Rozalynn "Dove" DiGiovannia

1205 Thomas St. E21

Seattle, Washington
(206) 300-3249
Beholden2Christ24.7@gmail.com

Summary
Innovative goal orientated Administrative Receptionist/Hospitality Customer Serv
ice professional with proven background in excellent customer care and over 30 y
ears of accommodating Public Relation skills. Desire fast-pace environment to pr
esent dedicated organization and excellent interpersonal skills where keen commu
nication skills are in demand. Confirmatory and responsiveness accordingly to l
ong range corporate objectives encouraging both growth and profit for all entiti
es involved. Ethical, and discreet committed to superior customer/client serv
ice: confident, poised interaction with individual of diverse backgrounds and et
hnicity. Detail-oriented resourceful, proficient in time management with the abi
lity to multitask effectively.
Admirable Qualifications
Responsible Efficient & Flexible Strengthens Team Accomplishment Outstanding Pu
blic Relationship's
Motivated & Independent "Can do" Attitude / Quick Learner Excellent P
resentation
PBX Operations Working Understanding of Mac & MS Office Voice Personality
Logistics
Professional Experience
Campus Cascade Women's Program 03/10 - Present
Volunteer: Hospitality Representative
Initiated strategic cleaning procedures designed to ensure highest possible stan
dards for others to follow while maintaining efficiency. Welcomed and assisted n
ew residents with an affirmative attitude and genuine concern.
NW Physical Therapy 08/03 - 12/03
Extern: Medical Administrative Assistant
Managed medical records, assisted with statements, interacted effectively with p
hysicians and attorneys, and performed other administrative responsibilities in
a specialty practice.
INNOLOG Innovative Logistic - Homeland Security Program Contract Employment 09/0
2 - 11/02
SASR - Strategic Airport Security Rollout, US Federal Government
Logistic Specialist -Executive Administrative Assistant
Assistant to the Executive Team Leader & Sr. Logistic Analysis contribute to met
iculous record keeping on a daily basis within the HR department and Hospitality
Help Desk, including extensive communication between various employees, shifts,
departments, and stakeholders. Focused on revising /creating forms to support a
ctivities with MSF, PSF, FSD, Airport Management.
Supervised & trained new employees in various departments, facilitated introduct
ions, and information sharing.
Enforced FSD, TSA policies, procedures & infrastructure, encouraged morale assur
ance and positive employee relation, resolved issues / concerns applying strict
guidelines.
Clarification of Acronyms:
Developed Business Relations with Transportation Security Authorities, Federal A
dministrative Authorities, Federal Security Department, Mobile & Permanent Secur
ity Screeners.
The Retail Group - A Strategic Architecture Branding & Design Firm 07/00 - 04/0
2
Administrative Receptionist
Maintained Favorable First Impression while overseeing the front office and addr
essing multiple incoming calls inquires with a professional demeanor. Establish
ed a productive and informative environment to a staff of seventy-five associate
s.
Contributed to a Team Environment by performing administrative and secretarial s
upport function for executive clientele. Coordinated and managed multiple confer
ence room request, organized meetings where intuitiveness and strict confidentia
lity was apparent.
Supported Associates travel arrangements and conference room scheduling preforme
d three-way conference calls involving long distance and international operators
.
Additional Skills & Responsibilities:
Developed business Relation with Potential Clients - Maintained Relationship wit
h Existing Clients.
Coordinated Company Gatherings & Daily Office Set-up with Fresh baked Treats, Co
ffee, etc...for Guests/Clients.

ProAir Lines - SeaTac, WA Contract Employment 01/00 - 07/00

Benefit Advocator - Executive Receptionist Commercial Airlines Corporate Headqua
rters
Co-Operated PBX System with 22 incoming line and over 300 extensions, assisted c
lient and employee's necessity while retaining confidential information with dis
cretion.
Complied with Federal, State & Local Requirements, Policies and Procedures gener
ated cancellation notices regarding former employee & COBRA elections. Processed
applicant resumes for Human Resource Department and focused on insurance entrie
s, options and payroll deductions.
Additional Skills & Responsibilities:
Ability to Make Positive Proactive Decision & Take Initiative Involving Last Min
ute Notices Without Hesitation
Adecco/ Human Resources Inc./Employco/Molly Browns/Office Team/ Temporarily Your
s 1993 - 01/00
"The Receptionist Extraordinare" Specialized Administrated Staffing & Contract E
mployment
Proficiently Welcomed Individual(s) with a Professional Attitude, Tact, Discreti
on and diplomacy
Assisted Executive Project Directors during the construction of the SAFECO Field
/ Quest Stadium - dexterously used multi-line phone system involving the use of
a two-way radio, simultaneously while adhering to detail and updating subcontra
ctor's progress reports. Scheduled appointments and maintained accurate up-to-da
te confidential vendor files.
Consistently Tracked Project Information for the preparation of corporate binder
s, reorganized, updated and implemented index page for quick reference - focal p
oint intensive database management.
Supported Executive Sales Department created spreadsheets, flyers, newsletters a
nd administrative forms. Adhered to precise contract purchasing procedures, inve
ntory control, shipping and receiving effectively prioritize assignments and acc
omplish duties with minimal supervision.
Additional Skills & Responsibilities:
Skilled in Problem Solving with Ability to Learn Quickly, Providing a Foundation
for Success in any Organization.
Well Organized with Attention to Detail and Accuracy in a High-pressured, Fast P
aced Environment.
Diplomatically Alleviated Callers Challenges in a Professional Articulate Manner
.

Education & Technical Training

Everest College Medical Administrative Assistant Diploma 12/02 - 12/03
Edmonds Community College Courses in Marketing & Retail Advertisement 01/99 - 0
9/99
Business Computer Training Institute Business Computer's & Administrations 01/9
4 - 03/95
Insurapass, School of Insurance Insurance Procedure & Laws 12/93 - 12/93
Seattle Opportunities Industrialization Center Hospitality, Travel & Tourism 11
/83 - 07/84
Seattle School of Mixology Bartending 1982
Awards
Valedictorian Honor Roll Graduate -Bryman College `03
Voted Among Top Ten Best Receptionist - Receptionist Convention `98
Certificate of Achievement Computer Application - Business Computer Training Ce
nter `95
Hospitality Travel & Tourism - Seattle Opportunity Industrialization Center `84
Youngest Foster Parent in the State of Washington `84
Community Involvement
Committed to excellence under the tutelage of Pastor Royce Shorter, Ecclesia Com
munity Church ` 09 - Present with an extensive volunteer history includes over t
wenty years of involvement in rehabilitation centers for youth, community soup k
itchens, and working with the mentally disadvantaged and less the fortunate