IT Management Professional

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Overview
*Self-motivated, highly skilled professional seeks to leverage extensive backgro
und in Global SAP Implementation Management, Project Management and Management C
onsulting to expand career in Global Information Technology. Highly organized an
d dedicated, thorough, and detail-oriented, creative yet analytical professional
who thrives on variety and challenges, complemented by exceptional problem-solv
ing, decision-making, and communication skills.*
Professional Summary
SAP Center of Excellence Manager managing SAP Functional and Development Teams.
SAP Release Manager for Global Steel company.
Project Manager for Global Route to Market Project at Major CPG Company.
Project Manager for Document Automation Project at major CPG company working wit
h several outside vendors from defining business requirements to project stabili
zation.
Global SAP Implementation experience including translation, time zone and cultur
al considerations.
Completed 7 SAP life cycle implementations, including global SAP implementations
.
Project Leader for ECC 6.0 Upgrade Project for large CPG company.
Full integration knowledge between different modules & technologies used in SAP
(ECC, R/3, GTS, XI, EDI, BW, CRM)
Deep functional knowledge of SD, MM and GTS. Exceptional integration knowledge w
ith PP-PI, FI, CO, CO-PA, PM, PS).
Ability to develop detailed, but manageable work breakdown structures.
SAP Implementation Manager with more than 8 years Project & Team Management Expe
rience.
Technically skilled SAP Sales and Distribution, Logistics Execution Expert with
12 years hands-on experience.
Completed 7 SAP life cycle implementations, including global SAP implementations
.
Fully proficient in ASAP, PMI and homegrown implementation methodologies. In pro
cess of acquiring PMI certification.
Experience in developing and utilizing tools and metrics needed to execute and t
rack successful projects.
Excellent verbal and written communication skills.
Excellent communication and presentation skills. Comfortable to present to all l
evels of management, including Executives.
Professional Experience (Descending Order)
Global Steel Manufacturing Company (November 2008 - Present)
SAP Center of Excellence Manager for $7bn Global Steel Manufacturer. Responsible
for $25mm in budget and continuous SAP roll-outs and enhancements
SAP Release Manager responsible for Project Management activities related to ful
l SAP Lifecycle implementations started with Initial Preparation through Go-Live
and Support.
McCormick & Co, Inc. (October 2001 - October 2008)
Manager: Order Management, Pricing, Foreign Trade & Billing Functional Team - 6
Direct reports in 3 different countries
Supply Chain Functional Team Manager - responsible for more than $5mm in busines
s projects.
Commercial Functional Team Manager for Global SAP Implementation.
Integration Manager for Condiment Plant implementations.
Sales & Distribution Project Manager for Industrial Implementation.
Go-Live Support Manager for SAP Phase I SAP Go-Live.
.
Pegasus Consulting Group (October 2000 - September 2001)
BW Reporting Team Manager.
Sales and Distribution Team Manager.
PSINet Consulting Solutions (February 1999 - September 2000)
Senior Project Manager.
KPMG Consulting - South Africa
Sales and Distribution Team Leader managing a SD team of 20 people at a SAP R/3
implementation for a major South African mining house.
Consol Glass - South Africa
Promoted to Module Manager: SD in January 1997 and stayed in that position till
I joined KPMG Management Consulting in July 1997.
Joined the SAP implementation team at Consol Glass in January 1996 on a full tim
e basis.
Joined Consol Glass in September 1992 in South Africa as an Account Executive an
d was promoted to Account Manager in December 1994.
IT Experience & Proficiency
SAP R/3 from release 2.2, 3.1, 4.0, 4.6C, 4.7, mysapERP2005 ECC 6.0, SCM 5.0, SR
M 5.0 BW 7.0, GTS 7.1, SAP Solution Manager 7.0, Netweaver 7.0, SAP XI 7.0, EDI,
IXOS Image Management, PBS Contentlink image management, PBS Archivelink, Esker
Deliveryware, Dolphin PTS
SAP SD & LE Specialist, Proficient in IM, WM, MM, Integration with FI-CO
Microsoft Office Suite - Word, Excel, Access, PowerPoint FrontPage, InfoPath, Ou
tlook, Project, Visio
Lotus Notes 6.5, Peregrine Service Center, Quicktest, Infoshuttle, HP Quality Ce
nter, Remedy Change Management Syste, ChaRM Transport Management
DETAILED EXPERIENCE
Global Steel Manufacturer, October 2008 - Present
SAP Center of Excellence Manager (April 2009 - Present)
(Director-Level Position with organization of more than 100, Budget responsibili
ty of $20mm)
Major Accomplishments:
Established and built SAP Center of Excellence organization from the ground up s
tarting with hiring a Leadership Team and building the internal teams working th
rough an interview process with internal and external candidates.
Established operating procedures, processes and internal controls to operate eff
iciently as a customer service organization.
Initial team consisted of 40% consultants - currently operating with less than 3
consultants on team and operating self-sufficiently on the functional side.
Negotiated favorable offshore development contract with reputable vendor saving
more than 25% of annual development costs.
Improved system stability which resulted in incident/defect reduction of 40% thr
ough specific projects and initiatives.
Overall Responsibilities:
Responsible for single instance Global Template and managing changes to it.
Provide level 2 production support to live SAP sites.
Deploy and support the business during each release go-live.
Continuously rollout SAP to new business units utilizing global template and doi
ng localization activities for each line of business or region.
Responsible for Performance Reviews and management of 10 direct reports, total t
eam of +-100.
Budget responsibility of $25mm per year.
Established, negotiated and developed relationship with off-site development par
tner as well as prime supplier for contractors and contract to hire resources.
Partner with the business to understand business strategy and facilitate Busines
s and IT alignment.
Continuously interact with the business already on SAP related to enhancement pr
ojects and prioritization utilizing governance structures.
Capacity planning and resource utilization
Drive and support super user program implementation
Automate regression testing activities
Drive Demand Governance with Business Process Executive group prioritizing new r
eleases and enhancements.
Develop "Core SAP" model to facilitate rapid SAP implementations with minimal de
velopment work.
Develop and implement a comprehensive business intelligence platform.
Drive continuous IT process improvements to improve efficiency and reduce costs.
Manage direct reports' development plans.
Set training goals and ensure critical knowledge gaps are addressed in organizat
ion
Work with the business to develop enterprise portal strategy.

