Cindy Castro, SPHR 360-521-0111 (cell)

14407 SE 21st Street cce0bed0@westpost.net

Vancouver, WA 98683
Summary: Human Resources professional with extensive experience in manufacturin
g, transportation, public utility and education with emphasis in employee and la
bor relations, conflict resolution, recruitment and selection, training and orga
nizational and professional development. Management of multiple locations.
PNM Resources, Albuquerque, NM 2009 - present
Labor Relations Consultant
Provide labor relations guidance and support to public utility (electric company
) throughout New Mexico. Address and resolve grievances and complaints from IBE
W including unfair labor practice charges and assist legal counsel with preparat
ion of NLRB hearings. Research other utilities to gather information for prepar
ation of upcoming negotiations. Prepared and presented training to leadership a
nd HR Business Partners in Wiengarten Rights, Discipline and Labor Relations and
Contract Interpretation.
Darigold, Portland, Oregon 2005 - 2009
Human Resources Operations Manager
Human Resources support to milk processing plants in Oregon and Washington. Wi
th headquarters in Seattle, Washington, traveled between plants handling all hum
an resources matters and support the management team of each plant with grievanc
e resolution, union negotiations, recruitment, conflict resolution, benefit admi
nistration and member of each plant's management team. As part of Corporate sta
ff, involved in leadership training and development, succession planning, contin
uous improvement training, compensation practices and performance management. S
upervised 1 direct report.
Community Mediation Services, Vancouver, WA ongoing
Volunteer Community Mediator
Provide mediation and conflict resolution services to the Vancouver community su
ch as neighborhood associations, landlord/tenant and small claims court cases.
Early Head Start Family Center of Portland 2004 - 2005
Human Resources and Training Manager
HR support and management for five non-profit childcare/classroom locations thro
ughout Portland. Developed and implemented training programs for all staff in a
ccordance with Federal requirements. Also guided leadership group with employee
and labor relation matters, payroll, benefit administration and facilities' ope
rations. Member of Agency bargaining team negotiating first labor agreement. S
upervised 1 direct report.
Tri-County Metropolitan District (TriMet), Portland, OR 2002 - 2004
Employment Manager
Manager of employment services department for unionized public transportation ag
ency focusing on recruitment and employee relations including career development
and workforce planning. Provide performance management guidance to Agency lea
dership. Member of Productivity Improvement Process resource team providing coa
ching and training on leadership and development, team building, strategic plann
ing and cost reduction. Developed and delivered Diversity Training to Agency le
adership. Supervised four direct reports.
Georgia-Pacific, Camas, Washington 1995 - 2002
Employee and Labor Relations Manager
Labor Relations manager at pulp and paper mill. Provided guidance and interpret
ation of labor agreement. Responded to grievances and represented company at ar
bitrations and hearings and member of negotiation team. Oversaw mill attendance
guidelines and performance management. Company representative for job analysis
program and administered drug and alcohol program to comply with federal regula
tions. Additional responsibilities throughout my G-P career included recruitmen
t and selection, investigation and resolution of EEO complaints, training and de
velopment and affirmative action planning. Participated as co-chair of Central
Safety Committee and Diversity TEAM. Supervised four direct reports.
Boise Cascade Corporation, St. Helens, Oregon 1989 - 1995
Human Resources Coordinator
Responsible for staffing and recruiting at unionized pulp and paper mill. Prepa
red annual Affirmative Action Plan. EEO Coordinator responsible for providing h
arassment prevention and diversity training. Assisted with resolution of grieva
nces and union negotiations.
Formal Education and Certifications
Conflict Resolution and Mediation certification from Marylhurst University
and City of Vancouver, Community Mediation Services
BS in Corrections and Psychology from Western Oregon College
Senior Professional Human Resources (SPHR) certification since 2002
Certificate of Completion in Human Resources Management and Advanced Human Resou
rces Management, Portland State University, Professional Development Center
Formally trained as trainer for behavior based interviewing, Continuous Improvem
ent, Diversity and Harassment, Conflict Resolution and Mediation, Non-Violent Co
mmunication and Leadership Development