ROBERT HEINZ MUELLE

The Firs, Hambledon Road * Denmead, Waterlooville, Hampshire, PO7 6PS, United Ki
ngdom
Telephone: 0044 23 9225 7881 * Email: rmdf9d0c@westpost.net
BUSINESS ANALYST * SYSTEMS ANALYST
IT professional with extensive global experience and a proven ability to analyse
business requirements and develop and deploy technical solutions. Leverages off
ice organisation expertise to accurately identify needs, design technology tools
and direct implementation. Manages complete project lifecycle, including planni
ng, communications and resource allocation. Deploys IT infrastructures across mu
ltiple sites, streamlining core business processes and improving capabilities.

Software Development Lifecycle (SDLC) * eBusiness * Application Development * Or

ganisation
Data Networks * Global Projects * Technical Solutions * Strategic Planning * Ven
dor Management
ERP * Customer Service * User Testing * System Analysis * Communications * Busin
ess Analysis
Data Migrations / Integrations * Hardware / Software Deployment * IT Support * H
ealth Care Industry
PROFESSIONAL EXPERIENCE
COVIDIEN, Germany & United Kingdom Locations * 1996-Present
Leading medical device, supplies and pharmaceuticals company with approximately
$10bn in turnover and 40k staff worldwide.
Systems Analyst IV eCommerce - EMEA (2001-Present - United Kingdom): Provide key
support for server infrastructure. Design and implement technical solutions to
facilitate transmission of messages between internal and external partners on a
global scale. Ensure unimpeded flow of data between warehouses and distribution
centres located in the US, Australia, Asia and Europe. Support trade compliance
processes. Play integral role in designing and managing projects, analysing busi
ness impact, gathering user requirements and creating statements of work. Liaise
with vendors and communicate with all stakeholders. Conduct user and system tes
ting as well as feasibility studies. Use SDLC practices to ensure quality. Work
closely with customer service teams.
Key Accomplishments:
* Played key role on team that implemented eBusiness system in Europe, establish
ing paperless invoice capabilities that cut payment time by 16 working days and
eliminated shipping costs.
* Improved customer satisfaction with launch of dispatch notes capability, which
facilitates receipt of note in customer ERP prior to delivery arrivals.
* Eliminated delivery errors and streamlined customer order entry process by des
igning a solution involving the pre-loading of thousands of addresses into GHX P
ortal.
* Created solution in conjunction with GHX to generate EDI messages from fax rec
eipts, overcoming obstacles and achieving 98% conversion rate.
* Skilfully managed technology upgrades, working closely with global teams to im
plement new tools whilst minimising disruption to users.
Network & Communications Specialist (1996-2001 - Bavaria): Managed Novell Networ
k Servers, hardware configuration and technology upgrades as well as maintenance
. Supported major merger (ARBO Medicine Technology acquisition by Kendall), inte
grating data and technology tools. Managed application server and archive for cu
stomer and supplier invoice and purchase order repository.
ROBERT HEINZ MULLE * Page 2 * rmdf9d0c@westpost.net
 Key Accomplishments:
* Managed connection infrastructure upgrade project affecting 5 buildings, using
switches and routers to implement CAT5 and TCP/IP and deployed 400+ Windows com
puters.
* Implemented AS400-based Lotus Notes system, updating email communications from
old modem connection and managing all facets of rollout, including documentatio
n.
* Proposed and implemented upgrade to notebooks for sales team, negotiating tele
communications contract and deploying ISDN/T1 connectivity for 300+ staff.
* Saved 60k per month in communications costs by deploying telecommunications sy
stem that charged all calls between offices and field representatives as local c
alls.
* Led in-house website development project, working with marketing team to gathe
r business requirements and creating award-winning Dreamweaver website within 3
weeks.
* Established WAN connection and provided support and training for local users t
o join centralised ERP system.
* Spearheaded numerous technology integrations and WAN connection projects follo
wing a series of mergers and acquisitions.
CAREER NOTE: Past job history includes an IT & Organisations Manager position at
ARBO Medicine Technology (later acquired by Kendall). Also held several prior o
rganisational leadership, customer service, production planning and purchasing p
ositions with other companies. Details are available upon request.
EDUCATION & PROFESSIONAL TRAINING
REFA Specialist in Efficient Office Organisation
REFA Association for Work Studies
National Higher Diploma in Business & Administration
South Westphalian Chamber of Industry and Commerce
Microsoft Server Implementation, Integration & Maintenance Training
Microsoft SQL Server Coursework * Situational Leadership Class
TECHNOLOGY SKILLS
Microsoft Access & Microsoft SQL Server Databases * WebMethods Integration Serve
r
Microsoft BizTalk Server * AS400 * Microsoft Platform * Navision PPS * Apple OS
X
Microsoft Office Suite * MSDN License * Macromedia Products * Dreamweaver
ERP * LAN / WAN * Joomla * Photoshop * Aperture 3
LANGUAGES
Fluent in German (mother tongue) & English; basic French & Spanish