2619 36th Avenue NE

Hickory, North Carolina 28601 828-315-0496

Kurt Schoenau

Career
Focus: Result oriented manager seeking to continue to utilize
my background in people management, customer orientation, and productivity and q
uality management. Highly motivated to obtaining corporate goals.
Professional
Skills: Performance-driven professional with 18 years of ex
perience in managing corporate operations within the hospitality industry. Outs
tanding record of achievement in sales growth in spite of downturn of economy.
Track record of developing advertising sales, client relations and needs assessm
ent, and improving sales team performance. Skilled in coaching and mentoring, an
d a quick learner who grasp and put into application new learned ideas and conce
pts. Self starter and innovative individual who is able both to work independent
ly and as part of a team to accomplish company objectives.
Professional Convergys, Hickory, NC
2010 to present
Customer service
. Customer issue handling
. Knowledge in multitude of company navi
gational systems
. Sales

FRANKIE AND JOHNNYaS, Hickory, NC

Experience: Management
2007 to present
. Involved in the initial startup o
f the restaurant including hiring and training staff,
Menu creation, marketing and layout
. Manage daily operations including
ordering, accounting and staff

PERKINS FAMILY RESTAURANT, Delafield, WI

General Store Manager 2001 to 2007
a Direct involvement with start-up of new facility in a chain of 17 restaurants
a Daily direct accountability for operational efficiencies and profitability
a Manage interviewing, hiring, training, performance appraisals, and employee re
lations for a
staff of 40 associates
a Monitor and adjust staffing schedules
a Prepare sales forecasts and budgeting
a Manage and streamline operational systems
a Direct customer relations & service

WEST BEND COUNTRY CLUB, West Bend, WI

Food & Beverage Assistant Manager 2000 to 2001
a Managed and directed food service operations for a private country club
involving formal and informal dining
a Coordinated and directed private parties and dinner theater events
a Accountable for customer/member relations and service
 FRANKIE & JOHNNEYaS RESTAURANT, Fort Meyers, FL
Manager 2000
a Direct hands-on daily management of a popular, start-up restaurant
a Trained and supervised staff
a Managed customer relations & service

JEZCO OF NEW YORK, New York, NY

Administrator 1992 to 2000
a Full charge accountability for all company administration including 75-10
0 transfer
stations and 10 staff drivers
a Supervised employees
a Managed accounts receivable and payable
a Directed all public relations initiatives

Education: St. Johnas University a" New York, NY

a B.A. a" Business Administration