Вы находитесь на странице: 1из 2

Maryann T.

Park
mp634446@westpost.net
11942 South Karlov
Home: 708-385-4978
Alsip, Illinois 60803
Cell: 708-466-2244
Summary
Human Resource/Operations/Customer Service/Sales Manager with over
fifteen years of experience in training, coaching, and developing associates to
work effectively as a team. Experienced, dynamic leader skilled in motivating an
d managing teams to achieve desired results. Skilled project manager known for r
educing expenses and increasing productivity, customer service and team morale.

Areas of Expertise
P&L Management Sales/Margin Improvement Safety/Compliance
Budget Analysis Leadership/Mentoring Recruiting/
Hiring
Strategic Planning Cost Reduction Strategies Customer Ser
vice
Inventory Control Program Implementation Training/Devel
opment
Professional Experience
Sears Holdings Corp Kmart Division Chicago IL 2009 to present
Area Manager
* Managed domestics, housewares, mens, shoes, sporting goods, toys and hosiery i
n 14 million dollar store
* Responsible for overall daily operations of store
* Assigned and supervised associates tasks to ensure the store was well maintain
ed, organized and well stocked
* Implemented new floor changes, resets, markdowns and planograms
* Communicated to corporate the completion of projects, merchandise presentatio
n issues and stock level concerns
Bloomingdales Home Store Oak Brook, IL 2003 to 2009
Operations/Human Resource Manager
* Increased sales, service and loyalty while reducing expenses and meeting profi
t requirements
* Recruited, trained, coached and developed associates and managers to achieve t
heir maximum potential and exceed company goals
* Championed succession planning by providing well trained, confident associates
for promotions
* Implemented plans to achieve desired results for productivity, profit manageme
nt, retention, shortage and audit compliance
* Received numerous Company Awards; best expense management, highest customer se
rvice score, highest clean, neat, easy to shop score, best cash office , best rt
v pull rate, best markdown %, best inventory results, best safety performance, b
est productivity rate
* Chaired Safety, Shortage, Diversity, and Partners in Time committees improving
compliance, consistency and team morale
Kohls Department Store Elmhurst, IL 1999 to 2003
Personnel/Operations Manager
* Managed and scheduled receiving, customer service, cash office, POS, maintenan
ce, housekeeping and replenishment associates to meet and exceed productivity go
als.
* Supervised hiring and training process for all new associates
* Led a team in the opening of a new retail store in October of 2000; activities
included, set up of store fixtures, displays and planograms for all departments
; coordinating fixture and merchandise deliveries; setting up cash office, payro
ll, computer and phone systems; hired and implemented training for 300 associate
s in six weeks
* Monitored store expenses and ensured all goals were met for shortage, charge c
ard solicitation, hiring, retention and productivity.
* Established procedures for coordinating daily operations for the building
Target Greatland Bedford Park, IL 1995 to 1999
Executive Team Leader
* Managed guest service desk, cash office, cash registers, food court, fitting r
ooms, and various sales departments
* Served as district resource person for the cash office and district coordinat
or for school uniforms.
* Performed hiring, orientation, corrective action and computerized scheduling f
or 300 team members
* Analyzed and monitored all financial transactions in a $40 million a year stor
e
* Minimized overages and shortages, Reduced payroll hours and expenses; Increase
d productivity, customer service and Target card usage
Osco Drug Stores Chicago, IL 1985 to 1995
Department Supervisor and Assistant Store Manager
Education
Bachelor of Arts Degree, Psychology St Xavier Univer
sity

Оценить