Being a well qualified communicator with a strong and diverse media sales backgr
ound including client service, exceptional telephone skills, and consultative se
lling I know my experience is a solid match for a position with your organizatio n. I strategically planned my work in a challenging multi-task environment, and str engthened my ability to represent the brand, values, and mission of my employers . Throughout a career rewarded with ever-increasing responsibilities and advanc ement, I have: * Designed and administered innovative training of sales and internal associates * Developed qualified new clients leads into sales * Successfully managed and completed tasks and projects against hard deadlines. During my most recent position I worked as an account executive. I am ready to continue the discussion of my background and how I may effectively help reach yo ur goals. Sincerely, Charles David Hines 604 W. 38th Street (410) 235-5592 Baltimore, MD 21211 (410) 310-8772 che4b008@westpost.net ________________________________________________________________________ Career Summary Dynamic market support representative with extensive sales experience. Ability t o work independently, multi-task, manage competing priorities and thrive in a fa st-paced environment with enthusiasm, high energy and a tremendous work ethic. Work Experience WCBM Baltimore, MD Account Executive 2009-2010 Prospected, qualified, and developed selling relationships with advertising clie nts. Conducted needs analysis interviews to determine clients marketing goals, t hen presented market research supported sales proposals in order to close new b usiness for radio station. Wrote effective copy, designed schedules, submitted p roduction and traffic instructions, also coordinated any promotions or contests requiring interaction with client. * Proactively managed marketing programs and promotions, created and executed ev ents, coordinated manufacturer and dealer association co-op program sponsorships , created online promotions, and developed sales proposals. * Ensured all leads were properly and timely forwarded to the appropriate sales team member for follow-up. Worked closely with other departments to ensure succe ssful execution of marketing campaigns. * Met goals for acquisition and customer retention by implementing specific mark eting programs. Kept management team up-to-date on current issues and status reg arding accounts*Tracked campaign results in company database. Arbitron Inc., Columbia, MD Senior Customer Services Consultant 2005- 2009 Assisted broadcasters, ad agencies, and clients in creating reports, sales prop osals, and schedules using audience data. Provided subject matter expertise and assisted over 600 clients per month in support of 20 software applications. * Professionally handled incoming requests and ensured that issues were resolved both promptly and accurately. Documented all client and internal contacts recei ved via email, telephone, or web chat detailing problem and resolution. * Thoroughly and efficiently gathered customer information, assessed and fulfill ed customer needs and requests. Assisted in tracking order fulfillment and other duties as assigned. * Provided quality service and support in a variety of areas including system tr oubleshooting and interpretation of data. Administered support of issues related to Internet connectivity. * Assisted in training all associates on operational processes, applications and troubleshooting. Partnered with technical teams to refine product features and develop workarounds, then added to online knowledge base for assisting clients. Evaluated and identified opportunities to drive process improvements to service capability. Prepared and presented training modules explaining accepted departme ntal policies and procedures. * Served as a key point of contact and resource for sales and technical teams. Assisted sales team with incoming requests for new services and facilitated a wa rm hand off to the respective account executives. * Administered training to critical care clients with software and data issues. Educated the customer where applicable to prevent the need for future contacts. * Maintained balance between company policy and client benefit in decision maki ng, dealing with highly sensitive and confidential information in a discreet and appropriate manner. * Updated phone menu prompts to inform clients of company initiatives and availa ble training opportunities. Made proactive customer calls to ensure customer sa tisfaction and retention. Gathered and prepared daily, weekly and monthly metric s for department report. Additional Work Experience (prior to 2005) Radio Disney New York, NY-account executive Propulsion Media Labs Philadelphia, PA-account executive CBS Radio Group New York, NY-account executive EDUCATION: Oklahoma State University Bachelor of Arts, Radio and Television University of O klahoma Adjunct Professor NAB, Certified Radio Marketing Consultant