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99 Hawthorne avenue Nutley, NJ 07110

Phone 973-667-5817 (cell) 862-262-4140

E-mail rbf5b18c@westpost.net
Richard G. Budenas
To provide on-site Technical Support for a growth oriented company
using my experience and technical expertise.
Work experience
4/2008 a" 1/2009 Glory USA, West Caldwell, NJ
Level II Support Technician
Provided technical support for Glory product such as cash counters,
cash recyclers and casino kiosks to field technicians and dealers.
Detailed service call reporting using MS Great Plains
Expedited and shipped overnight field replacement parts.
Tested and repaired returned parts or expedited repairs to vendors.
Programming firmware for field upgrades and shipping to regions.
Expedited and configured replacement teller computers and shipped to
Compiled and provided failure data from the field for Quality
Control dept.
Expedited loaner units for the field and repaired returned units.
Disseminating engineering orders and communicating them to field
Attended service training of Glory products for certification.
Upgraded computer skills with training provided by Glory.
7/2007 a" 11/2007 Maintech, Wallington, New Jersey
IT Help desk Technician / Field Technician
Performed help desk functions from 8AM to 12PM at New Jersey Transit
headquarters in Newark, NJ and satellite offices and Rail/Bus
Tasks include hardware repair of printers, computers, terminals,
servers and tape drives.
Field service duties from 1PM t 5PM from Maintech office.
Duties include repair of printers, computers, switches, servers, for
Maintech clients.
1997 a" 2006 InfoTech USA, Fairfield, NJ
Technical Support Specialist / Field Specialist
Performed field service for computers, printers and peripherals.
Software migrations.
Performed Ghosting PCs for new deployments.
Installed hardware and configured servers with RAID, O/S and custom
Provided technical support to field personnel.
Maintained in-house equipment and ordered tolls and supplies.
Accomplished help desk support analyst for client operations with
User environments. Handled 30 a" 50 calls per day.
1992 a" 1996 a" Matsushita Corp. a" Panasonic, Secaucus, NJ
Technical Support Specialist
Provided Help Desk support to dealers, technicians and end users for
dot matrix, laser printers and laptop computers. Also supported
multifunction laser printers. Handled 7- - 100 calls per day.
1986 a" 1991 Tegra/Varityper - East Hanover, NJ
Senior Technical Support Specialist
Provided technical support of the Tegra and Varityper product line
including laser printers, high-resolution image setters, Raster Image
Processors (RIPs) and input devices. This included remote diagnostics
and was on call 24/7.
Engineer / Quality Assurance Engineer
Calculated reliability predictions (MTBF) using Mil-Standard 217D
and 883 for digital and analog components, printed circuit assembles
and finished Wrote technical manuals and field bulletins for service
Represented home office service division as a team member during
product development.
Responsible for on-site support of beta testing of new product
Trained on various OEM equipment used to interface with new
Responsible for training technicians in the field and at the home
1982 a" 1986 Tegra/Varityper - East Hanover NJ
Reliability products as well as product evaluation and failure
Wrote test procedures for final product inspection in manufacturing
Attended advanced training at Reliability Analysis Center, Rome, NY.
Performed reliability demonstrations using environmental chamber for
heat and humidity cycling and plotted results for engineering
evaluation and analysis.
RETS Institute
Nutley, NJ
Electronics Engineering Technology a" 1977 graduate

William Paterson College

Wayne, NJ
Communications major 1973-1975

Essex Catholic HS
Newark, NJ
Graduate 1973
CompTIA A+ Certification