DAVID M.

KLINGER
217 Shire Way
Lawrenceville, Ga 30044
404-310-7332
Email: dkfd1d46@westpost.net
EXPERIENCE SUMMARY:
a Production Control, Production Support Analyst, Technical Support Analyst in t
he support of current production running using a scheduling package like CA7/CA1
1,ZEKE/ZEBB, OPC, CONTROL M/D.
a Primary experience is fixing abends, JCL, and restarting batch jobs to normal
EOJ, including light scheduling new jobs and database maintenance. Train new emp
loyees or taken operators and made them able to fix abends on there own with-in
three to four months, including JCL concepts.
a CA7 products have used for over 10 years and know how schedule and temp change
jobs to run, hold, change submit times or use overrides for special inputs or p
rograms.
a Worked with the scheduler to set-up schid's to run cycles daily, monthly, year
ly or specials. DB2 always contention problems when many jobs are running at the
same time use DB2 commands to stop and start databases, locks, displays to see
what the state of the file is in.
a Worked with many jobs down at the same time and know what jobs is the most cri
tical to resolve first. DBT & BTI are a form of a transmission like NDM, supertr
acs or FTP.
a On-call coverage for many years and a track record producing good results and
completing assignments.
a Strong Team player, good at focusing on issues of the day and keeping on sched
ule.
a Interacted with Management, Project Management, Technical Teams to complete al
l testing and conversion schedule.
a Have written JCL from scratch to use as Production and Test JCL. Test JCL was
used at Citizens Bank, State of Georgia and MCI Corporation Y2K projects.
a
TECHNICAL SKILLS SUMMARY:
HARDWARE: IBM SYSTEMS, 600J, 9525I, 982PP, AMDAHL 1400A, 8670PP, MODEL, 90
21
SOFTWARE: MVS/XA, CMS, TSO, SDSF, ISPF, IDMS, CICS, NETVIEW, CA1, CA7, CA11
, CMOD, APC, OMEGAMON, INFOMANAGEMENT, NDM, SUPERTRACS, ESPP, ZEKE, ZEBB, ENDEVO
R, OPC, EXPERT ADVISOR, VSAM, IBM UTILITIES, JCL, CHANGEMAN, KEYS, SYSTEMWARE, P
C, FILE-AID, LOTUS NOTES, E-MAIL, SUPPORT MAGIC,CONTROL-M, ACT, JES2, ON-CALL CO
VERAGE

aEXPERIENCE HISTORY:
9/08 a" 11/10
SITA (CONTRACTOR VIA Techisource)
COLLAGE PARK , GA
OPERATIONS ANALYSTS/SYSTEM ADMINISTRATOR
MONITORING 8 MAINFRAME SYSTEMS, A NETWORK OF OVER 250 WINDOWS SERVERS,
OVER 150 UNIX SERVERS AND OVER 20 LINUX SERVERS. LEVEL ONE PROBLEM RESOLUTION AN
D ESCALATION, PERFORM SCHEDULED MAINTENANCE, CHANGE IMPLEMTATION AND PROCESS SER
VICE REQUEST, CREATE AND MANAGE CITRIX AND TIMBUKTU USER ACCOUNTS, OPERATOR TRAI
NING, CREATE AND MAINTAIN INCIDENT AND STATISTICAL REPORTS. DEVELOP COMMAND CENT
ER DOCUMENTATION. SUPPORT PRODUCTION LONDON.
TECHNICAL ENVIRONMENT: JOBTRAC, REMOTE DESKTOP, TRILLIUM, JCL, DSVIEW3,
CICS, DB2

6/08 a" 09/08

INFROCROSSING a" OMAHA, NE
OPERATIONS ANALYST
a Support all production on a 12 hour shift 7 PM to 7 AM.
a Correct any abends using CA7/CA11, OPC, ZEKE/ZEBB, JOBTRAC, CONTROL-M
a and restart to normal EOJ.
a Do all IPLas, change controls and maint on the week-ends
a Full technical knowledge of applications systems analysis..
a .
TECHNICAL ENVIRONMENT: CA7/CA11, OPC, ZEKE/ZEBB, JOBTRAC, CONTROL-M, JCL,DB2, CI
CS

