HARRY HART

23 Newcomb Street * Norton, Massachusetts 02766

508-622-0257 * hhf91d90@westpost.net
IT PROJECT / PROGRAM MANAGER/BUSINESS OPERATIONS MANAGER
High-energy project management professional (PMP) with history driving new, trou
bled, and existing IT projects to on-time within budget completion while continu
ously achieving and exceeding customer goals.
* Transform unique business needs into high-quality, cost-effective, state-of-th
e-art solutions, spearheading detailed technical analysis and strategic planning
.
* Address and tackle complex obstacles and challenges, creating innovative and a
lternative options.
* Strengthen individual and team performance, determining optimal assignment of
talent and roles.
* Increase productivity and efficiency, continually improving and streamlining p
rocesses.
* Build, develop, and lead world class teams, uniting all on common client-focus
ed mission and goals.

Strategic Analysis & Planning * Multi-Project & Program Management * Start-Ups *

Turnarounds * P&L
Problem Solving * Conflict & Crisis Management * Operations & Sales Management *
Presentations
Relationship & Team Building * Training * Negotiations * Continuous Improvement
* Quality Control

LARGE BUSINESS SOFTWARE COMPANY, Boston, Massachusetts * August 2000 - July 2010
Senior Project Manager * March 2009 - July 2010
Plan and lead all phases of large and strategic projects. Define scope and timel
ines. Prepare budgets. Evaluate risks. Determine staffing and resource requireme
nts. Coordinate internal communications and external client communications. Prov
ide service time and effort estimates. Deliver client presentations. Aide and gu
ide project management colleagues and their teams.
Highlights:
* Restored trust in company's products and services with major global entertainm
ent organization, returning project to on-time and on-budget status, and repairi
ng strained relationship with executives.
* Expanded business opportunities, building new and leveraging existing client c
ontacts.
* Optimized project, design, and code reviews, identifying resource to act as ob
jective reviewer.
Senior Manager - Business Operations * February 2007 - March 2009
Supported Senior Director of Global Practices in day-to-day management of the co
nsulting business group.
Highlights:
* Enabled 1st accurate measurement of individual and team performance, developin
g methodologies and supporting processes for use by Business Unit VP and Senior
Director.
* Simplified various complex business processes, designing unique new procedures
.
* Adopted additional role as Global Program Director for large global customer;
served as company liaison with client's upper management, and oversaw ongoing an
d proposed engagements.
Consulting Services Business Manager * August 2000 - February 2007
Developed and oversaw all aspects of new national consulting practice specializi
ng in Health and Life Sciences (HLS). Participated in and supported pre- and pos
t-sales activities. Cultivated client relationships. Negotiated contracts. Prepa
red pricing models and forecasts. Delivered presentations to prospects. Responsi
ble for profit and loss (P&L) of consulting unit.
Highlights:
* Built new world class practice from ground-up, recruiting and training project
management and technical consulting staff, and educating on Life Sciences indus
try specific needs and information.
* Created and ensured 100% compliance to methodologies, processes, and standards
.
* Drove positive customer perception of consulting team as value-added, caring,
and professional.
* Achieved profitability in 2nd year.
ARRINGTON LDA, INC., Westport, Connecticut & Paris, France * 2000
Vice President - Client Delivery
Formulated and executed strategic plans to establish consulting presence in US.
Met and coordinated with senior management team of organization and parent compa
ny.
HARRY HART * Page 2 * hhf91d90@westpost.net

Highlights:
* Positioned consulting business line in US market for company's 1st time, champ
ioning all aspects of organizational structure and processes.
* Managed key consulting engagement with major telecom company regarding their i
ntroduction of local telephony offering.
* Accomplished client goal of producing 10-fold increase in number of installati
ons in less than 1 year, successfully analyzing and reengineering processes, org
anization, and reporting abilities.
* Improved client delivery performance, designing multiple robust programs, and
pioneering Program Management Office (PMO) to administer and report on individua
l programs.
KPMG CONSULTING, Short Hills, New Jersey * 1997 - 2000
Manager
Coordinated and led consulting teams in enterprise project and PMO establishment
. Performed individual project reviews. Integrated business systems.
Highlights:
* Directed creation and management of detailed project plans for numerous differ
ent business units of international investment bank and research firm.
* Returned financial rating organization's project to on-time and on-budget stan
ding, performing independent review, negotiating end-dates with supplier, and se
tting up monitoring process and incentive program.
* Identified and quantified +1,100 applications with related business processes,
and created tracking mechanism for those relationships as key component of proj
ect with major European Bank.
ADDITIONAL PROFESSIONAL HISTORY
AT&T / LUCENT TECHNOLOGIES, Parsippany, New Jersey * 1983 - 1997
Senior Manager - Project Management
* Installed $29M SAP/R3, leading 43-member project team; orchestrated numerous a
ctivities, controlled dependencies of tasks, and ensured 100% achievement of all
 deliverable dates.
* Planned, tracked, and controlled expenses for complete redesign of business' r
etail outlets; included redesign of stores and job roles, and complete hardware
and software upgrades.
* Determined cause of repetitive project delays, conducting extensive self-study
of existing marketing projects; implemented concept resource pool across projec
ts, and delivered national training.
EDUCATION & CERTIFICATION
Master of Business Administration in International Business
Lubin Graduate School of Business, Pace University, New York, New York
Bachelor of Science in Business Management
Pace University, New York, New York
Masters Certificate in Project Management
George Washington University, Washington, DC
Certified Project Management Professional (PMP)
AWARDS & HONORS
Top 40 Performer Award - Large Business Software Co. * KPMG Customer Service Exc
ellence Award
Council of Leaders (x2) - Lucent Technologies * Shared Values - Lucent Technolog
ies
PUBLICATIONS
"Job Security - Oxymoron? The Need for Project Management in Today's Fast-Chang
ing Business Environment." PMI Journal
"Project Management & Technology Changes: How Project Management Spearheads Larg
e Software Changes." PMI Journal