Manuel R.

Montes
11940 SW 26th Terrace
Miami, Florida 33175
(305) 552-9487
(786) 395-3535

Career Goal The opportunity to utilize self-motivation, team concept and a diver
sified management background to maximize profits and lead an organization to its
highest growth to yield potential.
Employment
12/01 Present Unitech Builders Corporation, Miami, Florida
Director of Human Resources Salary - $70,000.00/yr
Responsible for the overall operation of a fully operating HR division with subs
ections for Recruitment, Benefits, Workers Compensation and Training and Develop
ment.
11/00 12/01 Systems plus Solutions, Miramar, Florida
Director of Marketing Operations Salary - $59,000.00/yr
Was responsible for revenue development in a high-end networking/communications
organization. Oversaw overall development of sales strategy and revenue plannin
g by developing marketing avenues. Instituted realistic incentive revenue progr
am for staff. Mapped out corporate planning and development growth through reg
ional analysis of supply and demand.
12/97 11/98 Access America Financial Corporation, Miami, Florida
Director of Training and Development and Quality Assurance
Salary - $52,000.00/yr
Responsible for developing a full Quality Assurance and Training Division for Cr
edit Plus (a debt consolidation/sales unit) and Mid-State Card Services (the cus
tomer service/care unit to support Credit Plus). Developed sales and customer s
ervice training modules for not only line employees but also for Supervisors and
Mangers. Created Standards and Definitions for said quality program tied into
a realistic incentive program to support optimum growth for employees and the c
ompany. Created analysis mechanisms to track historical data from month to mont
h and year to year as to support Sales and Marketing goals forecasting. Impleme
nted telephony technology using monitoring as a tool for managing quality progra
ms.
08/96 12/97 Precision Response Corporation, Miami, Florida
Account Operations Manager Salary - $47,000.00/yr
Promoted corporate sales and business development for new and existing accounts,
needing call center direction by conducting comprehensive analysis of their bus
iness needs as to establish programs for sales and or customer service. Informa
tion technology, sales training, quality assurance and telephony equipment were
all included to expand their growth potential. Worked on various high profile a
ccounts as DirecTV, Phillip Morris Companies and American Airlines.
09/90 - 08/96 Royal Caribbean Cruises International, Miami, Florida
Reservations Sales Manager Salary - $40,000.00
Responsible for maintaining productivity in a high call volume environment based
on time/call to bookings ratios. Used historical data to provide proper staffi
ng levels as to avoid shrinkage factors and increase yield. Was responsible for
developing sales training, call control and identifying additional business opp
ortunities to a staff of 400 plus. Worked cohesively with Sales/Marketing and R
evenue Planning for maximum output.
1983 1990 Hyatt Hotels Corporate, Chicago, Illinois
 Hyatt Hotels Reservations Center, Omaha, Nebraska
Hyatt Regency Miami, Miami, Florida
Was recruited through Hyatts Management Trainee Program while in college. Worke
d as a Corporate Field Planner (03/83-04/84) in Chicago. Was transferred to Hya
tts Res. Center for Group Reservations Division (04/84-01/86) and then Reservati
ons Manager for the Hyatt Regency Miami (01/86-05/88).

Education Bachelors of Science, Human Resources, University of Miami Graduated i

n 1982.
References Available upon request.