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Chris Kavasilas

163-62 22nd Avenue, Whitestone, NY 11357

Home: 718-352-0426, Cell: 917-509-0842
Email: ckf81332@westpost.net , LinkedIn URL: http://www.linkedin.com/in/chrisk
Customer Service Manager- Specializing in Effective Service Delivery
Customer Service Manager with extensive experience in managing teams, client int
eractions and applying
proven problem-solving techniques successfully in a variety of settings. Effecti
ve oral and written
communications skills complement leadership ability and interaction with all le
vels of senior management.
Professional Experience
U.T.O.G. Two-Way Radio, Inc. Long Island City, NY 09/2008 - Present
Accounts Receivable Client Relationship Manager 06/2010 - Pre
Manage a portfolio of over 500 corporate accounts. Contact customers on an
"as needed" basis as it pertains to
outstanding invoices. Utilize various methods of communication to answer qu
estions and expedite the collection
of outstanding balances. Visit corporate clients to collect payments and ga
uge service delivery in order
to meet and exceed service delivery expectations. Address delinquent paymen
t issues and effectively assist
clients to return to current payment status by serving as liaison between c
lient and A/R Manager. Handle client
objections related to travel experiences and offered solutions to client's
satisfaction, saving $120,000 annually
from leaving the company. This produced a weekly average collection of $30,
Client Relationship Manager 09/2008-06/2010
Managed and serviced a portfolio of over 100 corporate accounts dealing wit
h a range of issues which included
invoice disputes, requests for copies of vouchers, event planning, new client
account referrals and supplies. Acquired new accounts through cold calling, canv
assing, and direct mailing. Handled client objections related to travel experien
ces and offered solutions to client's satisfaction, saving $120,000 annually fro
m leaving the company. This produced a weekly average collection of $10,000 in o
utstanding receivables. Promoted to Accounts Receivable Client Manager in June,
Kiran Analytics San Diego, CA 05/2008 - 09/2008
Participated in a branch efficiency study for Bank of America during this assign
ment. This entailed observing the staffs
of B of A branches in Victorville and Long Beach, California. Observed daily act
ivity in pre-determined time intervals
and recorded it in order to be presented to bank's Senior Management. These were
based on branch roster sizes, with
the highest roster's size totaling fourteen employees. Gained support of branch'
s personnel in order to collect data as
smoothly and effectively as possible without disrupting the flow of the branch's
daily activities.
Venturi Staffing New York, NY 08/2007 - 02/2008
Service Center Manager, Accounts Payable Department
Managed a team of five service representatives in a call-center environment
for this assignment at
Columbia University. Conducted periodic team meetings to reinforce the sign
ificance of proper phone etiquette towards vendors. Tracked payments in order to
handle inquiries in a timely fashion. Provided training to newly-hired employee
s to acclimate them to the office environment. Conducted investigations pertaini
ng to fraudulent activity to prevent losses to the University. This resulted in
a loss prevention involving four checks totaling $38,000.
Millennium bcpbank Astoria, NY 02/2006 - 02/2007
Assistant Vice President / Branch Manager
Oversaw a staff of six employees in a retail community bank branch. Responsi
ble for maintaining a cash vault within the limits set forth by Branch Administr
ation. Maintained a consistent Top 5 ranking in cross-sell ratios for most produ
cts and services sold to new customers. Coached and trained entire branch staff
to look for sales opportunities to increase branch's revenue. Distributed liter
ature to local businesses and residents to increase bank's exposure. Participate
d in local community business groups such as Kiwanis to maintain a strong commun
ity presence.
North Fork Bank Long Island City, NY 11/2002 - 02/
Assistant Vice President / Branch Manager
Supervised branch staffs of up to fourteen employees in local Queens branches
. Increased branch deposits by 100% through various business development methods
. Worked with local police and community leaders to restore community faith in o
ne local branch after shooting incident. This led to branch's increase in depos
its by over $2 million within one year. Played a major role in eight branches ac
hieving their C.R.A. goals, adding over $40,000 to the region's bonus pool. Adm
inistered proper discipline to employees whose behaviors went against company po

JP Morgan Chase Bank New York, NY 01/2000 - 04/2002

Assistant Treasurer / Direct Sales Officer
Formed working partnerships between business account prospects and Business R
elationship Managers in 60 branches throughout Manhattan to achieve goals in cat
egories such as revenue, deposits, credit and merchant service relationships. Wo
rked closely with Lead Generation Department staff to make appointments with bus
iness prospects. Trained branch employees to look for opportunities to refer cli
ents to Business Banking division. Consistently acquired new banking relationshi
p dollars in excess of $10 million on an annual basis
J. Juliano & Associates Dix Hills, NY 01/1999 - 12/1999
Conducted process re-engineering study for The Equitable financial services c
ompany in Midtown Manhattan through boutique management consulting firm. Worked
with mailroom and other department staff to improve the company's operating effi
ciency. Designed and implemented new order-entry spreadsheets, which served as a
n aid for Registered Representatives. Established new procedures in processing i
ncoming mail, reducing errors by 35%.
The Chase Manhattan Bank New York, NY 10/1997 - 01/1999
Sales Team Acquisitions Representative
Acquired 350 new households for Select Direct division, worth over $8 million
in new balances to this high-end department. Supported selling efforts of Rel
ationship Managers consistently throughout the bank. Trained employees from twen
ty branches in southern Nassau County to meet and exceed revenue sales targets.
Recognized for exceptional work performance on seven separate occasions.
Citibank, N.A. Astoria, NY 11/1994 - 10/1997
Assistant Manager / Personal Banker
Maintained positive client relations by meeting and exceeding service deliver
y expectations. Participated as a member of an ethnic (Hellenic) initiative in o
rder to attract more customers and their balances to the bank. Created product p
romotions to draw new customers into the branch. This resulted in a return ratio
of nearly 20-to-1 in revenue generated against expenses for the branch. Problem
-solved a wide array of banking and service issues for the branch's clients. Eff
ectively used bi-lingual Greek/English language skills to deal with branch's cus
tomer base.
Atlantic Bank of New York New York, NY 08/1988 - 11/1994
Customer Service Representative
Opened new accounts for new and existing clients. Offered add-on products and
services during sales transactions. Consistently exceeded cross-sell ratio goal
of 2.00. Stood as the only branch platform representative to receive a bonus ev
ery month during Atlantic Bank's Cash Award program. Delivered excellent service
to clients in multiple departments and branches in Queens, Manhattan and the Te
leBanking Center.
Community Experience
Richmond Hill High School Richmond Hill, NY 03/03 - 02/06
Classroom Instructor
Coordinated schedules and classroom pairings between branch managers and facul
ty to execute classroom instruction. Taught classroom subject material as requir
ed by Dept. of Education curriculum standards. Educated juniors and seniors abou
t the value of money and the importance of budgeting.
St. John's University Jamaica, NY 09/90 - Present
Mentor and Seminar Facilitator
Counsel college seniors and MBA candidates on making transition to the workfo
rce. Build confidence and offer guidance in career selection and job search pre
paration techniques. Present seminars on Career Management and Networking to gro
ups of between 35 and 80 students. Offer perspectives based on personal experien
ce as a guide.
Fordham University, New York, NY MBA in Management Science
St. John's University, Jamaica, NY BS in Business Management
Fluent in Greek and Spanish Languages
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