SACKEISHA STANLEY

171-21-103rd * Queens, NY 11433 * (718) 657-6406 (H) * (718) 809-1819 (M)

* ss1015a64@westpost.net

PROFESSIONAL PROFILE
Over 8 years of progressive, flourishing experience in the Financial industry.
Effectively control expenses and maximize revenue, exceed customer service sta
ndards, and ensure overall success of the organization. Develop accountable, pr
oductive teams through motivation and training. Detailed individual who thrives
in high pressure environments and demonstrates success through results.
Core Competencies:
Project Management
Customer Service Program Development
Business Development
Financial Performance & Profitability Monitoring
Risk Analysis
Compliance Management
Talent Acquisition
Training & Development
Staff Supervision
WORK HISTORY
Bank of Nova Scotia Jamaica Ltd. June 2002-August 2010
Senior Operations Officer, Service and Operations (09/07-08/10)
Instrumental in the management of the overall branch operations and customer ser
vice management, focused on the branch premises and ATM monitoring. Directly su
pervised the Teller Supervisor, Customer Support Clerk, and Human Resources Cler
k, in addition to the Personal Banking Department. Conducted hiring and trainin
g of appropriate staff, while ensuring that staff levels were constantly sustain
ed. Facilitated compliance with Anti-Money Laundering Guidelines and ensured al
l staff was current on annual AML training. Reviewed and monitored AML reports
and took appropriate action when necessary. Reviewed monthly Account Monitorin
g report, identified high risk customers, and completed Risk Assessment document
ation. Additionally responsible for managing Branch Accounting and Profitabili
ty, keeping expenses within budget and emphasizing on revenue generation.
* Delivered overall improvements in the usage of all alternative delivery channe
ls, including ATM.
* Implemented "Know Your Customer" program, ensuring that unusual transactions w
ere reported and submitted to the Compliance Unit immediately.
* Ensured staff performance expectations were met through observation, formal co
aching, and constructive Performance Evaluations.
* Achieved a profitably operating branch through close monitoring of Branch Acco
unting Procedures and Profitability.
* Successful Customer Service Management demonstrated through consistent positiv
e results of monthly Gallup Survey.
* Recognized for progress on Signature Imaging project and Improved Customer Ser
vice delivery.

Management Trainee (09/06-09/07)

Selected to receive extensive training in overall Branch operations, including p
remise control, budget control and performance and profitability management. Ad
ditionally trained in Teller and Personal Banking supervision, as well as Custom
er Service management.
* Excelled in training program, which resulted in being offered a management pos
ition prior to the completion of the program.
Personal Banking Assistant (06/03-09/06)
Serviced the needs of Personal and Business customers by handling their transact
ions, as well as in-branch and telephone inquiries in a timely and efficient man
ner. Identified opportunities for additional business and provided the Sales de
partment with solid referrals. Provided leadership and direction for special pr
ojects and promoted branch campaigns.
* Awarded "Exceeds Expectations" performance rating two consecutive years.
* Team Lead on award-winning, Alternative Delivery Products campaign.
Teller (06/02-06/03)
Serviced needs of both Personal and Business customers. Promoted products and s
ervices offered by the bank. Referred opportunities on financial products to Sa
les. Contributed to branch's overall objectives.

EDUCATION & TRAINING

Bachelor of Science - Management Studies (major), Psychology (minor)
University of the West Indies, Kingston Jamaica
Received Upper Second Class Honors
Bank of Nova Scotia Courses: Fundamentals of Coaching Excellence, Customer Exper
ience Course,
MS Excel, Performance Management, Basic Supervisory Skills
PERSONAL DEVELOPMENT
Bank of Nova Scotia Volunteer
Mentorship Program, University of West Indies
Member of Local Community Services Team
COMPUTER SKILLS
Proficient in MS Office (Word, Excel, PowerPoint) and Windows XP