4419 Lydias Drive Williamsburg, VA 23188 (757) 229-7632 kbf3bbde@westpost.net
PROFILE Licensed Pharmacist offering 5 years of successful clinical and administrative e xperience in dynamic pharmacy settings and an unwavering commitment to providing superior levels of c ustomer service and making a positive difference in the lives of others. Proven ability to launch ne w programs and services that generate additional revenues within highly competitive markets. Constantly striv e to achieve professional growth, improve pharmacy operations, and control costs. Dedicated team player re cognized by peers as a valuable clinical resource and trusted mentor who instills a deep sense of pride and enthusiasm among staff. Polished communicator who builds rapport easily with team members and a diverse patient population. * Project & Program Management * Customer Service & Relations * Strategic Planni ng * Cost Control / Containment * Performance & Process Improvement * Clinical Prac tice Standards * Patient Education & Consulting * Team Leadership & Motivation * Best Practices * Quality Control / Assurance * Inventory Control / Management * Community Relat ions * Regulatory Compliance * Electronic Medical Records (EMRs) * Microsoft Office EDUCATION, LICENSURE & CERTIFICATION Virginia Commonwealth University School of Pharmacy, Richmond, VA 2005 Doctor of Pharmacy Christopher Newport University, Newport News, VA 2001 B.S., Biology Registered Pharmacist, Virginia License #0202207148 Certified Immunizer, American Heart Association Blood Borne Pathogen Certification BLS CPR Certification, American Heart Association PROFESSIONAL EXPERIENCE Walgreens, Williamsburg, VA 2005 2010 [Walgreens is the largest drugstore chain in the U.S. with 7,541 stores througho ut all 50 states, the District of Columbia, and Puerto Rico with $67.3 billion in annual revenues.] Pharmacist Recruited out of school to serve as a pharmacist at a high-volume retail pharmac y. Carried out pharmacys clinical and administrative operations in a cost-effective and customer-centric manner. Managed inventory, maintained accurate patient records, and monitored pharmacy reports. Negotiated with third party insurance companies to substitute medications that were not part of a patients formulary. Helped patients select appropriate Medicare D plans to best suit their needs. Educated customers on the proper use and management of their medications. Received Outstanding Customer Service Award for demonstrating exceptional custo mer service above and beyond the scope of regular duties. Organized and conducted influenza immunization program, which increased pharmac ys services, revenues, and customer base; led all other stores within district in shots admin istered by 25% in 2009. Participated in reorganizing pharmacys team structure during transition to a ne w computer system to ensure that the process ran smoothly without any disruption in pharmacy services . Eckerd, Williamsburg, VA 1999 2003 [Eckerd ranked among the top-4 drugstore chains prior to its acquisition by CVS and Rite Aid in 2004.] Pharmacy Technician Provided customer service to a diverse customer base and assisted pharmacist wit h filling medication orders.