Rita Cunningham

886 N Cofco Center Court Unit 1140 Phoenix, Arizona 85008

(H) 602.273.9047 (M) 773.787-8109
PROFILE
Seasoned and highly versatile Information Technology professional specializing i
n Quality Assurance and Project Management, with the ability to bridge technolog
y and business goals into productive solutions on time and within budget. Profic
ient in developing and implementing process and structure, working as a liaison
between Technology and Client End Users. Motivational Team leader of cross-funct
ional teams. Skilled in full life-cycle product development, process improvement
, and quality control. Able to adapt quickly to emerging technologies. Additiona
l strengths include:
* Agile and Scrum
Process Methodology * Budgeting & Planning * Team Building * Training
& Development
* IT Client Liaison * Change Management * Quality Assurance * Process
Analysis & Redesign
* Medical Billing * Project Lifecycle (SDLC) Methodology * Mentoring * Im
plementing Process
PROFESSIONAL EXPERIENCE

CCC INFORMATION SERVICES, Chicago, Illinois 1999 - 2010

IT solutions provider focused on integrated claims management, software solution
s, analytical tools, and data warehouse.
Quality Assurance Manager/Project Manager Quality Assurance 2007-2010
Managed IT Development projects to evaluate and ensure functionality and end Cli
ent Usability. Managed all aspects of the Project Lifecycle with an emphasis on
Quality Assurance. Ensured QA Assurance resources were allocated as efficiently
as possible and that Quality Assurance Resources stayed on track and on budget.
Made sure Project(s) were in compliance with best practices as defined by Capabi
lity Maturity Model Integration (CMMI). Teamed with Technology and Product Manag
ement to improve processes. Educated Project Teams in SDLC methodologies. Coordi
nated upgrades for project applications. Documented, tracked, and reported organ
izational performance excellence within Quality Assurance using various methods,
metrics, and reports to be utilized by Senior Management and Technology Departm
ent. Major responsibilities included Business Intelligence, Data Warehousing, Ma
inframe, Web, and Interface Applications.
Received two CCC Above and Beyond Awards for identifying and satisfying require
ments for program management methodology and processes; developed the process an
d supporting templates.
Ensured Project Teams understood and adhered to best practices that were establ
ished by Project Office and followed the SDLC standards as dictated by Technolog
y Division.
Received continuous praise from Project Managers, Business Systems Analyst, and
Peers for ensuring new functionality was implemented into production environmen
t without any critical or major defects, which resulted in client satisfaction,
cost savings, and application rework.
Participated and Facilitated Quality Focus Groups and Project Management Best P
ractices Forums
Manager Quality Assurance, 2001-2007
Managed a staff of up to twenty-one Quality Assurance Analysts. Worked with Appl
ication Developers, BSAs and members of Project Teams to develop new application
s and migrate existing applications over to new platforms such as Web Based, Vit
eria, Weblogic, and Oracle. Simultaneously managed all the resourcing, budget an
d testing for all projects assigned for every aspect of the Project Lifecycle. R
eported to the Director of Quality Assurance and interacted with Senior Manageme
nt Team and Executive Management Team. Responsible for the overall Quality of th
e Applications from beginning through production environment. Approved use cases
and design specifications for new systems and upgrades. Produced project plans,
test approaches, requirements, and detailed test scripts. Mentored QA Analysts,
Managed Risks, Defects, Change Requests, and QA acceptance.
Teamed with BSAs and developers on the first AGILE initiative in creating new w
eb based application, successfully meeting the immediate need of key customers.
Researched time spent on repetitive testing to identify applicable QA resource
capacity needs for projects.
Revealed gaps in Use Cases and Design Specifications, which allowed corrections
prior to the release of products.
Assisted with Design and Implementation of Standardized Test Case Design, Test
Approach Memos and Quality Assurance Acceptance Criteria, which reduced manual t
esting efforts by ten percent.
Assisted with the Development and Implementation of Automation Process which
reduced manual testing efforts by thirty percent
Selected as a member of CCCs Project Management Team which identified new proce
sses and efficiencies thereby reducing the Project Lifecycle by five percent
Participated in hiring for Quality Assurance, Business Systems Analyst and Load
Test Co-Coordinator
Lead QA Team in CCCs first Agile Development Application conversion of Legacy
Mainframe Application
Senior Quality Assurance Analyst, 1999-2001
Created with developers, the integration tests scenarios and data setup, which
caught defects early in the life cycle, reducing critical defects introduced int
o Production Environment by fifth teen percent.
Led QA teams in executing major releases accurately and on time, allowing key c
ustomers to verify functionality prior to the general production release.
Identified as the Subject Matter Expert by members of Technology, to investigat
e issues, understand data structure, and test initiatives, resulting in a promot
ion to QA Manager.
ADVOCATE HEALTHCARE, Oak Brook, Illinois 1992 - 1999
Largest fully integrated health care delivery system in metropolitan Chicago.
Senior Business Consultant 1996 - 1998
Senior Quality Assurance Analyst & Help Desk Manager 1992-1995
Managed IT initiatives and support for multiple facilities. Supervised Data Cent
er with five direct reports. Determined with department managers the yearly IT b
udget. Selected hardware and software and documented those requirements. Communi
cated customer requirements to technology resources, and implemented resolutions
. Worked with offsite Clinics and Physicians to determine hardware and software
needs. Worked with Physicians offices to identify best and most efficient softwa
re applications necessary to facilitate day-to-day business practices.
Business Analyst / Project Manager /Manager Help Desk Support Services
Manage project implementations and upgrades for applications and data storage. D
etermine and translate user requirements into Use Case and Design specifications
. Document business processes, create workflow diagrams, data model, and data fl
ow diagrams. Evaluate contracts and Request for Proposals (RFP). Coordinate test
ing and support systems.
Implemented report request process to provide clear requirements to the data an
alyst and meet the report needs of customers.
Manage large project to migrate current case management and claims processing s
ystem to a new application while identifying business requirements and workflows
, creating use cases, and data model for interfaces.
Developed and implemented processes for Data Center archival of documentation,
data storage, downtime practices and security
Developed and implemented a disaster recovery process for critical data center
backups and documentation
Implemented backup and recovery process for data center operations
Attained a 100% score from Joint Commission on Accreditation of Healthcare Orga
nizations (JCAHO) for IT Review.
Simultaneously managed small to large projects at multiple locations on time an
d within budget.
Received accolades from Executive Team for stepping in as Disaster Coordinator
for executing escalation efforts and communicating status every four hours durin
g a 48-hour unscheduled system outage at Hospital.
Implemented with Engineers, standard systems configurations, reducing new hardw
are costs

EDUCATION
Penn Valley Community College
Kansas City, MO.
Major: Criminal Justice (1974-1976)
CERTIFICATIONS
Advanced Project Management, Project Mentors, 8/99
Formal Inspection Workshop, Group Atlantic Inc. 6/98
Software Testing and Quality Assurance, Data Tech Institute, 12/98
System Testing and Quality Assurance Techniques, 5/99
Effective Methods of Systems Testing, QAI, 12/90
Software Inspection Workshop, Group Atlantic Inc. - 5/99
Certification in Project Management-Project Knowledge Corporation, Evansto
n Illinois 4/04
Quality Assurance Certification 10/07
TECHNICAL SKILLS
Oracle * SQL * Microsoft Office Suites * MS Project Office
* Primavera * Rational Suite
Crystal Report Writer * LAN/WAN * Java * Unix * Weblogic * JCL * COBOL
* Visual Basic *MicroStrategy* ETL (Extraction, Transformation, Loading)* Redbr
ick*Viteria* Webservices*