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FRANER
4104 Springboro Road
Lebanon, Ohio 45036
(937) 307-5167
cfraner@yahoo.com
Objective:
To obtain a position where I can excel in utilizing my wide range of experience,
abilities, and skills while giving my best to an employer.
Profile:
* A dedicated and accomplished information technology professional with a strong
background in software, data application services, database administration, com
puter operations, production scheduling, programming and troubleshooting.
* Established capabilities in customer service in mortgage lending and accountin
g. Identifies avenues for enhancements and implements system improvements, yiel
ding significant cost savings.
* Able to meet business and exceed objectives with minimal supervision.
* Work effectively on teams in a collaborative work environment.
Experience:
Macy's - Miamisburg, OH April 2009 to Current
Sales Beauty Consultant/Make-up Artist, Shiseido
* Won "Service Excellence Award" for instrumental role in driving record-high sa
les increases, propelling cosmetic line with a year-to-date in sales increase of
35%.
* Recognized for ability to quickly establish rapport with customers, up-sell pr
oducts and build a loyal clientele.
* Work closely with clients to identify their needs and provide skin-care soluti
ons.
* Organize ongoing "successful" events to help drive sales.
Energy Marketing Service - Dayton, Ohio February 2008 to December 2009
Sales Representative
* Selling Fiber Optic service to customers for AT&T.
National City Mortgage - Dayton, OH April 1998 - July 2007
Business Analyst
Contributed to Empower's 50 set ups and updated support manual. Worked closely
with testers and production to resolve issues. Added test loans to Empower, val
idating correct set ups. Worked directly with business units and developers to
determine system's functions as well as load data into correct fields.
* Input IQR business rules into Empower Expression Builder.
* Uploaded zip codes into Empower using SQL Developer and Aqua Data St
udio.
* Introduced Empower 1.0 and 1.1.
* Maintained program through primary contact with UAT support, attending daily d
efect meetings, validating 252 set ups and sustaining setups through development
/analysis of Empower Security.
* Coordinated weekend schedule update with set ups team.
* Oversaw benefit to correspondent lending, identifying deficiencies in LOS syst
em and Empower 1.0.