SHERRY GRAY

2995 Greyhawk Lane Home: 678-513-8062

Cumming, Georgia 30040 Cell: 770-853-1873
sg7facbc@westpost.net

DATA ANALYST
Trend Analysis * Problem Resolution * Control Monitoring * Telecommu
nications Industry
Quality Assurance * System Conversions * Subject Matter Expert * Bil
ling Accuracy
Project Management * Process & Procedures * Regulatory Compliance
Successful Data Analysis Professional with 21 years in the Telecommunications in
dustry with extensive knowledge of wireless switch, rating and billing exception
problem-solving skills. Fast-learner whose ability to identify trends involving
billing issues and whose ability to recommend effective resolution has contribu
ted to recovery and avoidance of millions of dollars in lost revenues. Proven or
ganization and project management skills, capable of working on multiple assignm
ents under pressure with strong attention to detail.

PROFESSIONAL EXPERIENCE:
VERIZON WIRELESS Alpharetta, Georgia
Senior Analyst - Usage Processing, Revenue Assurance 2000 to 2009
Reviewed and analyzed un-ratable and un-billable call detail records in assigned
geographic area (Florida since 2004) to determine source of error, patterns, or
trends. Identified reasons for errors (missing cell site, incomplete/missing ph
one or ID numbers among 250 other potential problem categories), corrected billi
ng details, and processed in a timely manner. Maintained a consistently high acc
uracy rate for functions defined as high control processes by Sarbanes-Oxley. Or
ganized workload to address highest volume of common errors first; worked on mul
tiple assignments simultaneously. Partnered with Network and Marketing groups to
ensure customer service offerings would accurately rate and bill the product as
advertised. Trained new employees.
* Maintained highly respected record for resolving 99.99% of all assigned errors
; implemented corrective measures utilizing detailed data gathering and statisti
cal analysis to call records.
* Balanced and trended daily call record process with attention to variances of
key call components, notified management of trends; recognized for reporting man
y revenue impacting issues, resulting in error trend detection and correction.
* Considered Senior Member of department of 3-6 Senior Analysts/Analysts; functi
oned as Subject Matter Expert resolving unusual error trends and difficult issue
s; project experience included:
- assessing new products or enhancements - identified required resources and dev
eloped pre- and post-implementation plans
- developing and documenting project plans and milestones
- creating manual and automated test call scripts
- compiling and auditing critical reference data requirements
- participating on multiple billing system conversions, property transitions and
user acceptance testing for billing system enhancement releases.
* Traveled within assigned geographic area when statistical anomalies occurred,
requiring inspections and reviews to insure reporting accuracy.
* Participated in installation and support of over 20 new switches (Florida, Tex
as and Alabama); tested and verified accuracy and dependability of relayed infor
mation; provided significant support to Network and IT groups.

Please turn to page two . . .

Sherry Gray A Resume of Qualifications page two

PROFESSIONAL EXPERIENCE:
Senior Analyst - Usage Processing, Revenue Assurance (continued)
* Participated in integration between GTE and Verizon billing groups (post-merge
r); identified processing problems and systems issues.
* Validated all switch/usage processing tables from both a maintenance and an au
dit perspective; approved all new or modified switch and usage processing tables
.
GTE WIRELESS (1991 to 2000) (Acquired by Verizon in 2000) Atlanta, Georgia
Team Lead - Rating/Billing 1997 to 2000
Managed daily operations of Rating and Bill Preparation processes to ensure job
schedules were met. Supervised team of 5 Rating Analysts. Provided reporting of
status and issues to upper management and team members.
* Interfaced with switch, roaming and customer care groups to produce accurate a
nd timely customer call processing.
* Participated in planning and implementation of multiple billing system convers
ions; recognized with Team Achievement Award for contributions to CIS Billing Co
nversions
Coordinator - National Accounts Support 1995 to 1997
Provided daily support and development of assigned Fortune 500 National Accounts
, participating in nationwide wireless program. Established and monitored indivi
dual companies' accounts billing requirements, providing consolidated monthly in
voice and/or management report.
Coordinator-Production Control 1993 to 1995
Assistant-Payment Processing-Finance 1991 to 1993
CONTEL MATERIAL MANAGEMENT COMPANY (Acquired by GTE in 1991) Atlanta, Georgia
Purchasing Expediter 1988 to 1991
COMPUTER SKILLS:
* Proficiencies: Microsoft Outlook, Access, Excel, Word and PowerPoint
* Working Knowledge: Oracle and SQL

References Available Upon Request.