UNEMPLOYED May2007 a" 06/08

Since my last contract ended, I have performed various projects for acquaintance
s around our
area. Having traveled and been on the road, I took a bit of time to get some wo
rk done on and
around my home and did some side work until I was ready to re-enter the job mark
et.
1/07 a" 4/07
CITIZENS BANK a" CRANSTON, RI
TECHNICAL ANALYST
a Define complex CA-7, CA-11 scheduling coding to jobs on the Prod and QA Mainfr
ame systems.
a Create, Test and define CA-Dispatch coding and create and or modify CMOD repor
t applications to support new Bank.
a This is to support the creation of the M1 system in preparation for the Great
Bank Conversion. Responsible for providing expertise in the area of technical sy
stem design for major and complex projects.
a Full technical knowledge of applications systems analysis and programming.
a Successfully completed contract.
TECHNICAL ENVIRONMENT: CMOD, CA-7, CA-11, CA-DISPATCH, JCL, ABEND ANALYST

03/05-04/06
PHILLIP MORRIS USA/IBM - RICHMOND, VA
PRODUCTION SUPPORT ANALYST
a Monitor all operational procedures, processes and procedures supporting mainfr
ame applications and batch jobs executing on a variety of technical platforms (i
.e., MVS, ZEKE, ZEBB, TSO, & SAP).
a Enter problem tickets on Vantive tracking software and coordinate problem dia
gnostics and resolution.
a Able to understand JCL concepts, and software applications problem identificat
ions, diagnosis and resolution.
a Able to identify and resolve resource conflicts to maximize efficiency and mee
t production deadlines.
a Escalate problems to Enterprise Service Desk, Tier 2 Applications Support, and
other IS management as appropriate. Sucessfully completed contract.
TECHNICAL ENVIRONMENT: MVS, JCL, ZEKE/ZEBB, TSO, DB2 AND SAP

11/04 - 03/05
COMPUTER SCIENCES CORPORATION EMEDNY/ NYS MMIS - ALBANY, NY
PRODUCTION SUPPORT/COMPUTER OPERATIONS
a Provide job abend experience, manual and automated environments. Strong JCL co
ding for restarts use ROSCOE or TSO.
a Scheduling/restart procedures and software (such as ZEKE, ZEBB, CA-7,CA-11, OP
CA, Control-M. Endeavor/Librarian. Balancing procedures and software such as CA,
APCDDS.
a Reconciliation software output management package. OS 3090 experience IPLas ,
stand alone dump, and a wide range of hardware.
a Strong knowledge of operating systems concepts and commands. PC Xerox laser pr
inter and IBM impact printer. Escalation and notification procedures. Successf
ully completed contract.
TECHNICAL ENVIRONMENT: MVS, JCL, ZEKE/ZEBB, TSO, AND ROSCOE
03/03-02/04
COMPUTECH/DAIMLERCHRYSLER - STERLING HEIGHTS, MI
TECHNICAL SUPPORT ANALYST
a Provide comprehensive technical support & troubleshoot on the second shift by
investigating and resolving all production and non-production problems.
a Utilize sophisticated software and hardware measurement tools to constantly mo
nitor and report on the performance of all batch and on-line systems; Tools incl
ude OMEGAMON, NETVIEW, COMPULERT, TSO/ISPF, and CA7, CA11.
a Monitor and modify where required workload schedules to ensure all work perfor
med on all Data Centers are done on a timely basis. Assist Applications groups i
n the modification of production JCL in the event of aborts. Assist users having
problems with applications , security, terminals, and printers; contact the app
ropriate personnel if necessary.
a Monitor SITESCAN for any alarms or alerts with the air conditioners & controll
ers. Run daily, weekly, and monthly backups on VM system.
a Perform weekly Initial Program Loadas for several systems. Create problem reco
rds for problem tracking and escalation in the Trouble Ticket Tracking Reporting
System (TTTS) to ensure effective turnover. Add, edit, and delete users and rep
orts from WSF2 writer support report system.
a Analyzes, records and control payments from banks for Chrysler Financial to en
sure the dollar amounts balance before nightly updates. Train new employees when
hired into the company.
a Communicate both verbally and in writing to clearly express concepts and facts
to the area, supervisors and management. Support the launch of new applications
 systems and initializations by working with the customers. Insure that all the
facilities are monitored at all the locations. Successfully completed contract.

