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170 ACADEMY STREET APT B22 * JERSEY CITY, NJ 07306 * PHONE (862) 684-3801
EMAIL jme85e42@westpost.net
OBJECTIVE
New opportunity in Information Systems Support role that continues to challenge
my creativity, communication, and technical skills in a well established organiz
ation. My personal goal is to always provide exceptional customer service, and t
he best possible solutions to enhance the average users experience with end-poin
t technology.
EXPERIENCE
2010 It By Design New York, NY
Senior Desktop Support Engineer (1/10 - 11/10)
* Manage Multiple Clients as Primary On-Site Support Engineer, Ensuring Client S
atisfaction
* Serve as Point of Escalation, Consulting Level I, & Level II Support Technicia
ns
* Perform Full Network Assessments, Provide Clients with Recommendations for Lon
g-Term Solutions, and Implement Solutions with assistance from Senior System Eng
ineers
* Perform Monthly Maintenance of Managed Client's Network, Review and Ensure Hea
lth and Optimal Performance of Servers, System Backups, Managed Network Devices,
and Desktop PCs
* Responsible for Creating, Tracking, and Updating Client Service Request Ticket
s
* Ensure Network Security: Firewall Assessment (SonicWall), Spam Filtering (Syma
ntec Mail Security, Barracuda), User Permissions (Windows Domain), Anti-Virus (S
ymantec Endpoint, ESET NOD32 )
* Ensure Business Continuity by Implementing Data Backups (Symantec Backup Exec
12.0, SonicWall CDP 200) and Internet Failover Solutions (2 ISPs, SonicWall TZ20
0)
* Basic Support of Windows Small Business Sever 2003, 2008 on Dell Power Edge Ha
rdware; Exchange 2003, 2007; SonicWall TZ 170, 190, 200, and Barracuda 300 Fir
ewall Devices
* Install, Configure, and Support Client VPNs utilizing SonicWall Global VPN Sol
ution
* Full Support for Microsoft Windows XP, Vista, Windows 7, Office 2003, 2007, &
BlackBerry Devices
* Install, Configure, & Support Dell/HP Desktop PCs, Laptops, HP/Canon Network P
rinters, and Linksys, Netgear Managed Wireless Routers & Access Points
* Provide On-Site and Remote Technical Support for all Client Hardware, and Soft
ware Related Issues
EDUCATION
2007 The Chubbs Institute, Parsippany, NJ
Computer Networking & Security Program (3/06 - 3/07)
* PC-System Assembly, Upgrade, Configuration, Troubleshooting and Repair
* Computer Forensics Data Recovery Using Linux Systems
* Implementing Local Area Networks & WAN Concepts
* Network Protocols: TCP/IP, DHCP & DNS Set-Ups and Configuration
* LAN/Wireless Network Security Implementing Antivirus, Firewall, & Data Encrypt
ion
* Windows 2003 Server: Domain, Active Directory, & Group Policy Management
* Exchange 2003 Server Installation, Outlook Web Access, & POP3, IMAP Set-Up & C
onfiguration
* Linux Systems: Server Installation, Shell Scripting, Directory Permissions & U
ser Management
* Range of Training/Proficiency in Microsoft Systems (Windows 9X, 2000, XP, 2003
Server)
QUALIFICATIONS
CompTIA A+, Network + Certification