2413 Ridgely Street

Baltimore, MD. 21230 443-653-0728

ktf0b0d8@westpost.net
Kevin Taylor
Objective To attain a challenging position that allows me to utilize my administ
rative and managerial skills as well as share my knowledge of efficiency through
technology.
Education
Morgan State University Baltimore, MD
Ashford University Clinton, Iowa
* Bachelors in Organizational Management
* Currently pursuing a Masters in Business Administration with a concentration i
n Project Management - Graduation Date is 3/26/2011

Experience Apr. 2005 - Present Day BCOCSE (PSI) Baltimore, MD

Child Support/Macro Team Supervisor
* Managed the Technology
* Manage the Document Management Team which consists of a group of 10 individual
s.
* Ensure all file requests are processed daily and consistently.
* Ensure all necessary faxes, documents and folders are imaged and filed correct
ly.
* Ensure that all incoming and outgoing mail is logged, imaged and delivered to
the correct location.
* Ensure that team's work performance and work habit issues are addressed consis
tently and in a timely manner.

Nov. 2002 - Feb. 2005 MBNA America(now Bank of America) Hunt Valley, MD
Account Specialist/Customer Service Representative
* Called potential and current customers to offer various promotions.
* Received incoming calls from customers requesting a resolution to various acco
unt issues.

Feb. 2001 - Aug. 2002 Southern Wired Up Arundel Mills, Hanover, MD

Sales Representative
* Responsible for daily operations at mall kiosk.
* Opening & closing the kiosk
* Tracking inventory
* Customer Service
* On-Site Sales

Dec. 1999 - Feb. 2001 Bertucci's Brick Oven Pizzeria Baltimore, MD

Supervisor/Server
* Supervised 5-6 employees during certain shifts.
* Cashiered and managed carry-out.
* Hosted, served, cooked, and did food preparation.

Summary of Qualifications I expect that several of my strengths will be very use

ful, such as paying attention to detail as well as my ability to listen and anal
yze situations in order to solve problems effectively. My document management ex
perience will serve me well in the file maintenance and inventory control area.
Employee recruitment was my top priority when selecting candidates to assist us
in various projects. Efficiency through technology is one of my specialties also
, as I use macros to complete repetitive tasks. I've saved my current organizati
on thousands of dollars by implementing macros, which automate tasks in several
departments throughout the organization.