TECHNICAL ENVIRONMENT: MVS, JCL, CA7/CA11, DB2, FILEAID, TSO, AND CICS
01/01-06/02
COMFORCE/BELLSOUTH - BIRMINGHAM, AL
PRODUCTION SUPPORT SPECIALIST
a Primary contact for daily LMOS host table maintenance problems and other requ
ests. Responsible for investigating, resolving and / or referring all problems i
nvolving receipt of daily work LMOS host users.
a Responsible for all new npaxx additions to the LMOS host and front-end databas
e across the BellSouth region. Primary contact /team member for LMOS host and fr
ont-end NPA/database its bulk unit number changes. First point of contact involv
ing problems with host production jobs. Attended NPA/database split meeting and
provided shift implementation work, when needed. Proactively monitored system a
ctivity to working with LMOS programmers in analyzing root problems related to
system outages.
a Used CA7/CA11 as scheduling package
TECHNICAL ENVIRONMENT: MVS, JCL, CA7/CA11, DB2, FILEAID, TSO, AND IOF
03/99-02/00
IMI SYSTEMS INC/IBM-AT&T - ALPHARETTA, GA
TECHNICAL STAFF MEMBER
a Tier II Fault Management for Batch Cycle processing for the Residence Account
Maintenance Platform family of applications. This covered 26 components as over
120,000,000 accounts. Responsibilities included determining impacts and priorit
izing processing, developing/implementing corrective actions and determining roo
t cause/trend analysis. First point of contact for abend resolution.
a Service Availability Management responsibilities included managing batch cycle
deviations, developing critical milestones, and facilitating Process Improvemen
ts Initiatives. Tier II support for System Online Availability seven Days a week
/24 hours a day included negotiation of Service Level Agreement exceptions, syst
em outage documentation, Business partner notification/escalation, root cause an
alysis as well as tracking and trending to develop action plans. Worked with cap
acity planning to initiate improvements and cost saving potentials.
TECHNICAL ENVIRONMENT: MVS, JCL, CONTROL-D, DB2, FILEAID, TSO.
11/98-02/99
KEANE INC/DHR STATE OF GEORGIA - ATLANTA, GA
Y2K TESTING ANALYST
a Loaded the JCLS (jobs, procedures, utility cards and all other components from
production. Prepared the naming standards for the application. Changed all the
jobs procedures and all other components as per the Y2K naming conversions. Y2K
test datasets were prepared for test purposes.
a All backups and restore jobs were coded as per the requirement of the testing
strategies. Loaded test data into their files. All testing problems resolved for
smooth turnover.
TECHNICAL ENVIRONMENT: MVS, COBOL, JCL, CICS, DB2, FILEAID, TSO, AND VSAM
08/98-10/98
VISTA /MCI - ATLANTA, GA
Y2K TESTING ANALYST
a Contract work as Y2K testing analyst for MCI. Wrote all test script to test al
l COBOL programs for date fields, for year 2000. Heavy JCL, VSAM, File-aid and a
nalyst work .
TECHNICAL ENVIRONMENT: MVS, COBOL, JCL, CICS, DB2, FILEAID, AND TSO

