MT Vernon, NY 10553 914-665-2955 - Home 914-886-8296 - Cell bpe2f60a@westpost.net
Objective To expand on over 20 years of experience in the Hospitality Industry,
by obtaining a management position in a reputable Hotel or Corporation. Education Charlemont High Jamaica W.I 1979 - 1983 St. Josephs College 1983 - 1985 Major- Business Management Professional Experience Benchmark Hospitality 11/02- 4/09 Edith Macy Conference Center- Briarcliff Manor NY Director of Conference Services Manage the conference planning, conference services and the audio visual staff Plan major meetings for various companies Up-sell of all major goods and services of hotel Manage approximately 40,000 square foot of meeting space Plan both internal and external meetings for various groups and having major in teraction with clients both by phone and in person Provide site tours; preside over pre-cons and post-cons, handling of all techno logical and logistical requests Create and manage departmental budget, business forecast, and review and approv e weekly staffs schedule and payroll Provide customer service training and deal with conflict resolution Work with vendors regarding maintenance contracts for audio visual equipment Write departmental policies and procedures Do staffs annual performance review Benchmark Hospitality 3/97-11/02 JP Morgan Conference Center - New York, New York Conference Floor Manager Managed a staff of 12 people whose primary responsibility was to maintain all m eeting rooms, public space and coffee breaks Managed approximately 60,000 square foot of meeting space Ordered and provided breaks and lunch on a daily basis for all the conferees Purchasing of conference and pantry supplies Managed departments budget and weekly payroll Trained on customer service Do staffs annual performance review 8/96-3/97 Benchmark Hospitality - Thornwood, NY Conference Floor Manager Managed a staff of 30 people, whose primary responsibility was to maintain all meeting rooms, banquet and public space Managed approximately 38,000 square of meeting space Created weekly department schedule Created and maintained department budget and weekly payroll Purchased all necessary supplies and equipment for the department Do staffs annual performance review
4/88-8/96 Doral Arrowwood - Rye Brook, NY
Conference Services Manager Managed a staff of 25 people whose primary responsibility was to maintain all m eeting rooms, banquet and public space Managed approximately 44,000 square foot of meeting space Work closely with banquets to ensure that al setups were done in a timely manne r Managed departments budget and payroll Purchasing of conference and banquet furniture Do staffs annual performance review Achievements Manager of the 2nd Quarter 1995 Designated Trainer for Conference Service Staff Service Strategy Certified Director of Safety Committee Team Key Staff Support member for current and new properties Member of Meeting Planners International Software Excellent computer skills including Microsoft Word, Excel, Outl ook & Delphi. References Available upon request.