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SUMMARY OF QUALIFICATIONS

Goal-driven, dedicated sales leadership professional with a solid background bui


lding and leading sales and business development efforts to improve market posit
ion, profitability, reputation and growth potential. Seeking a leadership posit
ion in any industry where motivational leadership and positive results are recog
nized and rewarded.
EDUCATION
UNIVERSITY OF PHOENIX Denver, Colorado
Master of Business Administration, MBA
1987
UNIVERSITY OF WYOMING Laramie, Wyoming
Bachelor of Arts, Pre-Law; major in Political Science
1976
The Basic School-United States Marine Corps, Leadership Q
uantico, Virginia
1977

MILITARY EXPERIENCE
UNITED STATES MARINE CORPS a" Jacksonville, North Carolina, Quantico, Va. & Denv
er, Colorado
Field Artillery Officer - Active Duty 1977 - 1980 / Active Reserve 1980 a" 1987
* Solid leadership abilities led to consistent unit recognition for exceeding Ma
rine Corps Combat Readiness evaluation criteria.
* Trained and motivated troops to achieve rank promotions and excel in all respo
nsibilities.
PROFESSIONAL EXPERIENCE
GONZALEZ VENTURES CORPORATION-DENVER, COLORADO
President and CEO Current
Formed a Colorado corporation to establish and sell franchises in the state of C
olorado. I purchased the Master Franchisee rights and also became an owner in t
he franchise. I am responsible for developing the franchises across Colorado wi
th personal ownership of 2 locations in Colorado. My primary role is to oversee
the organization, placement, finances, build out, and business development of t
he franchises which now has the first 2 of 23 salons operational in Parker and C
entennial, Colorado.
QWEST COMMUNICATIONS-DENVER, COLORADO
Regional Sales Director Jan 2008-Nov 2009
Recruited by Qwest Communications, a Colorado based company, to lead their natio
nal sales team providing network based contact center solutions to mid size, fed
eral, state and local government accounts, as well as Fortune 500 companies. Th
ese solutions included network based ACD, IVR, Call Recording, WFM and Notify pr
oducts. My primary role is to lead a team of 24 Regional Sales Executives in pe
netrating large opportunities for network based contact center solutions and pos
itioning Qwest as a leader in these technologies. In May of 2009 my responsibil
ity grew to also lead the sales of hosted technologies and managed services. My
accomplishments were taking an under achieving sales team from a less than 50%
monthly attainment to over 90% in 6 months with an upward trend, to achieve 100%
attainment by year end 2009.
ECREEK SOLUTIONS GROUP-GLENDALE, COLORADO
Vice President, Business Development Jul 2006-Jan 2008
Recruited by eCreek Solutions Group to help build new business opportunity for t
his mid- size company in Glendale, Colorado. My primary role was to establish a
new customer base to help augment the current business of eCreek and build a ne
w revenue stream for the company. eCreek Solutions Group is a contact center co
mpany who for the past four years has concentrated on the Dish Network account a
s their base of revenue. My responsibility included, marketing, advertising, sal
es, prospecting, executive briefings and communicating the value of eCreek to ga
in new market share. I was successful in gaining 5 additional new customers lea
ding to the opening of a second call center in Aurora, Colorado to handle the ne
w customer base and volume.

TELETECH HOLDINGS INC.-DENVER, COLORADO


Executive Director a" On Demand Global Sales April 2004-March 2006
Recruited to evaluate and develop the opportunity pipeline for a new product sui
te named On Demand. This solution is a suite of hosted contact center technolog
ies and applications. The suite includes hosted telephony infrastructure, analy
tics, predictive dialer, scheduling, self fulfillment (IVR) and data mining solu
tions engineered to reduce expenses, maintain customer loyalty, and generate inc
reased revenues. My role was to visit with C level executives across several in
dustries to present the solutions and begin building a pipeline of opportunities
for the field sales executives.

McLeodUSA a" Denver, Colorado


Director Regional Sales Operations a" Mid Market Sales Western Region
Responsible for the leadership of sales operations processes and programs in a m
ulti-state area geared to increase sales revenue and retain and build the existi
ng customer base. My achievements were:
a Developed a high performance sales culture, set challenging performance expect
ations and assisted in increasing sales productivity of the region by 150%.
a Identified individual and team strengths and developmental areas for both, whi
le driving for results and promoting a sense of urgency.
a Developed sales operations standards to support a regional sales quota of over
$129K per month with 35 account executives in sales offices located in Denver,
Phoenix, Salt Lake City, Seattle, and Portland.
CONCORD COMMUNICATIONS a" Denver, Colorado
District Sales Manager
Recruited to drive sales of fault detection and performance management software
for this company with 450 employees targeting small, medium and carrier sized bu
siness clients by proactively developing and enhancing relationships with key ac
counts and C level decision makers. I traveled extensively to interact with cus
tomers across the nation while leading 12 direct reports, including technical an
d field engineers, consultants and sales representatives. My achievements were:
* Credited with restoring confidence of a major Fortune 500 telecommunications c
hannel partner by exhibiting professionalism and integrity to re-open lines of c
ommunication, improve processes and resolve issues.
* Successful effort to heal relationship resulted in sales increase from $1.9 to
$3.1 million in six months as well as strong executive relationships, a credibl
e sales pipeline and a powerful vehicle for positive industry exposure.
* Exceeded sales quota by 100% within 18 months after taking over failing accoun
t with no real sales opportunities in the pipeline, effectively positioning comp
any for continued growth.
LUCENT TECHNOLOGIES ENTERPRISE NETWORKS GROUP a" Denver, Colorado
General Manager
Charged with managing channel sales, building strategic partnerships, identifyin
g growth opportunities and coordinating community activities for a large, 2,000-
employee business group recognized as a market leader in several service areas.
I was responsible for overseeing a team of 50 indirect reports and 65 direct rep
orts including, sales managers, account executives, and technical support staff
while holding full accountability for P/L and $25 million budget. My achievemen
ts were:
* Doubled a $55 million sales quota within one year by diligently approaching ma
jor decision-makers to prove validity of technology offerings in order to boost
revenue while effectively leading sales and technical teams.
* Led efforts to secure relationships with two major telecommunications companie
s by successfully marketing call center-based technology through focus groups an
d surveys; efforts led to $100 million opportunity.

LUCENT TECHNOLOGIES EDUCATION & TRAINING a" Englewood, Colorado


Senior Instructor
Developed and delivered sales training to 2,000 new and senior sales executives
to improve marketing and sales of call center hardware and software package. Tr
aveled internationally and domestically to conduct training and shared self-deve
loped course materials with other instructors.
* Strong sales expertise and training abilities led to 20% growth in call center
technology sales in one year through simplification of the sales process and fo
cus on fulfillment of customer needs.
* Created challenging, interactive lessons that promoted teamwork, improved prob
lem-solving skills and instilled motivation.
AT&T a" Englewood, Colorado
National Account Manager
Selected to cultivate, secure and maintain relationships with major customers in
order to improve market share and facilitate growth in the area of 800 services
.
* Drove strategy development and convinced AT&T to enter into a Tariff 12 agreem
ent with a major cable company, which led to an eventual merger.
* Negotiated and closed a five-year, $32 million per year contract, the largest
in company history, with a major cable company; efforts also resulted in access
to network services needed to penetrate new markets.
* Recognized by Mayor of Denver for bringing new business to the city with a req
uest to accompany him on international trips to attract additional companies to
the area, which resulted in relocation of a major airline call center and additi
onal business for AT&T.