Jose De Jongh, PHR

9271 SW 12 Street- Miami, FL 33174

(786) 210-6093 jdf5ae08@westpost.net

CAREER OBJECTIVE
Motivated, accomplished, HR professional with extensive problem-solving and comm
unication skills. Seeking a challenging position within a dynamic organization w
ith room for long-term growth and personal and professional development.
PROFESSIONAL EXPERIENCE
Burger King Corporation
2010- Present
Human Resources Generalist/Specialist
Support implementation of HR policies, processes, programs and systems
Draft and maintain job descriptions, employee documentation
Support tracking, compliance and follow up to ensure completion of paperwork
Position interviewing and selection calibration
Conduct analysis and modeling for retention patterns and trends
Employee relations issues, coaching and counseling in the management of ongoing
employee needs, issues or conflicts
Support career fairs, focus groups and performance calibration
Support new hire orientation and conducts new employee follow up
Assisted with multi unit restaurants in Miami and Georgia with employee and Man
ager issues and policies
Bass Pro Shops, Inc
2007-2010
Human Resources Manager
Supervise the HR function within the store to include staffing, fair compensati
on practices, training retention, associate relations, communications and legal
compliance.
Assists with development and implementation of programs to source, recruit, hir
e, develop and train Management, associates to fill vacancies and to provide can
didates for the future growth of the company.
Participate in interviewing and selection, coordinates training, prepares/ appr
oves performance appraisals, recommends merit/ promotional increases.
Meets all retention goals set by the Company
Administers all recognition programs
Establishes a store level communication program to include Newsletters, handout
s, meetings, check stuffers.
Resolves Associate issues
Facilitate training for all levels in the store.
Maintain the Workmans Compensation Program- Maintains the OSHA 300 log
Assisted with multi unit stores in Florida, Virginia and Ohio, thru Mass
hirings, Orientations, set up of new stores and follow up of policies and proce
dures
Maintain the weekly payroll processes thru Kronos
Carries out Supervisory responsibilities in accordance with the Companys polici
es and applicable laws, including interviewing, hiring & training, planning, ass
igning and directing work: measuring and evaluating performance, rewarding and d
isciplining associates, addressing complaints and resolving problems.
Staples, Inc
2005-2007
Human Resources/ Operations Manager
Coordinate activities of operations personnel; recruit, hire, train, orientatio
n, employee evaluations, benefits and supervise staff in facets and phases of op
erations activities.
Maintain communications with Internet applicants via Unicru/Reid Administrator.
Set up Mass hiring for new stores with materials and promotional information.
Create and promote a structured and efficient collaborative team environment.
Set goals, establish priorities, manage resources, and develop concepts and app
roaches.
Resourcefully manage office work flow and face to face appointments, and drive
operations to optimal performance levels.
Serve as the internal auditor and ensure that operating guidelines were maintai
ned.
Research, analyze and resolve customer complaints while executing superior cust
omer service.
Assisted in multi unit store in Miami, thru new store openings, mass hirings, or
ientations and training
University of Phoenix/Online Plantation, FL
2000-2005
Recruiter/ Corporate Liaison
Coordinate activities of operations personnel; recruit, hire, train, orientatio
n, employee evaluations, benefits and supervise staff in facets and phases of op
erations activities in Florida.
Planned, developed, and established policies and objectives concerning sales an
d execution of studies to support various operations.
Conferred with company officials to plan business objectives, to develop organi
zational policies and to coordinate functions.
Reviewed activity reports and financial statements to determine progress in att
aining objectives.
Revised objectives and plans in accordance with forecasted conditions.
Planned and developed industrial, labor, and public relations policies designed
to improve companys image and relations with customers, employees, stockholders
, and public.
Additional employment information available upon request.
LICENSES AND CERTIFICATIONS
Professional in Human Resources Designation (PHR)
Human Resources Courses- Essentials in Human Resources Management
Mediation Training Courses
Commissioned Notary Public
AFFILIATIONS
Active Member Society of Human Resources Management (SHRM); Active Member Greate
r Miami Society of Human Resources (GMSHRM);
Member Human Resources Association of Broward County (HRABC).
EDUCATION
University of Phoenix - Plantation, Florida
Masters Business Administration (MBA), Graduated with Honors. GPA 3.7-
Bachelors of Science, Business Management, Graduated with Honors. GPA 3.92-
Bilingual- Speak English and Spanish fluently
COMPUTER SKILLS
Kronos, Ceridian, SAP, Lotus Notes, Microsoft Word, PowerPoint, Excel and Outloo
k