04/97-08/98
JOHN H. HARLAND - DECATUR, GA
MAINFRAME ANALYST
a Responsible for proprietary software implementation and on-site training. Resp
onsible for setup and implementation of proprietary software for Financial Insti
tutions. Coded in Group1 software to reformat and establish edits for various ba
tch Customer input files. Proficient in analyzing data transmissions and various
data formats. Aided clients in system re-architecture for implementation of exi
sting check order platforms.
a Coordinated various departments to employ client batch and on-line systems inc
luding parameters and production specifications (CICS, VTAM, and TELECOMMUNICATI
ONS). Supplied on-site system and software training, including ongoing support a
nd maintenance. Provided good written and oral communications with supervisor, c
lients and coworkers.
a Provided 24 hour operations support to resolve systems abends in the productio
n environment. Provide technical assistance to 45 production facilities. Furnish
ed system/software support for various national and international financial inst
itutions.
TECHNICAL ENVIRONMENT: MVS, COBOL, JCL, SQL, CICS, AND DB2
10/96-04/97
COOPERATIVE TECHNOLOGIES, INC - ATLANTA, GA
PRODUCTION CONTROL ANALYST
a Contract work as production control analyst, scheduler. Corrected all abends,
and restarted all jobs to normal eoj, using OPC. Created all jcl, procs and co
ntrol vsam files for client.
a Ran JCL checks to clean up all syntex errors. Created all OPC schedules, test
ed to client satisfaction before moving to production. Trained client in OPC
procedures.
TECHNICAL ENVIRONMENT: MVS, JCL, TSO, OPC, AND FILEAID
03/96-10/96
CERIDIAN EMPLOYER SERVICES - ROSWELL, GA
PRODUCTION CONTROL SPECIALIST
a Ran all payroll schedules using Zeke & Zebb, restarted all jobs to normal end
of job.
a Planned directed, and controlled scheduling activities needed to receive, proc
ess deliver all customer input and output for C11 and on demand requests within
given delivery deadlines.
a Maintained all Zeke schedules. Completed all endeavor moves for programmers
on request, to move procs, programs or JCL etc.
TECHNICAL ENVIRONMENT: MVS, TSO, JCL, DB2, ENDEAVOR, ZEKE AND ZEBB.
09/95-03/96
SUNTRUST SERVICE CORPORATION - ATLANTA, GA
OPERATIONS SUPPORT TECHNICIAN
a Assured completion of all batch work on midnight shift using CA7 schedule. Cor
rected abends associated with batch processing, which included any recreation of
tape or disk datasets. Corrected any abends with NDM or Supertracs transmissio
ns. Documented all abends using infomanagement. Trained Operations and Quality C
ontrol personnel on process control procedures. Worked with all management to re
solve any problems to final resolution.
TECHNICAL ENVIRONMENT: MVS, CA7, SDSF, TSO, JCL, DB, CICS, AND SUPERTRACS

9/94-09/95
WORLD SPAN ATLANTA GROUP SYSTEMS INCORPORATED - ATLANTA, GA
OPERATOR
a Processed all scheduled work on midnight shift using CA7 schedule. Fixed all a
bends using CA7 and CA11 restart procedures. Updated documentation to reflect pe
rmanent changes in JCL or PROC.
a World Span was converting from CA7, CA11, schedule to ESPP. Worked with all de
partment heads to insure normal completion of all scheduled work.
TECHNICAL ENVIRONMENT: MVS, CA7, CA11, ESPP, JCL, AND FILEAID
03/89-09/94
GE CAPITAL CORPORATION - ALPHARETTA, GA
SENIOR PROCESS CONTROL SPECIALIST
a Coordinated system operations encompassing a wide variety of production jobs.
Implemented system updates and recreated datasets on tape or disk, with responsi
bility for up to 18 Images concurrently. Provided technical assistance and infor
med users of any documentation changes. Scheduled day and night shift responsibi
lities and completed any unfinished processing. Corrected all abends associated
with CICS, IDMS, JCL, PROC, Utilities, Automatic Process Control, CA1, CA7, CA11
, or any know abend.
a Assigned to installation team for new United Pacific Life System. Five-month p
roject involved setting up schedule to run under CA7 and CA11 and performed oper
ations technical support to ensure smooth transition.
a Trained Atlanta Operations and Production Control Staff on United Pacific Life
Systems operating and process control procedures. Created process control docum
entation. Trained operational and Programmer Staff on use of SDSF, ISPF, JCL, CA
7, CA11 and TSO at Tip/Space Corporation, Philadelphia, PA.
TECHNICAL ENVIRONMENT: MVS, CA7, CA11, JCL, FILEAID, TSO, INFORMAN, AND VSAM.

REFERENCES AVAILABLE ON REQUEST