BRIAN A.

LAU
2208 Wake Forest St.
Virginia Beach, VA 23451
(757) 222-7643
bledd4b2@westpost.net

HIGHLIGHTS OF QUALIFICATIONS
* Outstanding mentoring and supervisory qualifications in customer service relat
ed fields.
* Accountable for corporate operations in excess of $30 million dollars annually
with a strong analytical ability to create, review, and comprehend financial st
atements and budgets.
* Exceptional time management, organizational, and problem solving skills.
* Project Management: Expert knowledge in the strategic planning and execution o
f corporate construction and expansion leading fourteen unit openings.
* Exceptional skills in the recruitment, development, implementation of training
, and incentive programs promoting company growth, increased profits, and employ
ee retention.
* Received awards and personal recognition for establishing and maintaining the
highest guest satisfaction scores and company retention rates.
* Specialist in troubleshooting operational and financial deficiencies leading s
everal successful unit turnarounds.

PROFESSIONAL EXPERIENCE
Business Administrator; Church Point Manor, LLC. ,Virginia Beach, VA (2008
- Present)
* Marketing Manager: Directly responsible for the coordination and control of ma
rketing for Church Point Manor and The Cellars restaurant.
* Operations Manager: Duties included recruitment, supervision, and review of em
ployees and implementing training program for new hires. Created employee handbo
ok and operations manual.
* Financial Manager: Responsible for creation and implementation of CPM budget a
nd profit and loss statements. Built budget models that accurately projected ann
ual profit margin increases.
District Manager; Guest House Inc., Norfolk, VA (2006 - 2008)
* Multi-Unit Manager: Virginia and Colorado Savannah Extended Stay Hotels. Respo
nsible for the establishment and supervision of operational tempo and corporate
standards ensuring general managers execute corporate directives and initiatives
efficiently while maintaining allowable revenue/expenditure balance.
* Project Manager: Directed the planning and execution of construction for new u
nits in Colorado resulting in the expansion of the managerial workforce and exte
nding the brand name into a new market.
* Developed and distributed new employee training and incentive programs that we
re incorporated into field operations resulting in a significant increase of occ
upancy generating $460,000.00 in additional profits.
* Program Management: Produced and facilitated a unique customer feedback progra
m that achieved a 100% result in addressing client concerns in a professional, t
imely and confidential manner resulting in guest complaints being reduced by 65%
.
District Manager; Restaurants-America, Virginia Beach, VA (2006 -
2006)
* Manager: Directly responsible for the development and application of marketing
techniques establishing the highest level of community confidence for the compa
ny brand name.
* Exceeded all sales and service goals while maintaining budget guidelines direc
tly resulting in a sales increase of 8.75% with a specific focus on LSM.
* Discovered and drafted future business opportunities by restructuring the curr
ent sales system and eliminating operational deficiencies resulting in increased
unit production and reduction of expenditures and waste.
* Handled vendor contracts that produced a 13.7 percent decrease in costs while
maintaining the highest level of consumer satisfaction.
General Manager/Managing Partner; Zenzations Inc., Raleigh NC (2004 - 20
06)
* Directly responsible for the coordination and opening of Johnny Carino's resta
urant concept in the Raleigh, Charlotte, and Tidewater areas.
* Team Leader: Created an exclusive variety of training and operating modules fo
r individual restaurant managers specifically designed to maximize company profi
ts.
* Developed corporate teamwork and understanding by focusing on marketing concep
ts, financial principles, model business strategy, recruiting, hiring, and custo
mer satisfaction.
Regional Manager; Damon's International, Alexandria, VA (2001 -
2004)
* Manager: Solely responsible for organization and establishment of Damon's Cor
porate Store Richmond VA. Senior member of the company's expansion team opening
seven additional corporate stores.
* Mentored and Coached General Managers and ensured that operations tempo, profe
ssionalism, and production exceeded corporate estimates and goals.
* Personally recognized for exceeding company estimates in financial targets, co
nsumer satisfaction, and employee retention which led to promotion. (Highest GSI
2002 & 2003)
* Implemented safety awareness program that reduced job related accidents and sa
ved over $68,000 in workers compensation costs during 2003.

EDUCATION
* University of Toledo, Business Administration
* Stautzenberger College, Real Estate