JENNIFER L.

MILLER
8301 Meadows Road
Warrenton, VA 20186
jmeb7ad2@westpost.net
Cell: 571.331.5387

SUMMARY

A Senior Technical Management , Project Management, and Program Specialist with

20 years of
progressive experience in software engineering, systems analysis, project manage
ment, and
technical management. Demonstrated success managing diverse teams in extremely f
ast-paced
environments. Innovative, creative, and open-minded approach resulting in succes
sful software
development bringing new products to market. Recognized for ability to create o
rder in a chaotic
environment, issue resolution and decision making. Excellent skills in breaking
down complex
problems, empowering teams in finding solutions, and developing new streamlined
processes.
Highly effective team building and coaching skills resulting in long term retent
ion of employees
despite challenging work environments. Aggressive yet flexible management strate
gy resulting in
meeting or exceeding project and corporate goals. Proficient with Microsoft Off
ice products
including Microsoft Project. Previous Secret Clearance.

FUNCTIONAL EXPERTISE
* Technical Management
* Project Management
* Program Coordination
* Corporate Communications
* Cross-functional Team Leadership
* Hiring, On-Boarding, Team
Building/Coaching
* High Level System Architecture
* Producing Business/Technical Metrics
* Systems Analysis/Requirements
* Project Planning and Scheduling
* Service Level Agreements
* Software Development Life Cycle (SDLC)
* CMMI
* Service Relationship Management
* Managing Sub-Contractors
* International Team Management
* Process Development/Improvement
* Third-Party/Partner Management
* COTS Integration
* Customer Liaison
* Documentation
* Technical Implementation of Marketing
Tests

PROFESSIONAL EXPERIENCE
Cyquent (contract), onsite with Fannie Mae, Herndon, VA April 2010 - Present
Project Manager - Service Relationship Manager
Project Manager for an effort to migrate a small end-user application to an ente
rprise-wide system. Worked
with teams to develop and document requirements, aligned project with SDLC objec
tives, created project plan
for several project phases, managed action items, risks, and all SDLC documentat
ion. Coordinated work
across several matrix teams. Additionally, served as a Service Relationship Mana
ger for the creation of
corporate standard Service Level Agreements (SLAs). Coordinated matrix resources
and gathered SLA data,
wrote SLA documents, and negotiated data delivery timings between business teams
and
operational/development teams.
* Assigned to Project Management for the project as it approached a major milest
one but was behind
schedule. Created various "what-if" scenarios for the current and future phases
of the project. Coordinated
team members and helped to focus the team on the essential elements to reach the
milestone.
* Transitioned the project to a newer, more comprehensive version of SDLC per co
rporate standards.
* Coordinated with Development, Test, Release Management, and Configuration Mana
gement groups to
form a release plan.
* Assisted the team in working through technical issues with deployment and depl
oyment planning.
* Negotiated Service Level Agreements with Development, Operations, and Business
areas for certain
applications.

Inscope Solutions (contract), onsite with S.W.I.F.T., Manassas, VA December 2008

- December
2009
Project Manager - Program Coordinator
Program coordination and management for a large corporate-critical E2E program a
nd suite of projects.
Coordination of program and project work spanned several countries in a matrix e
nvironment of technical and
business teams. Phase One of the program was completed primarily ahead of schedu
le and within budget.
* Gathered and tracked program-wide status, managed actions, issues, and risks a
t the program level, in a
very detailed format. Recommended and monitored plans to resolve actions, issues
, and risks. At the end
of the program, consolidated action items across all streams and achieved final
status on 63 action items
in 20 working days.
* Project Manager for all aspects of the E2E project, covering the program level
project work as well as
oversight for four sub-projects.
* Corporate communications included authoring several articles for the internal
(SWIFT only) and external
(customers) web sites, describing accomplishments and status of the program. Cr
eated information
session presentations, status reports, and briefings for use at all levels of th
e company from project staff
to executive management. Responsible for providing status of the program to the
technical group of
overseers (customer technical representatives).
* Conducted status meetings with stream leads, developed and presented program s
tatus materials to the
teams (including the CIO) on a regular basis.
* Created and analyzed a detailed requirements traceability matrix for program a
nd project requirements,
identified gaps, and recommended and monitored plans for addressing the gaps.

