Career Objective

To work within a professional environment where I can provide my expertise in de

signing and developing learner-centric training and educational products that le
ad to professional growth for the learner and impact the business' growth.
Design Skills
* Instructional Design
* eLearning Design
* Adult Educational Theory
* ADDIE Model
* Training Analysis (Job, Needs, Task & Gap Analysis)
* Technical Writing
* Business Communications
* Training Delivery
Technical Skills
* Expert User of Microsoft Word, PowerPoint, Vision, Excel, Visio
* Microsoft Project, Publisher, Access
* Saba Publisher, Lectora
* TechSmith: SnagIt, SnagIt Studio (versions 7 & 8)
* Adobe: Dreamweaver, Captivate
* Adobe Acrobat Professional
* Information Mapping
PNC FINANCIAL SERVICES GROUP, Lead Instructional Designer * 2009 to Present
Serve as a lead designer and project manager on projects affecting over 55,000 e
mployees across all lines of business. Improve employee performance to support b
usiness objectives through the design and development of a variety of instructio
nal products. Mentor and coach team members unfamiliar with instructional design
and the PNC Instructional System Design (ISD) process.
Major Accomplishments:
* Created consumer product web-based training deliverables for converting 20,000
National City employees.
* Developed consumer product reinforcement training for multiple audiences.
* Designed a creative, blended on-boarding program for Bank Operations' new hire
employees.
* Led project team to formalize instructional design process used within PNC Uni
versity.
* Programmed updates to existing web-based learning modules using Saba Publisher
.
NATIONAL CITY BANK (now PNC), Various Instructional Design Positions * 1993 to 2
009
Served as a lead designer and project manager for over 13,000 retail banking emp
loyees. Produced training using a variety of delivery methods. Served as mento
r and coach team members unfamiliar with instructional design and National City'
s processes.
Major Accomplishments:
* Contributed to the overall design and functionality of Electronic Performance
Support System (EPSS) for operating system used in over 1,400 branches and 4 cal
l centers which reduced help desk calls by approximately 10%.
* Created training to introduce the points from National City program for audien
ces within three line of business.
* Designed training to introduce the new Health Savings Account product.
* Created and maintained consumer product and regulatory courses used for four n
ew hire curriculums.
* Designed and developed consumer product training for six bank integrations.
* Designed and maintained new hire program for the Branch Platform audience.
* Led the design and development of the online help system to support the ACCESS
system for Direct Banking using the mainframe program, Preference.
Education & Training
* B.A, Business Administration, Mount Vernon Nazarene University, Mt. Vernon, OH
* Instructional Design - numerous workshops within core discipline; including Un
iversity of Phoenix, Langevin, Dublin Consulting
Past Affiliations
* American Society for Training and Development
* International Society for Performance and Instruction