Chris E.

Iverson MBA, PMP, MPM

H (913) 422-8234 M (913) 269-8800
23203 W. 46th Street - Shawnee, KS 66226
civerson@kc.rr.com
Objective:
My objective remains as being an IT professional, actively contributing as a str
ong team player within an organization that is growing, willing to exploit new t
echnologies and has strategic direction.
Education:
Webster University - St. Louis, Missouri
MBA in Business Management (Emphasis in Finance)
3.89 GPA
Emporia State University – Emporia, Kansas
BS in Business Management (Emphasis in Accounting and Finance)
George Washington University - Washington, DC
Masters Certification in Project Management
Advanced classes in Financial and Risk analysis
Project Management Institute (PMI)
Project Management Professional (PMP)
Experience
Vangent Inc. -- Lawrence, KS.
Software Project Manager
Aug 06 – October 2010
Prescription Drug Program (PDP)
SQL 2000, 2005, .NET Web Development (Thin Client), SharePoint, Cognos, Version
Manager, FISMA Security, SCM, SQA, CMMi, PMI
• Managed 12 direct reports in development of a custom-built Web-based customer mana
gement system used by Customer Service Representatives (CSRs) to capture, retain
and certify eligibility for Part D Insurance
• Facilitated requirement sessions with our external customers capturing and finaliz
ing business and functional requirements
• Directed rapid development and testing to deliver within needed timelines
• Participating member of the Software Configuration Control Board (SCCB) for projec
t change control and version management (Voting member)
• Planned and built a software development project plan documenting the governance o
f the project for all development activities during project execution through cl
osure. The plan covers risk, SCM, SQA, Audits, baselines, peer reviews, budget,
Schedule and communications
• Mended strained customer relationships with project success
• Success brought 2nd contract for 5.5 million in business
Center for Medicare/Medicaid (CMS)
Web chat COTS, SQL 2000, 2005, Web (Thin Client), SharePoint, Cognos, Version Ma
nager, FISMA Security, Tomcat and Apache
• Managed five direct reports on a complex Commercial off the Shelf (COTS) Web Chat
integration installation planning the architecture, sub-components, security and
capacity from ground zero
• Built full Software Acquisition Management (SAM) plan for selection, purchase and
delivery
• Managed all vendor procurement, installations, licensing and support through Produ
ct Life Cycle
• Installed meeting FISMA security constraints for Operating System, Database and Ap
plication receiving FISMA accreditation from MITRE (Federal Government auditor)
• Participating member of the Software Configuration Control Board (SCCB) for projec
t change control and version management (Voting member)
• Planned all governance of the project for all development activities during projec
t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S
chedule and communications
• Managed and maintained application support 24/7
CMS Attendance Line Re-architecture
MS Office Communicator, Voicent IVR, Aspect, Oracle, Version Manager, SharePoint
, Cognos, SCM, SQA, CMMi, PMI
• Managed a team of four over development and integration of an Interactive Voice Re
sponse (IVR) used for Attendance tracking for one of the largest Federal Governm
ent funded contact centers in the world
• Facilitated detailed customer sessions capturing and finalizing business, function
al and system based requirements
• Created Job Aids, Methods and Procedures, and Standard Operating Procedures (SOP)s
• Managed sizing and capacity planning working with internal and external IT organiz
ations
• Managed integration with existing Aspect Empower (Oracle 10.x) application for aut
omation of data flows
• Reduction of manual processes and manpower, the project saved Vangent over $165K f
irst year
CMS CSR Performance Scorecard
SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA
Security
• Managed a team of nine in development of a custom-built Web-based Business Intelli
gence (BI) Scorecard, promoting the marriage of four critical source-systems und
er transformation
• Facilitated detailed customer sessions to drive and finalize business, functional
and system requirements
• Planned all governance of the project for all development activities during projec
t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S
chedule and communications
• Worked extensively with IT, development and test teams to estimate planned costs a
nd schedule
• Participating member of the Software Configuration Control Board (SCCB) for projec
t change control and version management (Voting member)
• Monitored and Controlled development over twelve months to complete project on req
uired dates
• Scorecard delivered is now the primary performance measurement tool for over 4000
CSRs
CMS Quality Specialist Scorecard
CMS Alternate Channels Scorecard
SQL 2005, JAVA, ASP Web development, SharePoint, Cognos, Version Manager, FISMA
Security, SCM, SQA, CMMi, PMI
• Managed a team of nine in the planning stages of two additional Web-based Business
Intelligence (BI) Scorecard efforts for Quality and Alternate Channels
• Facilitated detailed customer sessions to drive and finalize business, functional
and system requirements
• Build complex Work Breakdown Structure (WBS) for project sizing and estimating usi
ng Bottom-up techniques
IBM – Overland Park, KS
Project Management Consultant
Dec 02 – Aug 06
One Sprint Data Warehouse
Teradata, Crystal Reporting, SharePoint, C Sharp, C++
• Managed a matrix team of 13 developers and test leads in support of software devel
opment to external Sprint customers in a consulting role
• Executed heavy project load of five to nine data warehousing, reporting and data s
torage initiatives
• Sized, and planned each project for capacity planning needs working with IT on bui
ld outs and installs
• Partnered with data analyst teams to plan table layouts and schema structure based
on reporting needs
• Perform all IT Program management functions as ITS Team Lead managing model constr
uction for a four Terabyte warehouse using Teradata platforms
Sprint/Nextel IT – Process Subject Matter Expert
CMMi, PMI, SQA, SCM,
• Promoted to Account Documentation Management (ADM Counsel) Process Subject Matter
Expert
• Responsible for contract Competency Maturity (CMMi 3) take-up under one of three t
owers
• Partnered with IBM’s Software Engineering Process Group (SEPG) as an auxiliary member
• Worked directly with management and direct resources on documentation, process ste
ps and progress
• Facilitated weekly meetings with each team and project executives to coach and ide
ntify issues
• Performed Process reviews and audits making determinations on compliance and corre
ctive actions
• Listed in IBM’s newsletter twice for achievements providing support to teams and execu
tives
• Built custom process documentation that was used contract wide
• Received a total of five spots awards for excellence
AT&T/Southwestern Bell Merger
SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SCM, SQA, CMMi, PM
I
• Managed a matrix team of seven development and test resources constructing and dev
eloped billing consolidation platforms using COTS and in-house development for ‘thin
client’ web applications
• Facilitated external customer bi-weekly milestones meetings in review of progress
and budgets
• Participating member of the Software Configuration Control Board (SCCB) for projec
t change control and version management (Voting member)
• Planned all governance of the project for all development activities during projec
t execution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, S
chedule and communications
• Promoted to Advisory Project Management Professional a week prior to my departure
• Received three IBM achievement awards
Sprint/Nextel – Overland Park, KS
ITS Program Manager IV
Aug 98 – Dec 02
FCC Mandates Programs
SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, SAS and ABM, SCM,
SQA, CMMi, PMI
• Managed a matrix team of 13 developers as Program Manager responsible for cross-fu
nctional team communications crossing multiple divisions
• Worked extensively in capacity planning and configuration management for software
versioning
• Led software development enhancements, modifications and large COTs implementation
s
• Worked in constrained schedules to meet deadlines on FCC timelines consistently de
livering on-time
• Facilitated onsite meetings at multiple local offices to prepare, plan, schedule a
nd verify functionality
• Managed multiple technologies, operating systems and platforms identifying impacts
and changes
• Planned governance of projects for all development activities during project exec
ution covering risk, SCM, SQA, Audits, baselines, peer reviews, budget, Schedul
e and communications
• Reviewed mandated documents and formalized them into system, process and functiona
l requirements
• Promoted to Program Manager and excelled through four ranks (Program Manager IV)
• Received Annual Teamwork award

