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mpetrin1354@msn.com 10348 West Twin River Lane
571.437.7644 Homosassa, FLA 34448

Innovative and competent professional with over 20 years of operations managemen
t experience with a successful customer service performance record, the ability
to manage multiple tasks and projects to consistently meet tough deadlines and w
ho has a proven track record of effective leadership.
Professional Experience

YCD Multimedia (Westminster, CO & New York, NY)

Director of Operations
• Develop and direct operating procedures and process executions in a start up bus
iness environment to successfully implement nationwide rollouts to Fortune 500 c
• Supervise operations team to adhere to strict customer support initiatives.
• Streamline costs by developing vendor relationships resulting in a 10-15% decrea
se in cost per project.
• Work closely with Account Managers developing RFP’s.
DMX Music (Springfield, VA)
Operations Manager
• Validated the qualifications of all subcontractors, negotiated labor contracts a
nd managed project costs.
• Established consultative sales approach leading to an increase of 15% sales turn
around time.
• Developed working relationships with customers leading to successful customer bu
siness retention.
MUZAK (Alexandria, VA)
Operations Manager
• Serviced and maintained a monthly client service base of $750,000 while executin
g a monthly budget consisting of $13,000 in recurring revenue and equipment sale
s of $300,000.
• Met budget goals in all key metric categories achieving the highest level of gro
wth and profitability in the entire country for 2003 and 2004.
• Maximized efficiency of independent departments to work as one cohesive team.
• Successfully recruited, supervised and trained technical and administration
staff of 20 employees.
• Negotiated union labor agreement with existing technician workforce and achieved
new 3-year term favorable to all parties.
Dolphin Communications (Newport News, VA)
Business Owner
• Owned and operated a satellite communications systems installation and service c
ompany consisting of five employees and ten subcontractors.
• Estimated bids from Dodge Reports and created proposals and scope of work for cl
• Actively communicated and lobbied with business organizations in the community t
o create business relationships. Developed marketing plan to generate new busine
ss by 15-20% per year.
• Bachelor of Science in Accounting, 1999, Christopher Newport University, Newport
News, VA
• Project Management Professional Certification
Professional Activities

• Project Management Institute; Member

• Tampa Bay Project Management Florida Chapter, Member