BUSINESS ANALYST * SYSTEMS ANALYST

Over 10 years of IT development and project experience. Proven ability to unders

tand and assess mission-critical business issues and to provide effective transl
ation into IT deliverables. Superior object-oriented design and development skil
ls. Capable of utilizing internal and external resources to deliver high quality
work product within the budgeted cost and time parameters. Acknowledged for del
ivering innovative design solutions for a wide range of industries. Award-winnin
g developer. Detailed, precise and focused.
Complete IT Project history available on request.
Professional Strengths Include
* System Analysis & Design, Technical/Functional Specifications, Business Requir
ements
* Mockups/Prototypes, Application Development, JAD Sessions
* Gap Analysis, Process Modeling, Data Analysis
TECHNOLOGIES & PROCESSES SNAPSHOT
* UML Modeling and Analysis, SCRUM and Agile Development
* Unified Process, RUP (SDLC), .NET and Java Development
* XML (DTD, Schema, XSLT, CSS), T-SQL
* Mercury Quality Center, Content Taxonomy and Architecture
* Microsoft Visio, Management KPIs and Reporting Metrics
RECENT PROJECT HIGHLIGHTS
* Developed complete reporting requirements for Lead and Sales Force Activities
system on multiple platforms (Business Objects, Actuate), including Leads, Calls
, and Management KPIs.
* Designed complex compensation report suites for Management and LOB Sales repor
ting.
* Engineered complex costing calculations for a pharmaceutical enterprise RFP bi
dding application, using SCRUM and Agile development processes.
* Comprehensive requirements gathering for a large-scale finance industry propri
etary software development project. Brought SDLC process support to the project.
* Wrote business requirements for and supported large-scale B2C Loan Officer web
portal application for the mortgage industry.
* Wrote functional requirements and test cases for a large-scale eCommerce mortg
age servicing and origination web applications. Executed testing for the full ap
plication suite.
RECENT EMPLOYMENT SUMMARY
Business Analyst - 2010 to Present
Lincoln Financial, Radnor, PA
Senior Business Analyst - 2008 to 2009
ICON Clinical PLC, Pennbrook, PA
Senior Business Analyst - 2007 to 2008
Lincoln Financial Group, Philadelphia, PA
IT Business Analyst - 2006 to 2007
GMAC Mortgage, Horsham, PA
RECENT EMPLOYMENT CHRONICLE
Business Analyst - 2010 to Present
Lincoln Financial, Radnor, Pa
As a Business Analayst in the management Information and Reporting Group, I've d
eveloped all of the requirements for all reporting data and functionality for th
e new enterprise-wide lead management and call queue system. I developed enterpr
ise Lead Statitisics Reports, Call Team activity Reports, and Management KPI das
hboards. I also designed and engineered Compensation reporting suites for LOB Sa
les Team and developed the initial requirements for integration with Lincoln's e
lectronic fulfillment system.
* Delivered comprehensive requirements before deadlines.
* Worked with high-level stakeholders throughout.
* Managed deliverables on an agressive schedule.
* Employed multiple data implementations, including SQL and XML data.
* Detailed Mockups and Prototypes.
* Process flow diagrams.
Senior Business Analyst - 2008 to 2009
ICON Clinical PLC, Pennbrook, PA
As the Business Analyst on a high-profile SCRUM/Agile team, the team and I engin
eered a top priority bid costing and resource management application for the pha
rmaceutical industry. The application integrates several siloed department costi
ng tools and provides a master set of bids rates for all affected departments, p
roviding business development staff with consistent and competitive bids, contra
cts and change orders.
* Facilitated and directed requirements elicitation sessions with Executive stak
eholders, resulting in high-value, high accuracy requirements artifacts and redu
cing development work cycles.
* Participated in project visioning, design and usability design, resulting in i
mproved user acceptance of the product.
* Managed relationships with Executive stakeholders, resulting in improved buy-i
n from Executive sponsors.
* Daily SCRUM sessions
Business Requirements Documents (BRDs)
Functional Mockups and Prototypes
JAD Sessions
Gap Analysis
Visio Flow Diagrams
Senior Business Analyst - 2007 to 2008
Lincoln Financial Group, Philadelphia, PA
I joined Lincoln's Retirement Income Security Group and led the business analysi
s and requirements group during the crucial initial phase of a large-scale retir
ement planning software project. I designed and facilitated executive requiremen
ts sessions and presentations; instituted industry and SDLC best practices; dire
cted a business analyst team; and wrote and edited complex system and business a
nalysis documents.
* Significantly reduced vendor requirements gathering time and streamlined the r
equirements process, reducing project costs
* Crafted the executive vision of the retirement planning solution with key top-
level stakeholders
* Improved existing business processes and systems through process creation and
re-engineering
* Business Requirements Documents (BRDs)
White Papers
JAD Sessions
Gap Analysis
Prototypes and Wireframes
Visio Flow Diagrams
IT Business Analyst - 2006 to 2007
GMAC Mortgage, Horsham, PA
As an IT Business Analyst on a wide range of B2C web projects, I led requirement
s gathering sessions, documented business and functional requirements for large-
scale eCommerce web applications. I worked closely with both the development sta
ff and business stakeholders on all aspects of the software products, including
release and post-production reporting. The web applications provide the primary
avenues for the retail mortgage origination and servicing offerings by the compa
ny, with a combined registered user base of over 80,000 active accounts.
* Business Requirements Documents (BRDs), use cases, process flows, wire frames,
and test cases.
* Managed aggressive project timelines.
* Worked with high-level stakeholders across different Departments.
EDUCATION
Masters, Ideology & Discourse Analysis - 1989
University of Essex, Colchester, Essex, UK
Masters degree in Applied Semantics within the Department of Government.
Bachelor of Arts, Philosophy - 1987
University of Massachusetts, Amherst, MA
Philosophy degree with concentrations in logic and technical semantics.
Philosophy/Logic/Semantics - 1992
University of Pittsburgh, Pittsburgh, PA
Masters studies in technical semantics, language and logic.