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BRENDA L.

WOLFE
INFORMATION TECHNOLOGY TRAINER and TESTER
Management through Personal Leadership
SUMMARY
Information Technology Training and Testing Professional, confident, highly ener
gized, effective and persuasive communicator with strong interpersonal and organ
izational-development skills. A detail-oriented professional with experience and
proven success in planning, implementing, and supporting training plans and str
ategies in a wide variety of industries and organizations.
Adept at developing exceptional internal client relationships through a careful
attention to detail that is based on practical experience and successful strateg
ies created to improve organizational relationships, culture alignment, stakehol
der management, and leadership sponsorship.
Expert at quickly and successfully responding to ever-changing environments and
situations, known for strong client focus, level of enthusiasm for effectuating
business success, systemic thinking, and strong relationship building, always d
emonstrating integrity while projecting a positive personal and professional ima
ge.
Accustomed to adversity, resistant to rejection, and practiced in the patient a
nd consistent attainment of personal and professional goals, a turnkey solution
provider who consistently earns the confidence of both internal clients and staf
f through the delivery of superior support and performance.
CORE COMPETENCIES
Management and Administration Recruitment Program Development Problem Resoluti
on
Project Management Team Development Team Leadership Mentoring
Program Management and Execution Proposal Development
Client Relationship Management Training Skills Assessments
Executive Presentations Effective Communication
Background check completed October 28, 2010 includes all known addresses, civil
,and criminal records.
PROFESSIONAL EXPERIENCE
Information Strategies Inc. Washington DC 2002 Present
Managing Consultant
In Operations Manager role, manage the daily operations of the Marine Corps Recr
uiting Information Support System, consisting of 1000+ users. As Requirements M
anager, work with subject-matter experts to gather requirement from multiple sou
rces, and process in Mercury Quality Center, a Web-based test management tool.
In Test Manager role, organize high-quality applications and provide consistent
process for gathering requirements. Plan and schedule tests, analyze results, a
nd manage issues utilizing Mercury Test Director. As Documentation Manager, dev
elop, update, and maintain user manuals, online user instruction manuals, lesson
plans, and student handouts.
Design, develop, and present training and development programs based on both th
e organizations and the individuals needs. Amend and revise programs as necessar
y, to adapt to the changes in the work environment.
Assess trainers performance, evaluate competency level, and provide appraisal r
eports to management.
BRENDA L. WOLFE PAGE 2
United States Marine Corps 1981 2002
Marine Corps Recruiting Command
Information Support System Operations Chief 1997 2002
Provided Help Desk support and training to over 500 enlisted users. Analyzed per
formance of Help Desk activities and documented resolutions, identified problem
areas, and devised and delivered solutions to enhance quality of service.
Earned United States Marine Corps Lead Training Certification.
Monitored and tested solutions to ensure problems had been adequately resolved.
Developed and implemented Help Desk policies and procedures.
4th Marine Corps District
Recruiting Command Operations Chief 1995 1997
Managed staff responsible for recruiting, interviewing, and advising civilian pe
rsonnel to obtain qualified applicants for enlistment into the USMC. Advised re
cruiters on best practices and selection. Provided professional support, traini
ng, and development to staff.
Recruited best talent for the marines successfully enlisted 32,000 men and wome
n into the USMC.
Managed staffing process and analyzed each case when making recruitment decisio
ns.
PREVIOUS MILITARY EXPERICENCE
Recruiting Station Baltimore Baltimore, MD 1993 1995
Operations Chief
Recruiting Sub-Station Gaithersburg and Rockville, MD 1990 1993
Non-Commissioned Officer In Charge
Recruiting Sub-Station Gaithersburg Gaithersburg, MD 1989
1990
Recruiter
United States Marine Corps 1981 1989
Sergeant-E5
EDUCATION
Bachelor of Science, Information Technology Management University of Phoenix
CERTIFICATION
Project Management, IT Professionals Certification University of Maryland Uni
versity College Adelphi, MD
Certified Tester, Foundation Level (CTFL) International Software Testing Quali
fications Board
Rational Requisite Professional Certificate Mercury Test Director Suite Certifi
cate
SPECIALIZED TRAINING UNITED STATES MARINE CORP
United States Marine Corps certification in Curriculum Development Staff Non Co
mmissioned Staff Course
United States Marine Corps Lead Training Certification Non Commissioned Officer
Leadership Course
Recruiting Operations Chief Course Basic Recruiter Training Course Leadership
Training Course
Advanced Non Commissioned Officer in Charge Recruiter Course Train-the-Trainer
Course
Basic Food Service Course Chief Bakers Course Recruit Training
ADDITIONAL TRAINING
CMMI Level I Introduction Course Getting Started with Rational Clear Quote Cour
se
Essential of Rational Requisite Professional Course