Kurt W.

Nigbor
5526 Quarry Hill Drive
Fitchburg, WI 53711
(608) 577-2086
knf29e34@westpost.net (e-mail)

PROFILE
Professional, dedicated, and hard-working individual with extensive experience
in corporate communications, technical writing, customer service, and sales.

WORK HISTORY
August 1991-Present
Communications Specialist
Wisconsin Education Association (WEA) Insurance Trust
Madison, WI
* Identify and prioritize corporate communication needs to facilitate communicat
ion with school districts, union negotiators, members, employees, retirees, and
other relevant audiences.
* Assist in the planning, development, production, and distribution of communica
tions and marketing materials describing the products and services offered by th
e Trust.
* Work with corporate staff to determine communication content and appropriate m
ethods of communication to include print and Web site publishing.
* Provide assistance and guidance to corporate staff in the development and edit
ing of written communication.
* Develop and communicate corporate communication standards which advance and su
pport company objectives.
* Develop communication materials using various desktop publishing software (e.g
., QuarkXpress, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acroba
t).
* Responsible for creating and developing newsletters for a variety of diverse a
udiences.
* Create, maintain, edit, and review corporate Web site documents at weatrust.co
m.

September 1998-February 2004

Call Marketing Representative (part-time, evenings)
Credit Union National Association (CUNA) Credit Union
Madison, WI
* Initiated telephone calls to credit union members for specified credit union p
roducts and services.
* Suggested lending, deposit, and other appropriate financial products and servi
ces to members based on their individual needs.
* Identified cross-selling opportunities for financial products and services thr
ough credit union marketing efforts.
* Conducted telephone surveys on new and existing products, service delivery, an
d other areas where the credit union sought information.
* Followed proper loan and savings disclosures and/or document procedures to com
ply with state and federal regulations.
* Met individual and corporate sales goals.

February 1987-August 1991

Senior Documentation Specialist/
Account Representative
Credit Union National Association (CUNA), Inc.
Madison, WI
* Developed, wrote, and updated technical training and computer system manuals p
ertaining to credit union credit card programs.
* Identified communication goals, developed marketing strategies, and recommende
d methods for the communication of information to credit unions.
* Aided in the execution of marketing and communication plans to help promote cr
edit union credit card programs.
* Wrote copy, edited, researched, and determined layout of monthly marketing new
sletters.
* Supervised a team of five documentation specialists.
* Consulted with vendors as needed to produce communication materials for inform
ational purposes.
* Answered both credit union and credit union member calls within a call center
environment relating to credit card accounts.
* Responded to and attempted to resolve member complaints and inquiries regardin
g their credit union credit card accounts.

March 1984-November 1993

Claims Representative (part-time, evenings)
Wisconsin Physicians Service (WPS) Insurance Company, Madison, WI
* Received and responded to both written and telephone inquiries from beneficiar
ies, health care providers, and agents of insurance companies concerning health
insurance benefits and problems in claims filing or adjudication.
* Applied appropriate provisions of federal regulations to make determinations o
n eligibility and benefits.
* Obtained and analyzed claims data.

August 1983-August 1985

Health Benefits Advisor
Veterans Administration Hospital
Madison, WI
* Determined legal entitlement to hospitalization and other health benefits for
veterans and their families.
* Assisted veterans in obtaining health care via their governmental benefits.
* Collected and recorded pertinent medical data via interviews with veterans and
family members.
* Attended and participated in health fairs and public speaking engagements with
various veterans groups.
* Applied appropriate provisions of VA and other applicable federal regulations
to make determinations on eligibility and benefits.

July 1975-July 1979

Administrative Assistant
United States Navy
* Responsible for developing technical training manuals.
* Aided in the production and editing of audiovisual materials for training purp
oses.
* Drafted official correspondence.
* Served as departmental administrative liaison.
* Supervised junior personnel.
EDUCATION
1979-1983
Bachelor of Arts, Communications
University of Wisconsin-Madison

SKILLS
* Proficiency in using PC word processing and Windows software applications
* Outstanding customer service and research skills
* Knowledge of various desktop publishing applications (e.g., QuarkXpress, Adobe
InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat)
* Basic HTML knowledge
* Proven ability to effectively communicate information to a variety of publics
* Enjoy detailed work
* Self-motivated to learn a variety of skills in a new environment

REFERENCES
Available on request