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Maryann T.

11942 South Karlov
Home: 708-385-4978
Alsip, Illinois 60803
Cell: 708-466-2244
Human Resource/Operations/Customer Service/Sales Manager with over
fifteen years of experience in training, coaching, and developing associates to
work effectively as a team. Experienced, dynamic leader skilled in motivating an
d managing teams to achieve desired results. Skilled project manager known for r
educing expenses and increasing productivity, customer service and team morale.

Areas of Expertise
P&L Management Sales/Margin Improvement Safety/Compliance
Budget Analysis Leadership/Mentoring Recruiting/
Strategic Planning Cost Reduction Strategies Customer Ser
Inventory Control Program Implementation Training/Devel
Professional Experience
Sears Holdings Corp Kmart Division Chicago IL 2009 to present
Area Manager
* Managed domestics, housewares, mens, shoes, sporting goods, toys and hosiery i
n 14 million dollar store
* Responsible for overall daily operations of store
* Assigned and supervised associates tasks to ensure the store was well maintain
ed, organized and well stocked
* Implemented new floor changes, resets, markdowns and planograms
* Communicated to corporate the completion of projects, merchandise presentatio
n issues and stock level concerns
Bloomingdales Home Store Oak Brook, IL 2003 to 2009
Operations/Human Resource Manager
* Increased sales, service and loyalty while reducing expenses and meeting profi
t requirements
* Recruited, trained, coached and developed associates and managers to achieve t
heir maximum potential and exceed company goals
* Championed succession planning by providing well trained, confident associates
for promotions
* Implemented plans to achieve desired results for productivity, profit manageme
nt, retention, shortage and audit compliance
* Received numerous Company Awards; best expense management, highest customer se
rvice score, highest clean, neat, easy to shop score, best cash office , best rt
v pull rate, best markdown %, best inventory results, best safety performance, b
est productivity rate
* Chaired Safety, Shortage, Diversity, and Partners in Time committees improving
compliance, consistency and team morale
Kohls Department Store Elmhurst, IL 1999 to 2003
Personnel/Operations Manager
* Managed and scheduled receiving, customer service, cash office, POS, maintenan
ce, housekeeping and replenishment associates to meet and exceed productivity go
* Supervised hiring and training process for all new associates
* Led a team in the opening of a new retail store in October of 2000; activities
included, set up of store fixtures, displays and planograms for all departments
; coordinating fixture and merchandise deliveries; setting up cash office, payro
ll, computer and phone systems; hired and implemented training for 300 associate
s in six weeks
* Monitored store expenses and ensured all goals were met for shortage, charge c
ard solicitation, hiring, retention and productivity.
* Established procedures for coordinating daily operations for the building
Target Greatland Bedford Park, IL 1995 to 1999
Executive Team Leader
* Managed guest service desk, cash office, cash registers, food court, fitting r
ooms, and various sales departments
* Served as district resource person for the cash office and district coordinat
or for school uniforms.
* Performed hiring, orientation, corrective action and computerized scheduling f
or 300 team members
* Analyzed and monitored all financial transactions in a $40 million a year stor
* Minimized overages and shortages, Reduced payroll hours and expenses; Increase
d productivity, customer service and Target card usage
Osco Drug Stores Chicago, IL 1985 to 1995
Department Supervisor and Assistant Store Manager
Bachelor of Arts Degree, Psychology St Xavier Univer