Telecommunications Systems (TCS) (contract), Arlington, VA May 2007 - October 20

08
Project Manager - IT Manager
Managed a small Information Technology team for a government contractor, working
on-site with the DoD
client agency. Developed and implemented Capability Maturity Model Integration
(CMMI) Maturity Level 2
(ML2) processes for key Software Development Life Cycle (SDLC) activities. Respo
nsible for defining and
managing special projects in addition to customer requested projects. This posit
ion was a part-time contract
position. Obtained a Secret Clearance.
* Managed software engineering activities including developing schedules, coordi
nating with vendors and
clients, guiding the team in new technical solutions and product improvements, c
onducting status
meetings and providing status reporting to TCS and government managers.
* Conceptualized implementation of new reporting and Business Intelligence capab
ilities for the existing
legacy Financial Asset Management System software (Oracle Database). Performed a
nalysis, design, and
development using Oracle Business Intelligence (Oracle BI) to prove the concept
and gained approval
for the project.
* Developed and implemented CMMI Maturity Level 2 best practices for key Softwar
e Development
Lifecycle (SDLC) activities, creating a full suite of documentation and accompli
shing client approval
and sign-off. Areas covered included Project Management, Requirements Management
, Configuration
Management, Software Development, Quality Assurance, and Measurement and Analysi
s.
* Created a Configuration Control Board (CCB), trained staff and clients, and fa
cilitated the CCB
meetings.
* Contributed to interviewing and staff selection activities.
* Proposed several new technology improvements to existing software systems as w
ell as acquisition of
new hardware, all were approved by the government client. Responsible for manag
ing special projects.
AOL, (employee) Dulles, VA 1999 - 2007
Senior Technical Manager
Successfully built and managed a team of 10 software engineers and one manager,
maintaining a high level of
retention during seven year tenure. Efficiently delivered 40 to 50 projects per
year in the mission critical area
of Member Acquisition client software application development. Participated at a
management level and
coordinated with various teams in all phases of the Software Development Lifecyc
le (SDLC) and managed
teams in the development phase of SDLC.
* Hired as Technical Manager and was promoted to Senior Technical Manager in jus
t 18 months.
* Achieved 30% gain in registration completions in the general market by creatin
g, market testing and
launching a new method for the Member Acquisition process.
* Modernized the client installer application from a single monolithic software
application, to a modular,
configurable application resulting in the ability to customize and add many feat
ures while spinning new
installers in 75% less time.
* Defined processes that resulted in reducing the AOL CD team from over 12 peopl
e to just 3 junior staff to
produce and clear new AOL CDs and reduced the lag time from clearing the applica
tions on the CD to
CD release, to hours instead of days. Created and lead a new cross-functional te
am to produce AOL CDs.
* Designed and lead the development of a technical metrics reporting platform fo
r product quality and
performance metrics, as well as business metrics, facilitating fact-based decisi
on making by executives.
* Negotiated satisfactory resolutions to frequently incompatible requirements be
tween Marketing and
Product Management teams in product development activities.
* Hired, on-boarded, and coached direct reports. Coached Project Managers, Marke
ting Managers, Quality
Assurance Engineers, Beta Coordinators, and Call Center Managers.
* Recognized for leading a team regarded as highly professional and effective.
Awarded maximum bonus
each year qualified.
* Selected by HR to professionally mentor women in engineering roles.

ARINC, Annapolis, MD 1988 - 1999

Principal Analyst / Project Manager
Provided engineering consulting services to government and commercial clients.
Performed
software development, systems analysis and project management of contracts up to
$2 million.
Utilized simulation systems, user interface development systems, database packag
es, requirements
definition systems, Microsoft Office Suite applications, Pascal, C, and Basic.
* Hired as Associate Analyst, promoted to Staff Analyst, Senior Staff Analyst, a
nd Principal
Analyst.
* Assumed responsibility for project that was six months behind schedule, quickl
y developed and
executed plan and delivered six milestones in just six months, resulting in the
recovery of the
project schedule. This project was focused on developing a protocol tester for a
new local
ground to aircraft protocol for commercial airlines.
* Proposed and executed a new approach for a locomotive device user interface de
sign, resulting
in a new industry standard approved and used by major US railroads.
* Created computer simulations of designs and presented the simulations to trans
portation
industry committees, enabling realistic visual impressions of the design and fac
ilitating decision
making for the committee.
* Assisted transportation industry experts with data analysis by building databa
ses, queries, and
reports, contributing to major technology decisions for the railroad and mass tr
ansit industries.
* Designed requirements, as part of a team, for an Automated Train Control Syste
m that became
the basis for industry standards and major railroad implementations of train con
trol systems,
including high speed systems. This train control system was a message-based syst
em and our
work included defining the messages and message contents.

EDUCATION
BS, Rehabilitation, College of Education, University of Arizona, Tucson, AZ
AA, Computer Information Systems, Magna cum Laude, Anne Arundel Community Colleg
e, Annapolis, MD
Computer Programming Certificate, Anne Arundel Community College, Annapolis, MD
Additional coursework in Physics and Chemistry, Honors List