Global Steel Manufacturer, October 2008 - Present

SAP Release Manager (November 2008 - April 2009)
Overall Responsibilities:
Responsible for Release Management activities for specific release.
Drive Release from Initial Preparation through Go-Live and Support including Des
ign Workshops, Gap Analysis, WRICEF Reviews, Blueprint sign-off, Configuration,
Development, Solution Manager Documentation, Unit Testing, Integration Testing,
User Acceptance Testing, Regression Testing and all Cutover activities.
Responsible for Stage Gate reviews and business approvals throughout the project
.
McCormick & Co, Inc., October 2001 - October 2008
Senior Process Thread Manager (July 2007 - October 2008)
Project Management Achievements:
Project Manager for major Route to Market change project. Managed global project
team to implement route to market change with full automated SAP system support
. Responsible for project from scoping to stabilization including managing budge
ts, timelines, deliverables, resources, contingency planning, security, status r
eporting and project leadership team meetings. Project went live on time and ach
ieved stabilization within a week. Less business impact than forecasted.
Project Manager for Document Automation Project (Fax to Order in SAP) using Eske
r Deliveryware and Dolphin Process Tracking System. Responsible for project from
requirements gathering through stabilization including vendor management, budge
ts, timeline, resources, risk management, metrics, project leadership team meeti
ngs. Achieved go-live on time within budget and realized higher return (85%) tha
n forecasted.
Manage Project for Global Trade Services within team. Responsibilities included
defining global business requirements, design, development and testing, resource
planning, managing business testing and post go-live support. Project went live
on time with minimal impact to the business.
Overall Responsibilities:
Manage Global Team of 6 team members spanning the Order Management, Pricing, For
eign Trade and Billing functional areas. Business systems in scope are SAP ECC,
SAP BW, SAP GTS, Dolphin PTS and Esker Deliveryware.
Responsible for direction of technology, infrastructure & architecture for speci
fic business processes related to order management, pricing, foreign trade and b
illing.
Acts as an internal business consultant by recommending strategic projects that
bring business value. Works closely with business driven steering committees to
set strategic direction.
Manage resources, individual development plans and performance appraisals.
Provides technical expertise regarding project design, implementation & support.
Evaluates user recommendations to maintain compatibility with current processe
s.
Responsible for CAAP development & management for managed projects.
Responsible for team resource utilization, including key scorecard metrics & acc
ountable for team specific metrics.
Drives efficiency, availability, responsiveness & ensures system security. Mana
ges Order Management team to support project work by developing team resource pl
anning schedules & objectives as well as mentoring/growing team members.
Provides high-quality/timely systems support in accordance to incident managemen
t procedure preserving the integrity of business processes across all sites.
Senior Manager: Customer Fulfillment (SD, MM, IM, WM, Purchasing, Planning, APO)
- June 2006 - June 2007)
Project Management Achievements:
Project Manager for upgrade from SAP R/3 4.6C to mysapERP2005 ECC 6.0. Included
assessment exercise, scoping, installation, testing, go-live and stabilization.
Project Manager for company code consolidation project working with SAP SLO offe
ring. Included detailed assessment and planning, design, testing, co-ordination
of system downtime, go-live and stabilization.
Overall Responsibilities:
Manage Global Team of 25 team members spanning the Order Management, Logistics,
Planning and Purchasing functional areas.
Responsible for direction of technology, infrastructure & architecture for speci
fic business processes.
Manage resources, individual development plans and performance appraisals.
Provides technical expertise regarding project design, implementation & support.
Evaluates user recommendations to maintain compatibility with current processe
s.
Responsible for CAAP development & management for managed projects.
Responsible for team resource utilization, including key scorecard metrics & acc
ountable for team specific metrics.
Drives efficiency, availability, responsiveness & ensures system security. Mana
ges Customer Fulfillment team to support project work by developing team resourc
e planning schedules & objectives as well as mentoring/growing team members.
Provides high-quality/timely systems support in accordance to Incident Managemen
t procedure preserving the integrity of business processes across all B2K sites.
Supports the development and team adherence to all internal processes
Manage Budget for the following:
Team Man days
Application Development Man days
Travel Budget
Budget Total = +- $5MM

