Walter Eimans

3157 Ashgate Way

Ontario, California 91761
Home (909) 923-3953
Cell (909) 240-4880
E-mail: wefe6ab6@westpost.net

Dear Sir or Madam:

The enclosed resume highlights my experience over the past twenty years in banki
ng. In my most recent position as Vice President/Service Manager of a high volu
me branch with Citizen's Business Bank, I was responsible for the overall branch
operations and audits and worked closely with the bank's high value clients to
accurately identify their business needs and preferences and proactively offer s
olutions. In this capacity, I investigated, analyzed, and resolved customer iss
ues, which resulted in an excellent record of customer satisfaction and retentio
n. In addition, I was responsible for the staff training program, which was so
successful that many of my team members advanced to company headquarters, which
was located in the same building. My tenure with the organization provided a com
prehensive understanding of banking procedures and a highly specialized knowledg
e of the industry, business interests, and current economic conditions.
I am now seeking a new career challenge. My goal is to join a firm in a positio
n in which I can utilize the extensive experience that I have acquired. You wil
l find me to be thoroughly professional, highly ethical, and able to communicate
financial information clearly and concisely at all levels. I have a strong cli
ent focus, excellent communication skills, and highly effective problem solving
skills.
I would appreciate the opportunity to discuss my background in greater detail in
a personal interview.
Sincerely,

Walter Eimans
Enclosure

Walter Eimans

3157 Ashgate Way

Ontario, California 91761
Home (909) 923-3953
Cell (909) 240-4880
E-mail: wefe6ab6@westpost.net
SUMMARY
* Banking Professional with over twenty years experience in bank branch operatio
ns and customer service.
* Current with industry trends, problems, procedures, guidelines, legal and regu
latory requirements.
EXPERIENCE
CITIZEN'S BUSINESS BANK - Ontario, CA 1990 - 2010
Vice President/Service Manager - (2000-2010)
Assistant Vice President/Service Manager - (1990-2000)
Provided administrative and operational oversight, ensured superior customer ser
vice, and audited for compliance with established bank policies and procedures i
n this high volume branch located at the corporate headquarters.
* Focused on high value customers, interacting closely centering on retention an
d ensuring satisfaction
* Resolved problems and recommended bank products and services
* Hired, supervised, scheduled, and developed Tellers and New Accounts Represent
atives to ensure high quality and retention, maximized employee productivity, an
d minimized employee turnover
* Scheduled staff to ensure coverage; planned and assigned work; evaluated perfo
rmance
* Directed training activities and trained Tellers in cross-selling for growth a
nd profitability
* Implemented new procedures
* Managed internal/external audits, compliance, and loss control ensuring the ba
nk's integrity
* Evaluated branch efficiency
* Addressed escalated / unusual customer concerns either through direct personal
action or referral to the proper department
* Ensured that all new account documentation proper and procedures were in place
, complete, and accurate
* Prepared morning reports
ACCOMPLISHMENTS:
* Recruited from First Business Bank to open a new branch for Chino Valley Bank
as an Assistant Vice President; when Chino Valley Bank acquired Citizen's Trust
in Ontario, I was selected to bring several of the bank's branch operations into
conformance with company procedures; the company name was then changed to Citiz
en's Business Bank.
* Recipient of Salesperson of the Year - Operations (for new business developmen
t) 1995.
FIRST BUSINESS BANK - Los Angeles, CA 1989 - 1990
Assistant Vice President - Provided administrative and operational oversight, en
sured superior customer service, and audited for compliance with established ban
k policies and procedures.
* Interacted with high profile customers centering retention by providing indivi
dualized attention
* Resolved problems and recommended bank products and services
* Hired, supervised, scheduled, and developed staff; ensured productivity
* Scheduled staff to ensure coverage; planned and assigned work; evaluated perfo
rmance
* Oversaw training activities and trained Tellers in cross-selling
* Managed internal and external audits, compliance, and loss control
* Addressed escalated / unusual customer concerns

EDUCATION
EAST LOS ANGELES COLLEGE
General Education
CITIZEN'S BUSINESS BANK
Numerous banking classes including the following:
Time Management, Human Resources, Operational Audits, and Writing Performance Re
views.

SPECIAL SKILLS
Computer literate.
Strong skill with numbers.
PERSONAL
Ability to travel.
References Furnished Upon Request