PAUL HUNDER

8351 75th Street South * Cottage Grove, MN 55016 * (651) 768-9025 * (651) 783-63
42 * pshunder@comcast.net
SUMMARY OF QUALIFICATIONS
Analytical, dynamic and dedicated business management professional with an impre
ssive history of progressive growth and comprehensive experience in delivering t
he highest standards of professional excellence in customer care, administrative
operations, and production management within the customer service sector. Prove
n management skills in streamlining operational efficiency through establishing
objectives, determining priorities, effective time management and fostering cros
s-functional relationships. Recognized for focused communication skills and the
exceptional capacity to multitask, manage competing priorities with ease while a
chieving organizational objectives. A distinguished track record of success cult
ivated by an impassioned work ethic should indicate future performance excellenc
e. Respected team leader and contributor with the innate ability to inspire conf
idence at all levels.
* Critical and analytical problem solving skills with the ability to manage and
diffuse volatile customer situations.
* Experience in acting as company representative and first line of contact, dire
cting communications amongst customers and cross-functional organizational group
s.
* Progressive and comprehensive experience directing sales, customer service and
business development concerns in the construction and automotive service indust
ries.
* Resourceful team leader with the exceptional capacity to multitask in a fast-p
aced environment, manage competing priorities with ease, while achieving organiz
ational and customer objectives.
PROFESSIONAL EXPERIENCE
PRODUCTION & OPERATIONS MANAGER
Restoration Resources Inc., Brooklyn Center, MN | 2006-2010
Led the coordination and scheduling of construction projects and subcontractors
including all aspects of material procurement and inventory control, warehouse a
nd facility management, and the handling and resolution of all customer service
and warranty claims issues.
* Contributed to the significant increases in sales as a direct result of referr
als generated as a result of best-in-class customer service ratings.
* Reduced the number of open issues pertaining to outstanding customer satisfact
ion and warranty claims issues by 100% within the first year.
CUSTOMER CARE MANAGER
Lennar Corporation/Orrin Thompson Homes, Wayzata, MN | 1996-2006
Directed the communications between home owners/customers and construction super
visors, project managers, and other company departments, developing operational
processes to ensure complete customer satisfaction throughout all phases of the
project life cycle. Acted as safety coordinator and OSHA liaison.
* Consistently received high customer satisfaction ratings as measured by J.D. P
ower and Associates.
* Promoted from Field Supervisor after the first year of service based on except
ional communication skills and success in leading cross-functional communication
efforts within the company.
EDUCATION
Mankato State University, Mankato, MN
Bachelor of Science Degree, Business Administration
Major: Finance
Minor: Accounting