Micheko "Latoya" Ringwood

2303 Silver Run Drive

Monroe, NC 28110
mre22bd0@westpost.net
(704) 291-7414
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PROFILE SUMMARY
Versatile, team building, operational efficiencies with a proven track record of
establishing and maintaining strong, sustainable relationships with customers.
Place uncompromising focus on customer needs while striving to meet and exceed c
ompany goals. Excellent communicator and pays close attention to detail. Able to
manage multiple tasks in a fast paced environment with excellent computer skill
s.
Core competencies:
* Customer Service & Support
* Workflow Prioritization
* Problem Solving
* Telephone Communications
* Key Account Management
* Business Development
* Relationship Building
* Organization & Follow Through
* Project Management
* Supply Chain Management
PROFESSIONAL EXPERIENCE:
xpedx, Charlotte, North Carolina
Sales Support - 11/ 2004 to Present
Customer service backup support when needed. Ensuring contracts are utilized and
market fluctuations are materializing into increased margin. This includes util
izing and maintaining Point to Profit as well as monitoring price over ride repo
rts. Consult with division and group management to determine stocking opportunit
ies and strategy.
Inventory Control / Purchasing - Meet with vendors to determine preferred vendor
s and stocking items. Placed purchase orders to replenish stock on custom invent
oried items. Negotiated pricing and lead times to meet service levels. Monitored
aged inventory and ensured turn and earn goals were met. Monitored stock levels
and replenished stock when necessary to fulfill back orders. Worked with vendor
s to return aged or obsolete inventory to reach company goals and increase profi
tability. Resolved receiving issues and pricing discrepancies on invoices to ens
ure prompt payment.
Consulted with division and group management to determine stocking opportunities
and strategies for multiple divisions. Sourced new items to fulfill orders for
customers and gain new business opportunities.
Executive Account Manager - Account liaison between xpedx and Sonoco's 86 locati
ons within the US, Canada and Mexico. This assignment required me to work on-sit
e at Sonoco and address any and all issues that arose with customer service with
in our divisions. Worked closely with customer service within our divisions nati
onally that serviced a Sonoco location to implement and monitor new programs and
pricing structures. Supervised the purchasing activity and vendor relationships
for Packaging materials for the second largest account within the Charlotte div
ision. Resolved any disputes with invoicing, late shipments and mill claims. Use
d reporting to address quality issues nationally. This includes invoice accuracy
, on time deliveries and order completeness. Reported quarterly minority spend t
o ensure customer compliance with minority owned businesses.
Merchandiser / Sales Trainee - Worked with division management to create tailore
d support for Sales Representatives within the division. This previously undefin
ed role was unlimited in scope within the facility and was intended to realign i
nternal support to allow Sales Representatives to spend more time in the field.
Supervised approximately $10 million in Packaging and Facility Supplies business
. Realigned internal processes to minimize processing and avoid duplication of e
fforts. Streamlined Customer Service functions to facilitate more automated hand
ling (i.e. xpedx.com). Visited high level customers to determine how we could be
tter tailor serve them and improve efficiencies.
Telemarketing & Sales - Using resources to secure appointments for Sales Represe
ntatives to gain new business opportunities. Visit potential and current custome
rs with Sales Representatives to solidify our business relationship.
Customer Service- Answer calls and process orders for top tier customers within
our division. Sourcing and quoting on various products. Train customers on e-com
merce features and functions. Suggest products and services to accommodate custo
mer's business needs.
DUO-FAST CAROLINAS, Charlotte, North Carolina
Customer Service / Credit Clerk - 10/2003 to 11/2004
Supported customer base of contractors in North and South Carolina. Managed all
aspects of customer service and credit department as it applied to the customer
base.

DILLARD PAPER COMPANY / XPEDX, Wilmington, North Carolina

Receptionist / Sales Assistant - 5/1997 to 9/2003
Answered multi line switch board to expeditiously route incoming calls.
Sales Assistant - Managed all aspects of customer service for a large customer b
ase. Supply chain management and order entry. Purchasing to ensure JIT and Kanba
n deliveries for multi location facilities.

EDUCATION:
AMERICAN INTERCONTINENTAL UNIVERSITY
Associates Degree in Business Administration
Bachelors Degree in Business Administration with a concentration in Internationa
l Business - In progress. Graduation November 7, 2010.
EMSLEY A. LANEY HIGH SCHOOL - Wilmington, NC
Awarded General Studies Diploma