VA
*Conducted weekly training sessions for new information assistants.
*Entered data for monthly off-campus housing and calculated/reconciled transacti
ons at the end of each month.
*Greeted customers, answered phones and responded to internet inquiries serving
as customer service representative between the University and greater Richmond a
rea.
EDUCATION
06/06-06/09 Strayer University, Woodbridge, VA
*Masters Degree: Health Services Administration
Graduation: June 2009 (with honors)
08/01-05/04 Virginia Commonwealth University, Richmond, VA
*Bachelor of Science: Business Administration and Management
Graduation Date: May 2004
08/98-12/00 Piedmont Virginia Community College, Charlottesville, VA
*Worked towards Associates Degree: Civil Engineering

MEMBERSHIPS
The International Business Fraternity of Delta Sigma Pi