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JAMES J.

DOWDELL
43 Apache Drive a Manalapan, New Jersey 07726
C: 908.239.1356 a jd1016572@westpost.net a O: 732.792.3133

SYSTEMS ENGINEER/PROJECT MANAGER/TECHNICAL ACCOUNT MANAGER


Results-driven technology consultant and storage systems engineer offering a str
ong balance between business and technical. Possess a proven track record of exp
erience driving the advanced performance and profitability of domestic and inter
national organizations, most notably in the telecommunications, financial and IT
services industries. Oversee all aspects of the technical sales process and cus
tomer lifecycle to ensure the achievement of corporate goals and customer object
ives. Leverage expertise in consultative selling to identify and align client ne
eds and technology requirements with value-added IT solutions and services. Capi
talize on superior communication and interpersonal skills to cultivate valuable
client and vendor relationships. Build and spearhead top-performing teams, provi
ding the guidance, training and support needed to meet and exceed all client and
business expectations.

AREAS OF EXPERTISE
Storage Systems Solution Development & Implementation aTechnical Account Managem
ent a Sales Engineering
Disaster Recovery & Continuity Planning a Business Development a Consultative &
Solution Selling
a Project Lifecycle Management a Requirements Analysis
a Strategic Business Planning a Customer Support a Communication & Problem Solvi
ng Skills
Client & Vendor Relations a Training & Mentoring a Team Building & Leadership

PROFESSIONAL EXPERIENCE
N-Krypt International Corp. Parsippany, New Jersey (3/1/2010 a" Present)
Provider of Intelligence and Security Solutions Leader in delivering Intelligent
eSecurity Solutions
Technical Consultant/Business Development
Technical Sales and Client Service delivery of N-Krypt Security technology to de
alers, value-added resellers, system integrators and end-users in the telecommun
ications, insurance and financial services industries. Interface with executives
from potential client accounts to identify and align their technical needs and
business requirements. Support technical sales activities by responding to RFQs,
preparing and delivering presentations in addition to eliminating technical inh
ibitors to closing sales transactions.
Verari Systems, Inc. San Diego, California (11/14/2008 a" 3/1/2010)
Developer of energy efficient data storage centers and desktop consolidation pla
tforms utilizing independent blade-based compute and storage solutions. Speciali
zes in data storage hardware and green data storage centers. market leader in bl
ade-based storage solutions for the enterprise data center. The product was desi
gned for everything from high-availability Web 2.0 and cloud applications to lar
ge pools of unstructured data. In these environments, applications and storage a
re becoming more converged. The storage technology takes this convergence to the
ultimate endpoint by moving the application server closer to the physical stora
ge to minimize network bottlenecks and increase performance. This convergence of
storage, server and applications makes the blade-based storage solutions an ide
al platform for those organizations seeking cost-effective solutions where proce
ssing power, efficiency and storage density are the primary concerns.
Technical Account Manager/Sales Engineer
Responsible for technical leadership for ongoing Pre- and Post-Sales Engineering
engagement(s), oversight of blade based storage product deployment, contributio
n to account plans, direct interface with customer technical teams. Oversee all
aspects of the technical sales process and customer lifecycle to support the sal
es and delivery of the enterprise computing companyas data storage center soluti
ons and desktop consolidation platforms.
JAMES J. DOWDELL a Page 2 a jd1016572@westpost.net

SOFTPRO NORTH AMERICA, Wilmington, Delaware a 12/10/2007 - 11/14/2008


Premier supplier of signature verification systems for detecting and preventing
fraud.
Client Solutions Manager
Technical sales and delivery of SOFTPRO technology to dealers, value-added resel
lers, system integrators and end-users in the telecommunications, insurance and
financial services industries. Interface with executives from potential client a
ccounts to identify and align their technical needs and business requirements wi
th SOFTPROas value-added solutions. Support technical sales activities by respon
ding to RFQs, preparing and delivering presentations in addition to eliminating
technical inhibitors to closing sales transactions that average up to $500K. Ser
ved as Solutions Architect, Project Manager and Technical Lead tasked with devis
ing and ensuring compliance with solution implementation plans and methodologies
. Lead, supervise and monitor the performance of technical teams to facilitate t
he on time and within budget completion of all software installation, customizat
ion and integration projects. Prepared and delivered sales forecasts and reports
to management teams.
Operational Highlights:
a Leveraged strong consultative and solution selling skills to skillfully identi
fy and align clientsa technical needs and business requirements with SOFTPROas s
ignature verification, check fraud and biometric systems.
a Met and exceeded client expectations through skillful management of entire cus
tomer project lifecycles, ranging from initial kickoff and requirements analysis
through to solution design and implementation.
a Built and maintained a valuable repository of concrete deliverables, project m
ethodologies and business development documents that enabled technical teams to
apply best practices for performing tasks in alignment with corporate goals and
client objectives.

