CREDIT SERVICES, CONSUMER LOAN UNDERWRITER

FINANCIAL ADVISOR, CORPORATE TRAINER

Proven credit services executive with 20+ years experience in consumer credit an
alysis, tele-mortgaging management, and loan delinquency eradication. Unmatched
in loan specialist training and new business generation.

Consumer Credit * Mortgage & Consumer Loan Underwriter * Loan Training Specialis
t *
Tele-Mortgaging * New Business Generation * Business Development
Business Planning * Collections * Debt Management * Financial Counseling Service
s
Customer Care Management * Delinquency Eradication Services

PROFESSIONAL EXPERIENCE
HARRIS BANK - Buffalo Grove, Illinois December 2008 to Present
Customer Service Professional III
Provided telephone response to customer inquiries and concerns regarding a wide
range of Bank products and services. Resolved customer questions by offering co
nsultative services and demonstrating strong problem-solving expertise. Cross-s
old additional products where appropriate, generating new business; and support
service / marketing / sales campaigns
WELLS FARGO - Lake Mary, Florida 2007
A diversified, global financial services company considered world's fifth larges
t bank by assets.
Consumer Loan Underwriter
Reviewed, analyzed, and approved online automobile loans. Performed valuation a
ctivities, assisted with loan negotiations, and gathered client information for
credit reviews. Liaised with auto dealerships to counter loan offers submitted
by other banks.
* Reviewed an average of 60 loan applications per day.
ORANGE COUNTY REGIONAL HISTORY CENTER - Orlando, Florida 2002 to 2006
A state-of-the-art museum with emphasis on Floridian multiculturalism.
Managing Artistic Director
Directed day-to-day operations of the History Education Theatre program. Coordi
nated/managed all regular, special event, and state- and county-fund theatre pre
sentations. Developed theatre programs and events. Penned all scripts and autho
red actor performance reviews/evaluations. Performed all payroll accounting for
actors and directed all hiring for History Theatre program.
* Improved overall quality of museum's presentations.
* Tripled sales of the History Theatre by reorganizing/reshaping museum's theatr
e program.
* Secured grant money for public schools selecting the History Theatre for off-s
ite financial allocations.
* Recruited to assist in developing the center's Education department following
success of the History Theatre.
JAMES D. BRUNER - Page 2

SUNTRUST BANK OF CENTRAL FLORIDA - Orlando, Florida 1997 to 2001

American bank holding company. Operates 1,700 branches in the southern U.S.
Consumer Loan Underwriter
Developed new business opportunities by liaising with home improvement professio
nals, residential mortgage lenders, and brokers. Coordinated all loan-processin
g documentation. Charged with generating home equity, home improvement, and sma
ll business loans.
* Promoted twice in four years due to job performance excellence.
* Promoted to specially designed position to coordinate Tele-Mortgage department
.
* Awarded esteemed Retail Loan Underwriter position in main office.
* Earned #1 Sales Rep award three times as Consumer Loan Officer, and once as Cr
edit Life Sales Rep.
* Achieved 150% of target goal within 1 year.
THE DRIVER'S SEAT - Orlando, Florida 1993 to 2006
Financial services/consultation firm.
Consumer Credit Consultant
Performed independent financial advisement services for consumer clientele. Dra
fted individualized debt management reports. Conducted one-on-one financial cou
nseling services for debt consolidation, credit re-establishment, and credit cre
ation. Offered guidance in automobile financing.
* Grew client base by 30-60 customers each year over 11 years.
SOUTHEAST BANK, N.A. - Orlando, Florida 1989 to 1992
Now-defunct subsidiary of Southeast Banking Corporation.
Consumer Loan Area Manager
Directed consumer loan portfolio for 13 Orlando-area branches. Coordinated trai
ning, sales, underwriting, development of consumer loan specialists in each bran
ch. Charged with delinquent loan eradication, charge-offs, and credit decision
override activities. Ensured policy adherence in 13 branch-territory.
* Authored all training modules and conducted statewide loan specialist training
.
* Appointed to the Underwriting/Override Committee, an honor usually reserved fo
r senior consumer loan administrators.
* Maintained less than .5% loan loss and less than or equal to 5% delinquency lo
an rate.
* Promoted to AVP after 1 year due to job performance excellence.
ADDITIONAL EXPERIENCE
THE FIRST F.A. - Orlando, Florida
Collections Manager, Consumer Loan Underwriter
TRUST COMPANY BANK - Atlanta, Georgia
Senior Loan Collector/Trainer
EDUCATION/TRAINING
GEORGIA STATE UNIVERSITY - Atlanta, Georgia
Master of Arts Coursework in Education
EUREKA COLLEGE - Eureka, Illinois
Bachelor of Arts in Speech & Theatre
NORTH CAROLINA STATE UNIVERSITY - Raleigh, North Carolina
Arts Management Certification