JEANNE SMITH, CPC

2167 Chatsworth Drive, Navarre, FL 32566

850-420-4768 smithj7594@hotmail.com
SUMMARY
Highly skilled Practice Administrator with strong team building/process improvem
ent experience:
* Practice Administrator of Urology Multi-Specialty practices within an Oncology
Corporation.
* Certified Professional Coder; oversees all practice coding, data and charge en
try.
* Skills in satellite office implementation, productivity drill-down, identifyin
g and correcting problematic trends, HIPAA/HITEC management, strategic planning,
Provider credentialing and licensing, risk management, banking, client relation
s, legal and human resources.
* Action oriented, team approach applied from a corporate-business perspective.
* Strong interpersonal skills.
PROFESSIONAL EXPERIENCE
21st Century Oncology, Fort Myers, FL 2009 - Present
Located in 16 States; Radiation Oncology and Multi-Specialty Corporation. Approx
imately 5000 employees.
Practice Administrator
* Reported separately to the local Medical Director & corporate Regional Directo
r. Responsible for management of $1 million annual budget.
* Successfully decreased: office expenditures 64.3%, $100,000 Overtime expenses
100% within 7 months.
* Identified and directed registration, scheduling and charge entry errors; incr
eased 0-60 day in AR to 85%. 15% AR 61-90 days: in payor Medical Review; 11% pa
id by Day 90.
* Identified expansion opportunities and developed growth strategies for practic
e expansion; successfully communicated action plan to Medical Director resulting
in implementation.
* Developed marketing plans, prepared and presented presentations for physician
approval/buy-in.
* Re-trained staff in proper payment collections techniques; increased front-end
collections 63%.
* Responsible for local, state and federal physician/nurse/clinic licensing requ
irements; 100% on time.
* Directed compliance and quality initiatives; resulted in 0.06% deficiency in c
ompliance audit; reduced error finding from 6%. 1 of 3 corporate sites nationwid
e to achieve excellent rating.
* SOX Audit/PQRI focal point; 100% accuracy for each audit
Delphi HealthCare Partners, Pensacola, FL 2008-2009
Nationally situated Practice Management and Physician Staffing Solutions Corpora
tion. 3000-5000 employees.
Program Coordinator/Office Manager
* Reported to the Vice President, Eastern Region. Responsible for over $1 milli
on annual budget.
* Start-up of contract Orthopaedic Trauma Group; began treating patients within
1.5 days of hire; responsible for work schedules of 10 physicians, 4 staff memb
ers.
* Built positive relationships with 6 hospital department heads and staff result
ing in improved patient flow and efficient, patient-focused treatment. Develope
d new processes for trauma group increasing patient access by 78% within 7 month
s.
* Billed average of $65,000 to $80,000 monthly charges.
* Implemented documentation compliance resulting in 100% improvement over prior
documentation.
* Created fee schedules, encounter forms, scheduling templates, patient forms, P
&L spreadsheets while
* JEANNE SMITH-Page 2
successfully managing multiple deadlines for both corporate office and local hos
pital liaison.
* Coordinated Locum Tenens call schedules; ensured 24/7 Orthopaedic Hospitalist
trauma coverage.
* Developed strong business relationships with hospital maximizing OR, X-ray and
lab services.

Vascular Surgery Practice, Crestview, FL 2007-2008

Solo Practitioner/Vascular Surgeon
Office Manager
* Reported to Physician-Owner
* Starte-up of private practice from ground up; transitioned practice from hard
copy to computerized AR/AP within 2 weeks; reduced 6 month billing back log with
in 6 weeks of hire.
* Responsible for $1.6 million budget; reported AR/AP to contracted hospital lia
ison and physician.
* Supported specialty in day to day operations; developed process improvements i
n chart management, front-end collections, scheduling templates and HIPAA compli
ance.
* Evaluated patient payment process; increased front end collection 150%.
* Secured local, state, federal business operating licenses and hospital credent
ialing within 2 weeks keeping practice operational.
* Developed scheduling templates; increased physician productivity 27%.
* Implemented solid marketing plans utilizing in-depth discussion with physician
and vendors.

Beach Orthopaedic, Fort Walton Beach, FL 2006 - 2007

Solo Practitioner/Orthopaedic Surgeon.
Office Manager, Fort Walton Beach, FL
* Reported to Physician-Owner
* Start-up solo practice; developed office systems/internal procedures: clinic f
lows, billing, AR/AP.
* Flawlessly managed $200,000 annual budget.
* Developed and implemented multi-faceted marketing strategies; secured physicia
n buy-in.
* Negotiated Out of Network usual and customary $15000 procedure: received $5000
.00.
* Reviewed Vendor contracts; negotiated $2000.00 reimbursement for training serv
ices incorrectly rendered by vendor.
* Established and managed QuickBooks Account; 100% accuracy verified by CPA firm
.
* Clearly and concisely communicated requirements to vendors for start-up servic
es and products; developed excellent working relationships ensuring 100% ready f
or practice opening.