NETWORK APPLIANCE INC., New York, New York a 6/10/2002 - 11/30/2007


Global provider of enterprise network storage and data management solutions.
Technical Account Manager/Senior Sales Engineer
Supported the entire sales process and customer lifecycle to ensure the achievem
ent of business goals and client objectives. Consulted with executives from pote
ntial customer accounts a" including value-added resellers, systems integrators
and end-users from the global telecommunications and financial services sectors
a" to assess and align their business needs and technical requirements with NetA
ppas value-added network storage and data management solutions and services. Coo
rdinated the development and onsite testing of data protection, business continu
ity and disaster recovery strategies to minimize downtime in the event of emerge
ncies. Built, trained and spearheaded a team of professional services engineers
tasked with supporting client engagements, which involved deploying and integrat
ing storage and data management utilities in addition to handling all escalated
issues for high priority cases. Liaised directly with technology engineering tea
ms as well as strategic account interfaces on a regional and worldwide level.
Operational Highlights:
a Awarded entry into the Chairmanas Club for achieving 150% of NetAppas annual $
10M revenue target.
a Recruited by NetAppas Director of Strategic Accounts and Global Sales Account
Manager after demonstrating superior leadership experience in managing critical
technical projects as well as executive-level relationships with worldwide clien
ts in the telecommunications and financial services sectors.
JAMES J. DOWDELL a Page 3 a jd1016572@westpost.net
SPRINT E|SOLUTIONS, New York, New York a 1/15/2001 - 5/20/2002
Integrated provider of packaged Internet, web hosting and professional consultin
g services and solutions to Sprint customers.
Regional Service Delivery Manager
Coordinated the delivery of the companyas technology products, services and solu
tions throughout the Northeast Region. Partnered with regional sales teams to id
entify and secure new opportunities for driving business and revenue growth. Act
ed as a sales engineer tasked with providing pre and post-sales support, which i
nvolved creating proposals and statements of work that effectively addressed the
needs and technical requirements of Sprint customers in the financial and telec
ommunications verticals. Led and supervised a team of service delivery managers
throughout entire project lifecycles to facilitate the achievement of business g
oals and client objectives.
Served as a main point-of-contact to Sprint customers tasked with ensuring the c
ontinuous provisioning of high-quality Internet, web hosting and professional co
nsulting services and solutions.
Financial / Operational Highlights:
a Earned entry into the Chairman's Club for achieving 200% of Sprint E|Solutions
a annual revenue target within the first year of serving as Regional Service Del
ivery Manager.
a Capitalized on solid team building and leadership skills coupled with a thorou
gh understanding of the main drivers that motivate senior-level purchasing decis
ions to propel sales and business growth.
HELIOS & MATHESON NORTH AMERICA, New York, New York a 10/11/1999 - 5/20/2001
Leading provider of IT consulting and software solutions to large organizations,
including Fortune 1000 companies.
Consulting Services Manager a" The A Consulting Team, Inc. (TACT)
Functioned as Director of IT Consulting tasked with managing strategic initiativ
es for expanding internal technology support to enable company and branch office
growth. Additionally served as Head of the TACT Infrastructure Solutions Unit t
asked with orchestrating the sales and delivery of a wide range of IT consulting
services, including database management, LAN / WAN network design and implement
ation, application development and IP based
VPN solutions. Maintained strategic alliances with leading hardware and software
vendors to deliver dependable solutions that aligned with main industry trends.
Operational Highlights:
a Skillfully managed entire customer and project lifecycles, ranging from applic
ation and system design through to development, implementation, documentation an
d end-user training.
a Established and developed valuable vendor partnerships that helped TACT provid
e clients with value-added systems strategies; data warehousing and web-based re
porting solutions; as well as conversion and application development services.

ADDITIONAL HISTORY
(Details provided upon request)
VP, Global Technology Client Services Group a" CIBC-OPPENHEIMER CORP, New York,
New York
a Served as the central point of contact tasked with managing the delivery of te
chnology related products and services to the corporate headquarters and 350 bra
nch locations consisting of 8K+ users nationwide.
a Devised, implemented and managed US Service Level Agreements (SLAs) to ensure
the continuous delivery of high-quality products and services to clients through
out the nation.
Consulting Manager a" SUNGARD PLANNING SOLUTIONS, Wayne, Pennsylvania
a Consulted clients from diverse industries a" including the pharmaceutical, man
ufacturing, banking, financial services and insurance sectors a" on disaster rec
overy and business continuity planning.
a Successfully designed, developed, implemented and tested business continuity a
nd data center recovery plans for all SunGard clients.

JAMES J. DOWDELL a Page 4 a jd1016572@westpost.net


Consulting Manager a" SUNGARD PLANNING SOLUTIONS, Wayne, Pennsylvania (Continued
)
Financial / Operational Highlights:
a Successfully designed and implemented a disaster recovery plan and alternate t
rading site that enabled the New York Mercantile Sugar, Cocoa and Coffee Exchang
e to resume regular trading operations within a few hours of the 9/11 World Trac
e Center attacks.
Division Technology Officer a" COWEN & COMPANY, New York, New York
a Oversaw all day-to-day operations of the IT division, which involved managing
client and vendor relationships, handling lease and purchase negotiations in add
ition to controlling the firmas technology assets.
a Championed the successful companywide implementation of 1K+ client / server wo
rkstations.
a Devised disaster recovery and business continuity plans for all corporate divi
sions, including the Trading, Operations, Finance and Information Services group
s.
Manager, Business Process Reengineering a" PAINEWEBBER INC., New Jersey
a Generated $2.5M in savings after leading a team of programmers and systems ana
lysts in the successful development and implementation of applications that enha
nced process flows while reducing the overhead costs of PaineWebberas Special Pr
oducts Business.
Career Note: Additional employment history includes serving as Vice President o
f Technology Planning & Control at Merrill Lynch & Co. Details provided upon req
uest.
EDUCATION & TRAINING
Bachelor of Arts in Journalism a" Long Island University, Brooklyn, New York
Strategic Planning a Disaster Recovery Planning a Systems Design

AFFILIATIONS
Past Voting Member a" Association for Computing Machinery (ACM)
Member a" Institute of Electrical & Electronic Engineers (IEEE) Computer Society
Member a" ACM Business Data Processing & Personal Computing Management Special I
nterest Groups