Sprint – Overland Park, KS

Technology Analyst/Project Manager
Apr 94 – Aug 98
Client Server and Computer Telephony Integration
SQL 2000, JAVA, ASP Web development, SharePoint, Cognos, C++, Genesys, Nortel, W
indows 95, 98, 2000, NT, OS2, Communication Manager, Print Server, SCM, SQA, CMM
i, PMI
• Built, installed and configured multiple fax and print server applications
• Performed all Banyan Vines Administration for the Kansas City business sales offic
es
• First point of Contact Performing Desktop support for 200+ workstations
• Promoted to Project Manager, trained in Call center applications and integrations
• Built and trained teams in CTI using Nortel and Genesys telephony technologies
• Met with external customers, consulted, advised and performed pre/post sales suppo
rt
• Successfully implemented nine separate call center integration and telephony proje
cts
• Received Ambassadors Club, Quarterly award and Recognition for Excellent Award
Technologies
Activity Based Management (ABM)
SAS and limited Siebel
3.5 years
Web Chat
Right Now, Webcenter, Genesys
3 years
Client Server Technology
Windows, OS2, Com Mgr
4 years
Aspect eWorkforce Management
Aspect Technologies
2 years
Computer Telephony Integration (CTI)
Nortel, Genesys
3 years
Business Intelligence (BI)
SQL and Oracle
2 years
ITS Project/Program Management
SCM, SQA, CMMi, PMI
15 years
Platforms and Tools
Windows NT Server, 2003, 2008
Lotus Notes
MS Office, MS Project, Visio
PowerPoint, InfoPath, SharePoint
Cognos, Crystal Reporting
OS2, Windows 98, 2000, XP, Vista, Windows 7
Serena Teamtrack, Version Manager, Rational Rose, Dimensions RM
PMI, PMBOK,
IIS, Tomcat Apache
Java, .NET, ASP, PHP
ODBC, SQL 2000, 2005, 2008