Alicia Holmes

6409 Breeze Bay Pt #1111 Fort Worth, TX 76131

Cell: 817-713-7397 Email: ahe22536@westpost.net
Manager - Director - Coordinator
Well-experienced professional in Restaurant, Retail and Human Services Industrie
s. Superior communication, organizational and service skills, adept in dealing w
ith the general public, strong management, teaching and problem solving abilitie
s, adaptable to changing environments, driven and very dependable, work without
supervision. I am committed to excellence and professionalism.
Areas of Expertise
FOOD SERVICE:
Customer service,Inventory, Financial Training and teaching, Employee hiring, sc
heduling, Ordering and Vendors, Catering,P&L
RETAIL:
Sales and Marketing, Coordinating special events, Customer Relations, Management
HUMAN SERVICES:
Program modification and implementation, Medical coordination, Writing service p
lans, Budgeting and Billing
Professional Experiences
PICTURE PEOPLE 2010
Senior Assistant Manager; Sales & Marketing; Mobile Coordinator
Management team of studio operations
Responsible for hiring and inside sales training of all staff, financial account
ability and customer service
Met and exceeded sales quotas for outside sales
Served as the marketing liason with corporate's partners for all in-studio event
s
Served as mobile coordinator for the school photography program
Generated leads for outside sales via telemarketing and appointment setting.
Procured service agreements, coordinated and managed product fulfillment
PRE-PAID LEGAL 2009-201
0
Direct and Business-to-Business Sales
Sold pre-paid legal insurance policies , to both small business owners and group
policies to HR directors for employees
Responsible for procuring and generating all business leads
Gave presentations to large groups, required extensive product knowledge
Closed sales
Provided ongoing after-sale service
SMART RESTAURANT GROUP 2008 - 2010
1'st Assistant Manager
Oversaw 18 employees- hired, trained, supervised work-flow
Monitor food preparation and methods
Administered ongoing employee development training modules
Maintained quality service standards, resolved customer complaints
Responsible for weekly product ordering, inventory, bookkeeping
Managed sales and labor, Prepared payroll, Maintained budget and employee record
s
Trained new Franchise owners, participated in on-site training video
Catering and fund-raising events in the surrounding community
AMERITRADE HOLDING CORPORATION 2005 - 2006
Registered Representative
Series 7 and 66 Brokers Licenses
Responsible for client account maintenance, asset management, education, custome
r service
Extensive knowledge of investment products and services
TARGET CORPORATION 2003 - 2005
Baker, Cake decorator
Head baker, department merchandising and presentation
Product ordering, inventory, receiving vendors
Customer service, specialty orders
NY STATE LIBRARY ASSOCIATION 2000- 2002
Administrative Assistant; Advertising and Website
Provided executive and general administrative functions for Director including:
Calendar management, travel arrangements, expense reporting, screening calls, me
eting minutes, filing, mail
Responsible for procuring advertising for monthly newsletter, maintaining relati
onships with vendors and sponsors
Updated content for Website, driving traffic to site, promotions
Assisted Event Coordinator with yearly tradeshow
CLEARVIEW CENTER 1999 - 2002
Night Advisor, Case Manager
Provided counseling and advocacy services for clients in a mental health facilit
y
Developed and coordinated individual service plans
Developed and implemented medical database
Facilitated client care between MD's, Psychiatrists and Occupational therapists
Billed the state agency responsible for funding the program
Provided for the safety and security of 12 clients within the community