Armando Gonzalez

11008 W Lane Ave

Glendale, AZ 85307
Phone: 602- 284-3328
e-mail: agf9a1de@westpost.net
______________________________________________________________________________
Job Target: Supervisor or Entry Level Management Operations
Abilities: 2 years plus of Operations Supervisor experience enables me ...
a Customer Focus- Responsible for organizing, coordinating, and maintaining the
internal activities for customer by conducting tours with new and existing custo
mers, manage client views and special projects.
a Coaching- trained 15 direct employees on company workflows and safety and secu
rity procedures on a weekly basis.
a Planning and Organizing- daily workload, employees schedules and manage overti
me.
a Communication- responsible for conveying information and ideas throughout a va
riety of media to individuals or groups in a manner that engages the audience an
d helps them understand and retain the message including but not limited to pres
entations, meetings and yearly reviews for direct employees.
a Managing Conflict- Dealing directly with employees in an antagonistic situati
on, using appropriate interpersonal styles and methods to reduce tension or conf
lict within the company. This Included direct supervision of a shift or the coor
dination of multiple work groups. Making recommendations concerning selection, t
ermination, performance appraisal and professional development.
a Responsibilities- Manage 5 different facilities with a total of 287,000 sq ft
including: all Safety & Security procedures all on call alarms, deal directly wi
th vendors and schedule all preventive maintenance on all facilities.
a Computer Skills-Use Microsoft programs such as excel, word, Business intellig
ence, power point, outlook, Mac/Apple and managed payroll for 15 direct employee
s using e-Time software.
a Business Planning: Coordinated and monitored operations with a variety of prop
rietary software to ensure performance production rates are consistent with busi
ness plan and pattern, reducing overtime and lost time. Reviewed reports and bus
iness metrics to analyze and plan staffing needs for optimum department operatio
ns on a daily basis and reported weekly results to manger.

Credentials: I have earned the following credentials.

a Valid Arizona License.
a Citizen of the United States.
a Train the Trainer Forklift by Naumann/Hobbs 06/17/2010

Attributes: Recognized by co-workers and customers for...

a Ability to work under pressure and meet deadlines while managing multiple task
s: I traveled to Seattle for 1 month in January 2010 to help move 300,000 pieces
of inventory.
a Able to communicate to customers and employees in a professional and respectf
ul manner: I was selected to host a beta test for a Crisis Support team in 2009
by of leading a team of tenured, experienced employees (management only) from No
rth America Operations were deployed to Phoenix to replace the existing employee
s in the event employees were unable to work. My responsibilities included assig
ning the daily workload and to ensure the business operated with little or no di
sruption.
a Customer Facing: In 2009 I conducted the tours in the companyas first open hou
se to introduce customers to a new business line, with an attendance of 30 custo
mers from different companies.
a Able to manage large projects and meet deadlines: In 2007 I was 1 of 3 leads t
o move 350,000 pieces of inventory from 2 temporary facilities to a new facility
20 miles away. This included managing 15 temporary employees and 10 full time e
mployees in order to meet a 3 month deadline.
a Bilingual
Employment: A history of increasingly significant responsibility.

a Operations Supervisor, Iron Mountain March 2008 to Nov 2010

a Operations Coordinator, Iron Mountain June 2003 to March 2008
a Marina Attendant, Blue Water Casino November 2002 to May 2003
a Host/Waiter, El Sarape June, 2000 to Octobe
r 2002
Education: A commitment to professional development.
a Estrella Community College
o Major in progress -2011 Degree Organizational Management
o Certification Certificate Organizational Leadership
a Parker High School Diploma
References: Available upon request