Commercial Functional Team Manager (November 2004 - May 2006)

Description: Global rollout of SAP to European companies. Responsible for SAP SD
, Pricing, EDI, Merchandising, Interfaces using XI, Integration with MM, IM, WM,
FI, CO-PA, BW
Responsibilities include the following:
Strategic guidance on one instance system design
Global Template
24 X 7 Global Support
Lead and guide Merchandiser and Sales Order Management & Pricing Team in SAP Met
hodology for implementation.
Advise functional and technical teams on SAP Solutions and Designs.
Develop Project Plans & priorities to meet milestones.
Manage resources & priorities.
Manage deliverables with Global Project Manager.
Provide strategies and procedures for efficient implementation methodology.
Manage Scope within Commercial Team.
Manage Performance OGSM's, Performance Appraisals, Bonus and Merit Increase Reco
mmendations for Team.
Manage Budget for the following:
Team Man days
Application Development Man days
Travel Budget
Budget Total = +- $2MM
Integration Manager for Condiment Plant Implementations (July 2004 - October 200
4)
Description: Rollout of SAP R/3 to 2 manufacturing and distribution facilities.
Manage implementation team of 15 people to implement SAP R/3 at Condiment Plants
. Modules implemented: SD, MM, PP-PI, FI, CO, CO-PA, BW.
Overall responsibility for the planning & execution of implementation on time
Work with Scenario Leads & business to define Integration Testing Scenarios
Ensure that scenarios are executed successfully, on schedule, and that expected
results are obtained for all test cycles within the scenarios.
Track progress, results & adjust plans accordingly based on daily objectives
Meet throughout the project with the Scenario Leads and Break-Fix Leads and to r
eview status and plan next steps
Lead Project Leadership Team Meetings
Sales & Distribution Project Manager (January 2003 - June 2004)
Description: Sales and Distribution Project Manager during SAP Rollout of major
CPG company Plants. Lead Team of 5 people during implementation
Lead SD Team during Phase II Industrial Project.
Manage deliverables and milestones.
Provide strategies and procedures for efficient implementation methodology.
Provide advice on technically sound SAP solutions.
Provide advice on SAP Best Practices.
Develop Project Plan and manage resources.
Manage Performance OGSM's, Performance Appraisals, Bonus and Merit Increase Reco
mmendations for Team.
Manage issues, incidents & scope with business.
Go-Live Support Manager (June 2002 - December 2002)
Description: During initial Phase I Go-Live (+-3000 users), I was responsible fo
r developing a 24 X 7 Support Strategy to support the business. I led a team of
6 people through this process.
Develop resource plan for Go-Live Support for SAP Implementation (3000 Users).
Construct Team & Assign areas of responsibility.
Develop 24 x 7 Support Strategy.
Develop & Approve Functional Support Plan.
Develop & Approve Technical Support Plan.
Develop Strategy for Integration of Call Centers.
Develop Business Metrics for Go-Live Success.
Develop Strategy for SAP Severity 1 Incident Communication & Process.
Manage critical activities during Go-Live stabilization period.
Broker Sales Credit and Commission Process Lead (October 2001 - June 2002)
Description: Developed Design and SAP Solution using SAP Rebate functionality to
pay Broker Commissions and assign Sales Credit for different Sales Regions. Use
d SAP Rebate Processing and Value Contracts to achieve this.
Manage Project Plan for Broker Design and ensure all milestones are met.
Prototype and test SAP solutions to ensure that it meet Business Requirements.
Responsible for Design and Business sign-off for Broker process solution.
Responsible to plan and execute Unit Testing successfully.
Pegasus Consulting Group, October 2000 - September 2001
Roles include SD & BW Team Manager on a SAP, Siebel and BW implementation at a $
4billion multi-national client in the US. The client company is a household name
in the US and has been in business for 86 years. Responsibilities include the f
ollowing:
Lead global SD implementation team implementing SAP in the US, Canada and 9 Lati
n American Countries
Develop Project Plans and Milestones with Global Project Manager
Develop Strategy, Process and Templates for process workshops.

