Kevin Simmons

163 Tracy Place * Hackensack, NJ 07601 * Phone: 201-753-4573 * ksf8e668@we

stpost.net
Results-driven, quality-focused, self-motivated technology professional with out
standing performance in managing data center operations and processes.
Professional Experience
NYCE Corporation a" Secaucus, NJ 01/2001 a" 04/2010
Supervisor - Data Center Operations
Solution-Focused
Facilitated problem resolution meetings with internal and external business part
ners to identify, rank and address issues
Identified high priority issues, which were deemed to be outside of the process
scope and implemented immediate corrective action processes to minimize disrupti
on to millions of customers
Escalated risks and concerns to senior management along with suggested solutions
Secured additional support resources when warranted
Successfully resolved problems
Troubleshooter of ATM circuit problems
Review daily problem tickets ensuring accuracy and proper updates for daily meet
ing
Leadership
Managed and maintained hardware service level agreements with external vendors f
or all production systems and servers
Monitored data center operations, which included the Tandem/HP Transaction Netwo
rk, Telecommunications Network and IBM offline settlement
Coordinated and initiated projects that significantly improved the production en
vironment
Responsible for the oversight and monitoring of production platforms
Assisting Operations manager with tasks, projects, meetings and daily operations
Tracked the performance of the data systems and adhered to stringent deadlines
Business Continuation and Risk Mitigation
Monitored internal facilities including, Liebert AC units, PDU units and Backup
Generator systems
Represented the operations function in disaster recovery exercises by testing, a
nalyzing and restoring systems through remote locations
Recommended and implemented data recovery solutions to minimize data and financi
al risks
Enforced change-control processes, approving and supplying input via Infoman
Kevin Simmons Page 2
Supervision
Managed and trained a staff of 8 technicians who delivered and sustained high qu
ality service for external and internal business partners
Prepared and conducted performance reviews to enhance personal performance while
also meeting the varied needs of the business
Prepared and scheduled vacations to ensure adequate coverage for the around-the-
clock needs of the Data Center
Increased staff productivity through process improvements
Removed roadblocks and issues for technicians and ensured that proper monitoring
tools and updated procedures were available
Personal Skills
Responsible team player, respected for the ability to troubleshoot and resolve i
ssues that impact the customer
Reliable, diligent and flexible
Personally committed to achieving the highest possible results
Ability to multi task, work well under pressure and maintain professionalism in
stressful situations.
Recognizes the importance and value of being available to respond to emergencies
- always cell phone reachable.
Promoted to levels of higher responsibility moving from a Tandem Operator, to Se
nior, Team Leader to an Operations Supervisor

NYCE Corporation a" Lead Operator

1999 - 2001
Oversaw all nightly production on IBM, Tandem and Telecommunications platforms.
Served as escalation point for all client and production issues. Responsible fo
r cross training 3 shift operators.

NYCE Corporation a" Computer Operator

1997 a" 1999
Routine run of the business on the Network, EFT Platform and IBM settlement.