THEA RASINS10900 W 71 STShawnee, KS 66203Phone: 913-221-8368E-mail:

trf4a382@westpost.netSUMMARY20+ years a" Project Management /

Business Analysis / Executive Level Administration
* Elicitation, Design, Analysis, Development,
Testing, Implementation, Conversion, Training*
Technical Writing, Requirements, Use Cases, Deficit Tracking, GAP
Analysis and Project Plans* Record and Analyze data
using MS Excel functions, Six Sigma, Function Allocation Diagrams
(FAD) and Process Maps* Undaunted by the challenge
of meeting deadlines and juggling multiple priorities.
* Possess superb analytical and problem solving
abilities.* Industries a" Banking, Training, Real
Estate, Construction, Software, Medical Diagnostics, Marketing,
Regulatory, Customer Service, Call Center, Management,
Telecommunications, Executive Level AdministrationTECHNICAL SKILLS
CRM Tools: MS
Dynamics, Constant Contact, Send Out Cards, MS Outlook, Listsoft,
SalesforceBA Mgmt Tools: SharePoint,
MS Word, Adobe Acrobat, MS Project, MS Visio, MS Excel,
SmartDrawProcess Mapping: Business Process Diagram (BPD), BPMN,
BPEL, Unified Modeling Language, Activity / State DiagramsPM/SM
Tools: MS Enterprise Project Mgmt, MS Project, MS Excel, Serena
Project Portfolio Mgmt, JIRAContent Mgmt: MS SharePoint, MS
Office Live, Perceptive ImageNow, Google Docs, Citrix, MS
PowerPointPerformance Mgmt: MS Office Performance Point, Six
Sigma (Green Belt), PeopleSoft, SuccessFactors Employment
History2010 CONSULTANT - Social Media Marketing for small
businesses Role a" Program Manager *
Design and Manage Email Newsletter Campaign a" resulting 32%
Click-through rate / 8% purchase rate* Export /
Import, from multiple sources, client information a" segmented and
utilized using MS Excel and Constant Contact2008 a" 2009 MD
MANAGEMENT a" Commercial Real Estate Development and ManagementROLE
a" SR. LEGAL ADMINISTRATOR / PROGRAM MANAGER
* Collaborated with inside and outside Counsel
regarding property, government and financial issues*
Administered and documented communications; organized / database 40+
years (documents, letters, technical drawings)*
Composed leases, promissory notes, letters, etc. and worked with
outside stakeholders for formal endorsements2007 a" 2009
CARMAXROLE a" ADMINISTRATOR - BUSINESS OFFICE (_Part
time_)* Assisted customers and coworkers, by phone
and in person, facilitating understanding of the options, complex
paperwork and other requirements to legally purchase or sell a
vehicle* Insured all documents correctly completed
and registered with AHJ; traveled to Topeka and county offices as
needed* Closed the business office: reconciled money
on hand and determined the cause of any discrepancies; collaborated
with GM to insure all closing duties correctly completed; secured
valuable materials and documents 2006 a" 2007 AMDOCSROLE a"
EXECUTIVE ADMINISTRATOR / PROGRAM MANAGER
* Liaison between AMDOCS Executives, Sprint
Executives and Project Teams regarding SDLC progress and
issues* Managed all aspects of domestic and
international travel arrangements, including passports, visas,
international currency exchanges and resulting expense reimbursement
reports* Arranged international meetings
(teleconference, etc) and maintained MS Outlook Calendars and
Email* Coordinated facilities, transportation and
entertainment for visiting Associates; greeted and assisted as needed
* Provided assistance and resources for four Israeli
citizens relocating to the United States
2006 FREEDOM FIRE PROTECTIONROLE a" EXECUTIVE ADMINISTRATOR a"
Operations (_6 month contract_)* Managed
contracts, permits, and inspections by collaborating with GC, AHJ and
others* Prepared and Entered Time & Expense reports,
AR/AP, using Timberline and MS Excel* Administered
MS Outlook calendars for Company President and arrangements for
traveling visitors* Organized and maintained client
and target contact information using MS Outlook10/2005 a"
12/2005 SPRINTROLE a" TECHNICAL PROJECT MANAGER a" Network
Engineering & Installation Services (_2 month
contract_)* Headed daily Dev / QA status meetings
for 250+ network modification projects collaborating with Purchasing,
Field Technicians, Planners, Project Managers, Engineers, Sprint
Management and stakeholders outside of Sprint*
Directed analysis to identify system configuration, network issues
and enhancements to determine best solutions *
Managed migration of systems from older Architectures and systems to
state of art new technologies * Tracked, documented
and published using Six Sigma methods, MS Visio, MS Excel and MS Word
_CLEARED 53+ NETWORK "ROADBLOCKS" AND ADVANCED EACH TO COMPLETION_2004
a" 2005 KANSAS CITY POWER AND LIGHT (Great plains energy)ROLE a"
BUSINESS ANALYST (_2 month contract_) * Analyze
complex internal business problems, formulated and defined system
scope and objectives, identified, evaluated and developed systems and
procedures that are cost effective and meet business
requirements* Implemented elicitation,
identification, analysis and quantification of every process, system
and related cost, related to customer contact, (initial build, fraud,
billing, service transfer, etc.) through every related department
* Identified master data and designed blueprints,
conferring with SMEs to insure that all systems, departments and
processes are fully represented (with KPIs) in Function Allocation
Diagrams (FAD) and Process Maps* Tracked, documented
and published using Six Sigma tools, MS Visio, MS Excel and MS
Word* Designed and presented Six Sigma methods
training to management_IDENTIFIED AND REMEDIED CRITICAL ISSUES
RESULTING IN INCREASED CLIENT RETENTION, PROCESS CHANGES PRODUCED
SAVINGS OF $250K PER YEAR, AND WE__ PROACTIVELY RESOLVED FOUR
REGULATORY VIOLATIONS AND TWO LEGAL LIABILITIES - __ALL COMPLETED
UNDER BUDGET AND ON TIME_ 2002 a" 2004 LABONERole a" Project
Manager / Executive Administrator* Elicited
requirements from regulatory agencies and hospitals and determined
procedural changes to be implemented* Tracked and
Reported IDTF requirements and CPEs, for 4,000 employees, using MS
Access, MS Excel and MS Word* Organized and
maintained contact information, for client and stakeholder, using MS
Outlook* Created Executive Presentations (clients
and training), spreadsheets, handbooks, brochures, maps, process
documentation, flow charts and related materials utilizing MS
PowerPoint, MS Visio, MS Excel and MS Word *
Controlled IT/Security Authorization List
EDUCATIONMOUNTAIN VIEW COLLEGE, DCCCDEmphasis on English JOHNSON
COUNTY COMMUNITY COLLEGE Business Analysis Certification
ProgramExpected completion, May 2011AFFILIATIONSBUSINESS NETWORK
INTERNATIONAL (BNI)Member a" Lenexa / Shawnee Chapter #2 a"
2010INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS (IIBA)Member 2009
a" 2010Kansas City Chapter: Member 2009 a" 2010Kansas City Chapter:
VP of Education a" 2009 a" 2010BOY SCOUTS OF AMERICAAdult Member a"
Cub Scout Pack #3284 a" 2004 - 2009Adult Member a" Boy Scout Troop
#194 a" 2009 - currentAdult Training Completed: Youth Protection,
Troop Committee Challenge, Outdoor Leader Skills, Leader / Assistant
Leader Training