TERAGON CONSULTING LLC

KATHERINE M. JONES
CONFIGURATION MANAGEMENT ANALYST
Summary
Ms. Jones has over 18 years of experience in configuration management (CM), tota
l quality management (TQM), quality assurance (QA), technical writing, editing,
proofreading, publication production, requirements analysis for systems engineer
ing and technical manual development and maintenance, courseware development, an
d instructional systems design. This experience includes developing all phases o
f material for a variety of training media from initial design strategy to final
delivery for both Government and commercial clients.
Citizenship
Citizen of U.S.: Yes - DHS (CBP) full clearance granted 07/10/08
Residency
Lived in the U.S. for previous 3 three years: Yes
Education, Training, and Certification
* Diploma in programming at Computer Learning Center; Alexandria, VA, 1999 - 20
00
* Graduate Studies in Instructional Technology; Marymount University; Arlington
, VA, 1995 - 1996
* Bachelor of Arts Degree in Fine and Performing Arts; George Mason University;
Fairfax, VA, 1980 - 1984
Unrelated experience
December 2008 - February 2010
Accents Beads
Experience With OfficePro
December 2008 - April 2009
Provided stand up training in Keyboarding, Intro to the PC, and MS Office applic
ations Excel and Word
Experience With Teragon Consulting LLC
November 2000 - December 2008, September 2010 - December 2010
Supported Customs and Border Protection, as part of the Lockheed Martin team, pr
oviding technical writing and business process support for the ACE Support proje
ct.
* Provided inspection moderation and technical writing and editing for system d
esign documents in accordance with Department of Homeland Security (DHS) Customs
and Border Protection (CPB) standards
* Member of development team that produced 229 Business Cases in 17 volumes in
accordance with DHS CPB standards
* Participated in the development of 153 business rules
* Maintained business rules metrics
* Performed System Integration Testing (SIT) including running approximately 50
tests over the course of a month using Mercury Quality Center
 * Created approximately 30 problem trouble reports (PTRs) using Serena Dimensio
ns
* Validated PTR corrections
Supported Lockheed Martin Air Traffic Management (LMATM) providing project manag
ement, development and maintenance support in technical writing and training.
* "Book Boss" for Advanced Technologies and Oceanic Procedures (ATOP) proposal
* Recorded Technical Interchange Meetings (TIMs), including generating and dist
ributing meeting minutes
* Administered the En-Route Communications Gateway (ECG) System Issues Group (S
IG) process, including moderating bi-weekly CCR meetings, taking and disseminati
ng meeting minutes, incorporating changes into CCRs, submitting CCRs to CCB for
approval, maintaining the process database, metrics, publishing and disseminatin
g documents maintaining CCR archives. This included assembling documentation for
audits to ensure compliance with standards.
* Provided inspection moderation, including taking and disseminating meeting mi
nutes, proofreading, technical writing/editing, and publishing of Requirements a
nd Systems Manuals
* Performed CM, Quality Assurance (QA)/Total Quality Management (TQM) including
inspection moderation, client meeting facilitation, , taking and disseminating
meeting minutes, maintaining inspection metrics, tracking inspection changes in
the LM Inspection Tool database, and publishing tasks in MS Word and MS PowerPoi
nt for various projects including:
* Multiple phases of Advanced Technologies and Oceanic Procedures (ATOP)
* User Request Evaluation Tools/ Core Capability Limited Deployment (URET/CCLD)
* Host and Oceanic Computer System Replacement (HOCSR)
* En Route Automation Modernization (ERAM)
* NARA
* DSR
* ECG
* Created MS Word and PowerPoint templates for multi-author documents
* Created and edited PowerPoint presentations
* Provided configuration management (CM) including proofreading, technical writ
ing, editing and publishing system engineering documentation
* Validated Change Requests to system engineering requirements databases
* Maintained technical manuals for the User Request Evaluation Tools/ Core Capa
bility Limited Deployment (URET/CCLD) project. Tasks included incorporating, for
matting, proofreading, publishing, and disseminating changes to text and graphic
s in system engineering documentation
* Developed initial sections of Course Design Guide for training of field perso
nnel in the use of new system elements and interfaces to the Ocean 21 Air Traffi
c Control System
* Developed Computer-Based Instruction (CBI) for functions available through th
e Display System Replacement (DSR) Computer-Human Interface and for the Annotati
on Toolbar available to DSR users
* Provided inspection moderation, including CM, QA, technical writing/editing a
nd implementation of inspection changes to text and graphics in Unity and StarTe
am(r) engineering system database for National Archives and Records Administrati
on (NARA)
Experience With Applied Science Associates, Inc. / Analysis & Technology, Easter
n Division
August 1991 - March 1996
Developed self-paced CBT user training for the Army Supply Depot System customiz
ed computer software.
Performed initial needs assessment.
* Developed courseware (technical writing and editing)
* Performed Beta testing
* Performed CM/QA tasks including:
* Technical editing
* "Breaking" the program
* Validating branching
* Delivering finished product
Created Customer Service training manualfor the Department of Agriculture and th
e Internal Revenue Service.
* Developed training strategy
* Performed initial needs analysis
* Developed courseware
* Performed beta testing
* Published and delivered final product
Developed training Interactive Multimedia (IM) materials for Naval Psych Tech pe
rsonnel.
* Transcribed videotaped sessions with subject matter experts
* Developed training questions and branching strategies
* Provided CM/QA for training materials used to develop final product
* Performed Beta testing
* Performed QA tasks including:
* Technical editing
* "Breaking" the program
* Validating branching
Developed CerTest certification testing for Naval firefighters, emergency respon
se personnel, and civil engineers.
* Developed test questions in the following formats:
* True/False
* Multiple choice
* Multiple choice / multiple answer
* Fill in the blank
* Screen area identification
* Provided QA/TQM
* Edited the Visual Basic program
* Developed the CBT tutorial
* Developed the on-line Help function
Performed QA and editing of interactive multimedia for FAA projects including AT
C Severe Weather Systems training and FAA new employee training.
* Developed program narration
* Recorded voice-over material
* Performed QA tasks including:
* Technical editing
* "Breaking" the program
* Validating branching
Performed quality assurance and technical editing of CBT and interactive multime
dia, and developing stand-up training for customized computer software for the f
ollowing clients:
* CBI Housing and Urban Development
* Deparment of Agriculture
Technical Skills Inventory
Operating Systems: DOS, SCO UNIX, Windows
Application Programming: Access 97, C/C++ (UNIX), Oracle 7.0, Visual Basic 5.0
Application Software Use: MS Office (Word, Power Point, Excel, Access, MSN Messe
nger), Oracle 7.0, Quicken, Visio 4.0, Visual Basic 5.0, WordPerfect (DOS), Dyna
mic Object-Oriented Requirements System (DOORS), Dimensions Serena, Mercury Qual
ity Center Interleaf 6.0, StarTeam, Lotus123/Quattro.
AWARDS
* April 1995 - The Headquarters Air Force Civil Engineer Support Agency (AFCESA
) Quality Improvement Award
* August 1994 - The Potomac Chapter of the National Society for Performance and
Instruction Award for Excellence for Principles of Aseptic Technique/Mock Surge
ry Outstanding Technical-based Training Program