Metamor Enterprise Solutions, February 1999 to October 2000

Responsibilities included various projects for the following clients listed in r
everse chronological order:
International Garden Products (January 2000 to September 2000)
SD Project Manager on a national R/3 v4.6 implementation spanning three manufact
uring companies spread across the United States West Coast using ASAP methodolog
y.
My responsibilities included the following:
Managing and implementing the Sales and Distribution Module, Logistics Execution
Module, Security (Authorizations) and relevant Sales Information Systems.
Business Blueprint, Baseline Configuration, Final Configuration, Module Testing,
Integration Testing, Data Conversion, User training and Cut-Over management for
the SD and LE Modules.
Functionality responsible for amongst others were as follows:
Shipping solution with full Transportation Planning, Route Determination, Collec
tive Picking and Confirmation and multi-level Packing functionality.
High speed order entry driven from Item Proposals and Dynamic Product Proposals
Automatic pricing including header and item pricing, group conditions and Condit
ion exclusion.
ITT Cannon (September to December 1999)
Team lead for Helpdesk operations post go-live at ITT Cannon. Responsibilities i
nclude preparation for cutover, helpdesk preparation; call management, managemen
t reporting and managing of resources.
SD Team Leader on a Post go-live SD support project to fix problems and conduct
Business Process Re-Engineering.
Re-configured ATP functionality in a Make-to-order environment.
Allergan (February to August 1999)
Allergan is a multinational manufacturer of medical supplies. Most of their sale
s are local, but they also sell into foreign countries. They were live on Releas
e 3.1H of SAP R/3. My role at this client was to assist with complex post implem
entation issues in the following areas: Sales, Master Data Conversion and Flexib
le Planning with the Sales Information System. Continuous support with day to d
ay SD business and SAP functional support issues. Analysis of configuration and
recommend changes for upgrade to Release 4.6.
KPMG MANAGEMENT CONSULTING, July 1997 to February 1999
SD Team Leader, Samancor, South Africa (August 1998 to February 1999)
Consol Limited - SAP R/3 SD Module Manager, January 1996 - July 1998
EDUCATION
ERP Education
SAP Certified Consultant (Release 4.0B)
GTS100 GTS Overview (2007)
LO605 SD Sales (1996)
LO610 SD Shipping (1996)
LO615 SD Billing (1996)
LO620 SD Pricing (1996)
LO630 Sales Information System (1996)
Project Mgmt Education
35 Hours of Accredited PMP Training
Next Step - Achieve PMP Certification
Other Education
Leadership Training consisting of the following courses:
Applied Strategic Thinking
Day to Day Coach
Ethical and Legal Issues for Leaders
Global Leadership
Leading Teams and Virtual Teams
Myers-Briggs Type Indicator
Positive Power and Influence
Situational Leadership
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