Lakeview Center, Inc. Pensacola, FL 2003-2006

Not-for-Profit Mental Health, Substance Abuse Treatment; located in 3 states; 19
00 staff members
Office Manager, Crisis Unit, Pensacola, FL 2004-2006
* Reported to Director, Crisis and Detox Units
* Administered $1.8 million dollar budget; performed line-item analysis; reduced
expenses 11%.
* Developed Policies & Procedures for 100% compliant State audits of inpatient p
harmacy;
* Managed local, state and federal mental health licensing activities ensuring c
ontinued operation.
* Responsible for Unit Quality Improvement program; exceeded Center submission r
equirement and built team cohesiveness for unit.
* Requested by Director, Detox/Crisis Units to transfer from Medical Records Uni
t.
JEANNE SMITH-Page 3
Assistant Director, Medical Records, Pensacola, FL 2003 - 2004
* Managed record distribution for sites in 3 counties and main campus.
* Represented Corporation in 5-10 monthly court appearances regarding medical re
cord extracts.
* Performed and coordinated problem-solving opportunities for staff and clients
resulting in increased satisfaction.
* Responsible for all candidate interviews and hiring for open positions work ce
nter.
* Oriented all new hires to Center's HIPAA policies twice monthly; 50-75 attende
es per month.
Director, Medical Records, The Friary, Gulf Breeze, FL 2003 -2003
* Oversaw residential Substance Abuse facility information system for 20 member
staff.
* Managed patient census; 100% accurate billable levels of care reported.
* Coded $3.8 million in charges annually.
* Requested by Director, Medical Records to transfer to Main Campus-Pensacola, F
L.
United States Air Force 1981 - 2003
United States Air Force Hospital, Eglin, Fort Walton Beach, FL 1995 - 2003
1100 staff members; teaching and residency hospital.
Practice Administrator, Fort Walton Beach, FL 1998 - 2003
* Reported to Administrator, Second to Hospital CEO.
* Managed administrative functions for staff of 90; 6 clinics; 3 admin areas.
* Responsible to management of $5 million annual budget; managed monthly spend l
ines.
* Developed and presented monthly productivity to hospital Board of Directors.
* Coordinated monthly schedules for 24 providers; tactfully corrected misunderst
andings and built team atmosphere.
Director, Patient Relations, Fort Walton Beach, FL 1997 - 1998
* Reported to CEO
* Developed relationships with dis-satisfied patients; acted as liaison with sta
ff to reach win-win resolutions. Forged cohesive relationships with staff and p
atients alike.
* Managed Congressional complaints; able to return to Washington, D.C. within 24
hour deadline.
Manager, Quality Improvement, Fort Walton Beach, FL 1996 - 1997
* Reported to CEO.
* Advised Executive staff in pertinent Quality Improvement opportunities monthly
.
* Developed and deployed initial staff orientation courses for new hospital memb
ers.
Manager, Dental Data Systems 1995-1996
* Reported to Administrator.
* Meticulously managed clinical data entry for 24 providers and support staff; t
rended data to develop future staffing needs and budget requirements.
* Requested by Director, Quality Improvement for career broadening opportunity.
United States Hospital, Kirtland AFB, Albuquerque, NM 1992-1995
First Air Force Hospital operating in joint-venture with Veteran's Administratio
n Hospital.
1000 Staff members.
Practice Administrator, Albuquerque, NM 1992-1995
* Reported to Administrator
* Managed $500,000 Supply budget;
JEANNE SMITH-Page 4
* Requested as 2nd member of 2 person team tasked with completing Malcolm Baldri
ch Award roll-up completion; Earned Silver Award.
*
UNITED STATES HOSPTIAL, HILL AIR FORCE BASE, UTAH 1987-1992
500 staff members
Professional Military Education Instructor 1990-1992
* Develop curriculum; present in classroom and auditorium forums for 40 students
monthly.
* Instructed students in Leadership and Management principles.
* Communication Curriculum Instructor: Grammar, Evaluation and reports prep.
* Career broadening position; 1% of Air Force Non-Commissioned Officers accept
ed into this position.
Manager, Records and Reception 1987-1990
* Directly responsible for patient flow, administration, charge entry for 100 pa
tients daily.
UNITED STATES AIR FORCE CLINIC, RAMSTEIN AIR BASE, GERMANY 1983-1987
500 staff members
Manager, Flight Dental Clinic 1983-1987
* Responsible for scheduling and treatment of all flying personnel; ensured pati
ents did on fly after treatment.
* Conducted chart audits ensuring 100% compliance for Health Inspection Surveys.
* Managed Nuclear Reliability Program for 1000 service members to maintain safet
y and avoidance of nuclear incident.
UNITED STATES HOSPITAL, EGLIN AIR FORCE BASE, FL 1981-1983
1100 staff members
Manager, Oral Surgery
* Reported to Oral Surgeon.
* Managed surgical scheduling in clinic and OR.
* Performed venipuncture for conscious sedations.

EDUCATION
BS, Southern Illinois University-Carbondale, medical management major, 2003.
AS, Okaloosa-Walton Community College, industrial management technology major, 2
003.
AS, Community College of the Air Force, Instructor in Technology, Eglin AFB, FL
OTHER
Certified Professional Coder, Florida, 2009
American Academy of Professional Coders, 2009-Present