Kate K.

Sharrow
912 Matoaka Street #4 Norfolk, VA 23507
Mobile: (757) 672-9165 * e-mail: ksf421b4@westpost.net

Creative, results-proven sales professional with exceptional organizational and

time management skills, attention to detail and ability to focus in high stress
situations. Excellent communication skills, self-motivated, team player and abil
ity to multi-task with a professional attitude.

QUALIFICATIONS
Consistent success during 9 years of professional experience in:
Business Development E-Business
Marketing Strategies Interpreting & Executing Contracts
Customer Satisfaction Customer Loyalty
Direct Mail Marketing Tactical Marketing Plans
High Impact Sales Presentations Sales Closings
Merchandising Customer Service

EXPERIENCE & ACCOMPLISHMENTS

Dore Realty - San Diego, CA 2005 - 2010
REALTOR(R) & Marketing Coordinator
* Increased company sales from $2,000,000 annually to $6,000,000 annually.
* Consistently averaged listing prices of over $500,000 while negotiating on ave
rage 97% of list price vs. sales price.
* Successfully closed 10 to 20 transactions per year in a declining market.
* Designed, developed and implemented new marketing strategies which increased c
ompany business by 33%.
* Created high impact listing presentations utilizing MS PowerPoint and professi
onally designed print materials.
* Redesigned company website, maintained content and created online tools which
increased internet leads by 15%.
* Designed various forms of print advertising monthly to maintain consistent con
tact with past, present and prospective clients. Referral
business increased to 70% of the company's annual business.
* Successfully negotiated contracts/sales for buyers and sellers with an outcome
that met or exceeded their expectations.
* Exceptional attention to detail, communication skills and professionalism ensu
red client satisfaction and a pristine reputation in the real estate industry.
Nordstrom - San Diego, CA 2007 - 2008
Sales Consultant
* Regularly exceeded sales goals by 8% to 45%, which led to a promotion from par
t-time to full-time sales associate.
* Introduced new products and services to Nordstrom customers through floor sale
s, events, call follow-ups and regular mailings.
* Opened new or upgraded Nordstrom Fashion Rewards accounts monthly.
* Met sales goals with the following techniques: up-selling, cross-selling, demo
nstrations and selling in multiple departments.
* Increased customer retention by utilizing company event mailers, CRM software,
consistent telephone follow-ups, handwritten thank you cards and exceptional cu
stomer service 100% of the time.
* Organized, managed and executed product launches with the counter manager. Sal
es goals were exceeded for each product launch by an average of 7%.
* Meticulously merchandised counter area, product shelves and product fixtures t
o meet company expectations, directives and plan-o-grams.
* Assumed entry-level management responsibilities such as overseeing cash handli
ng, opening & closing the store, creating counter schedules, merchandise resets
and inventory management.
Del Mar Chiropractic Sports Group - Del Mar, CA

2003 - 2006
Administrative Assistant
* Assisted with the day-to-day office management.
* Maintained schedules for 4 doctors, 1 acupuncturist and 5 massage therapists.
* Managed on average 85 patients per day.
* Redesigned all office intake and administrative forms to create a more
professional look.
* Fielded incoming calls for multi-line system with over seven extensions, while
greeting and directing incoming patients.
* Organized daily follow-up phone calls to ensure patient satisfaction, schedule
d future appointments and resolved any insurance issues that developed from prio
r appointments.
* Provided administrative support for the entire office, which resulted in ease
of appointment transitions, organized office routine and satisfied patients.
General Mortgage Corporation - San Diego, CA 2
001 - 2002
Loan Coordinator
* Maintained database with over 500 contacts.
* Managed client follow-ups after loan closing to confirm client satisfaction an
d generate referral business.
* Consistently contacted prospective clients by telephone and print marketing to
secure new business.
* Coordinated various tasks involving 5 or more parties to ensure the closing of
each loan at the time expected.
* Created a transaction management system to ensure all loan applications, contr
acts, documentation and deadlines were organized in a manner easily accessible t
o multiple parties.
* Reorganized the loan officer's entire office and filing system which led to a
more efficient workspace.

COMPUTERS & SOFTWARE

EXPERT
MS Word, Publisher & PowerPoint (2007)
Outlook and web-based email
Social networking sites
Web-based print marketing
PROFICIENT
MS Excel & Picture Manager (2007)
Website template design & management
Constant Contact
Ecplise
FAMILIAR
MS Act Database
Adobe Photoshop
Inventory Management

EDUCATION, TRAINING & LICENSING

* California Real Estate License and Virginia Real Estate License
* Completed 45 continuing education hours to maintain a California Real Estate L
icense.
* Completed the Virginia Real Estate Principals course.
* Attended courses related to real estate sales, marketing, contracts and busine
ss development through the San Diego Association of REALTORS(R).
* Completed 65 units of undergraduate coursework at Grossmont Community College
& National University including courses in Business Law, Management, Marketing,
Sales, and Knowledge Management.

VOLUNTEER WORK
* Volunteer several times a month at the Foodbank of Southeastern Virginia
* Volunteer with Operation Homefront planning events & fundraisers
* Volunteer with the USO at various events