MITCHELL D.

RODGERS
14037 Halstead Ct #329 ? Tampa, Florida 33613 ? Cell (480) 298-7519 ? mre0ca60@w
estpost.net
Aircraft Computer Technician with 20+ years of experience effectively troublesho
oting computer malfunctions and resolving customer reported malfunctions. Maint
ains advanced proficiency in all Microsoft Office applications, possesses innate
ability to problem solve and provide easy to follow instructions to customers.
Reliable and efficient professional with the ability to prioritize, multi-task
and meet deadlines. Current Secret security clearance.
SUMMARY OF SKILLS

- Friendly Customer Service Provider

- Experience With:
SQL
Crystal Reports
Microsoft Word
Excel
Access PowerPoint
Microsoft Visual Studio
Web Expression
Dreamweaver CS3 Webmaster
PROFESSIONAL EXPERIENCE
Support Section Chief September 2007 - August 2010
56th Maintenance Group Luke Air Force Base, Ar
izona
* Administrated and archived equipment accountability database used to track 250
0 items
* Maintained 14 laptop computers used for aircraft diagnostic testing and admini
strative tasks
* Supervised 21 personnel and assisted with equipment problem resolution for 240
customers
* Prepared personnel performance reports and equipment status and usage presenta
tions

Product Improvement Manager September 2004 - September 2007

31st Maintenance Group Aviano Air Force Base, Italy
* Webmaster/Database Administrator for Aviano Air Force Base Quality Assurance W
ork Center
* Site/Database accessed by 2000+ people per month in as many as 23 diverse work
centers
* Maintained close to 300 regulations and policy letters for a 1500+ person orga
nization
* Served 27 computer users and resolve software, hardware, and network malfuncti
ons

Avionics Craftsman June 1989 - September 2004

United States Air Force New Mexico; New Hampshire; North Carolina; Japan; Ital
y
* Interviewed fighter pilots to determine root cause and repair aircraft compute
r malfunctions
* Performed comprehensive operational checks to ensure problem was adequately re
solved
* Completed accurate and detailed documentation to capture repair history of air
craft systems
* Used frugal resource management to minimize repair costs and conserve repair a
ssets
EDUCATION
Bachelor of Science, Computer Information Science, 3.83 GPA, University of Maryl
and University College, Adelphi, MD, August 2010, concentrated studies on databa
ses, Crystal Reports, Internet technology, Microsoft .NET solutions
Associate's Degree, Computer Studies, University of Maryland University College
, Adelphi, MD, August 2009
Associate of Applied Science, Avionics, Community College of the Air Force, June
1995